Captain French Surgery
Average! (29 reviews)
Average! (29 reviews)
Patient feedback reflects a mixed experience with this practice. Positive comments consistently highlight the reception team's courtesy and helpfulness, the clean and comfortable environment, and the professional clinical care provided by many team members. Patients particularly valued efficient appointment processes, supportive team approaches, and compassionate care experiences during consultations and procedures.
However, significant concerns emerge around access to services. Multiple patients reported difficulty reaching the practice by telephone, with some unable to connect despite repeated attempts. Appointment availability presents a substantial challenge, with extended waiting times reported. Several patients described dismissive communication from reception and clinical staff, along with perceived lack of empathy during interactions, which left them feeling unheard and distressed.
Additional issues include inconsistent continuity of care, with patients rarely seeing the same clinician twice, which affects the therapeutic relationship. Some patients noted limited alternative contact methods beyond telephone, and concerns were raised about clinical responsiveness and the handling of urgent symptoms. While many patients praise the practice's strengths, the combination of access difficulties, communication challenges, and continuity gaps has prompted some to consider registering elsewhere.
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Patient feedback reflects a mixed experience with this practice. Positive comments consistently highlight the reception team's courtesy and helpfulness, the clean and comfortable environment, and the professional clinical care provided by many team members. Patients particularly valued efficient appointment processes, supportive team approaches, and compassionate care experiences during consultations and procedures.
However, significant concerns emerge around access to services. Multiple patients reported difficulty reaching the practice by telephone, with some unable to connect despite repeated attempts. Appointment availability presents a substantial challenge, with extended waiting times reported. Several patients described dismissive communication from reception and clinical staff, along with perceived lack of empathy during interactions, which left them feeling unheard and distressed.
Additional issues include inconsistent continuity of care, with patients rarely seeing the same clinician twice, which affects the therapeutic relationship. Some patients noted limited alternative contact methods beyond telephone, and concerns were raised about clinical responsiveness and the handling of urgent symptoms. While many patients praise the practice's strengths, the combination of access difficulties, communication challenges, and continuity gaps has prompted some to consider registering elsewhere.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Stefan C.
4 years ago
Bad!
Couldn't get through on the phone line
Have been attempting to reach the practice multiple times throughout the morning without success. The telephone lines appear to be consistently unavailable. The reception service requires significant improvement.
Mary T.
5 years ago
Bad!
Struggled to reach the practice all day
I've made multiple attempts throughout the day to respond to the practice's request for me to make contact, and I have engaged with each opportunity to do so.
Erica S.
5 years ago
Poor!
Reception staff were abrupt and dismissive
I found the reception staff to be rather curt and dismissive. The clinical team's approach also left me wanting – while they seemed to have some concern, it came across as lacking warmth and empathy. I believe the whole team would benefit from developing their interpersonal skills and making patients feel more valued. On several occasions, I felt overlooked and unheard, and I ended calls feeling upset and in greater distress than before. I was quite let down by the overall tone and manner in which I was addressed throughout my interactions.
Barnsey B.
5 years ago
Bad!
Reception staff could be more welcoming
No issue is too significant that they won't dismiss your concerns. The receptionist displays an unhelpful and dismissive manner when dealing with patients.
Rachel R.
5 years ago
Excellent!
Phlebotomists made blood tests feel manageable
This is the best medical practice I have attended. The clinician here is genuinely lovely and the phlebotomy team are exceptional. Drawing blood from me has always been difficult, and I have had some unpleasant experiences elsewhere, but the staff members here are excellent at what they do and demonstrate both care and professionalism throughout.
John B.
6 years ago
Excellent!
Friendly staff and helpful pharmacy service
The staff were courteous and accommodating, and the pharmacy support was of good quality.
Rich C.
7 years ago
Excellent!
Polite staff who really listened to me
Courteous and compassionate. Highly focused on individual needs and preferences.
Stephen D.
8 years ago
Average!
Helpful doctors and pharmacy service
Excellent medical professionals and pharmacy staff
Darren H.
8 years ago
Excellent!
Reception staff helpful and put you at ease
I attended this practice for a surgical procedure and was seen by a clinician. The surgery and waiting area were excellent, and the reception staff were attentive and welcoming. However, the most important aspect was feeling at ease during the appointment. I was reassured to find that the clinician did not employ the approach of presenting a tray of instruments covered by a sheet, only to dramatically reveal an intimidating array of sharp implements. Instead, I was able to relax on the treatment bed while we had a pleasant conversation. The clinician gave me gentle warnings such as "you might feel a scratch", and the procedure was completed within about ten minutes. The entire experience was straightforward, approachable, and conducted with professionalism throughout.