Cardiff Bay Surgery

Very helpful .professional receptionist

Thank you to the two wonderful women I spoke with regarding my sons new phone number I know the 1st person was Caroline so I never asked for the Second Lady's name professional receptionist who are always friendly also very helpful thank you Cambridge street and Cardiff Bay Surgery

Pain in the neck.

Time wasting. Won’t pick up the call and the receptionist acts like they are GP deciding who should get an appointment. Worst. It’s a shame for you Dr. N.

Wasted Hours for a Missed Hepatitis B Shot

I received my B12 shot approximately a month ago and carefully scheduled a subsequent appointment for my Hepatitis B vaccination four weeks in advance. Despite meticulously planning ahead, I ended up waiting an additional 25 minutes beyond my designated time, only to discover the nurse mistakenly believed I was there for another B12 injection — and worse, my Hepatitis B vaccine hadn't even been arranged. The level of disorganization is truly maddening. After investing so much time and effort into coordinating this appointment, I ultimately departed without obtaining the medical treatment I specifically required!!

Frustrating wait when my husband needed meds

Visited the medical clinic to obtain medication for my disabled spouse, who requires constant care and is currently without his essential prescriptions. Unable to leave him alone, I sought urgent assistance. The receptionist was completely inflexible, refusing to make any accommodation despite my challenging circumstances, and insisted I must wait a full 48-hour period. This experience has definitively convinced me to find a new medical practice located in the same facility.

Samina at reception made my day

I've been receiving care at this medical practice for quite some time, and both Dr. Alauddin and Dr. Amara are truly exceptional healthcare professionals. The reception staff are incredibly wonderful, with Samina standing out as an absolute gem who consistently demonstrates extraordinary compassion and helpfulness. She deserves serious recognition for her outstanding customer service - in my experience with many medical offices, I've rarely encountered a receptionist as remarkable as her!

Rude Receptionist Ruined My Day

Terrible Encounter I've never experienced such abysmal customer service in my life. The front desk staff member is incredibly rude, condescending, and unhelpful. Her demeanor is cold and disrespectful, completely lacking any sense of compassion or willingness to assist.

Rude Staff Ruined My Morning

Unhelpful and subpar customer support.

Frustrating and Unreliable Healthcare Experience

Every aspect of their service seems dysfunctional. I've repeatedly been refused appointments and necessary medical care. When I actually secure an appointment, the staff member answering the phone consistently sounds annoyed and impatient. Prescription processing is perpetually problematic, with constant delays and complications. It's baffling why they can't simply transmit prescriptions electronically like modern healthcare providers.

Neela Made My Medical Scheduling Stress-Free

Neela was absolutely fantastic to work with. She demonstrated exceptional flexibility when arranging my appointment and was incredibly supportive throughout the paperwork process for my private medical procedure. Her outstanding customer service and genuine helpfulness significantly reduced my stress and made the entire experience seamless and comfortable.

Endless Prescription Pickup Frustrations

Every time I reach out for assistance, I encounter nothing but obstacles. I'm constantly redirected or told to try again later, unless I become forceful in my communication. The process of obtaining a prescription is equally challenging - you're required to collect the form yourself and take it to the pharmacy located on the ground floor, only to be informed that the medication needs to be ordered. Subsequently, I've had to make repeated trips because they never bother to alert me when the prescription arrives, which is incredibly exasperating, especially considering I don't reside nearby and have a demanding schedule. Regrettably, this is the sole medical practice in my area, otherwise I would have changed providers long ago.

Unhelpful Reception Staff Blocked My Questions

My interaction with the reception staff was extremely frustrating. A particular female staff member became unnecessarily difficult when I attempted to obtain information about my daughter and wife. Whenever I provided my family name and date of birth, she consistently tried to dodge my inquiries. In contrast, other receptionists readily shared the same information without any hesitation. I attempted to escalate the issue by speaking with the surgery manager, but I was prevented from doing so. I left my contact details and name, hoping for a callback, but have received no response.

Frustrating Runaround at the Clinic

Staff at the front desk are completely incompetent and provide zero assistance. They simply redirected me to the pharmacy, who then sent me back to see a doctor, creating a frustrating and circular runaround.

Horrible experience with a bad manager a taz who needs to g

Hi having been at your surgery. Dr Nissan was top notch as he really understands me. And was always very good 😊 polite to me as for the manager she gave me a very horrible experience. And doesn’t deserve to be on front desk has no people’s skills in how she delt with me and my support staff my And don’t ever ever talk Lk this to anyone else lk this we pay 💰 your fucking wages. So it owned by the people. Run by the government. Who u benifits from. And as a result of me been being delisted I don’t want anyone else to go through this experience again and u make sure that you get rid of that nasty 🤮 manager on front desk with emmitate effect. And get someone else who has a much better refining voice that people. Want to hear 👂 as coming to the doctor should be a pleasant experience not one people dread 😰 especially when you have a. A disability lk me it needs to be nice 😊 and friendly. Not having rude people who don’t know how to talk 🗣️ or interact with people and maybe 🤔 give them a course on how to talk 🗣️ as it’s a vital role also they are the face of the company so they should be setting a good 😊 example and make sure that a taz manager goes she has a sick 🤢 personality

Racist Staff Ruined My Entire Experience

Deeply offensive experience marked by discriminatory behavior targeting my Asian identity, coupled with unacceptable verbal conduct and staff members who demonstrate a complete lack of professional customer service standards.

Frustrated by Cardiff Bay Surgery's Dismissive Receptionist

I reached out to my GP surgery this morning to schedule an appointment. The receptionist interrogated me about the reason for my visit. I explained that I've been experiencing lightheadedness, intense headaches, and elevated blood pressure, which typically accompanies my severe headaches. She offered me an appointment on 1st February 2025, which I rejected since I've already taken time off work due to being unwell for over three weeks. She adamantly refused to provide an alternative appointment, so I stated I would seek medical attention at the Butetown surgery instead. She claimed I couldn't do that, and I insisted I would, ending the call abruptly. I've previously lodged a complaint with the Practice Manager, and I suspect this is why I'm being treated so dismissively. Despite being assured that staff would receive training, it appears they remain indifferent and arbitrarily dismiss patients without legitimate cause. Doctors continue to avoid face-to-face consultations, seeing only a handful of patients daily! How much time could a simple phone consultation possibly consume? Cardiff Bay Surgery is fundamentally dysfunctional and fails to serve the community. Numerous patients are voicing similar grievances, and immediate action is imperative. Why must we navigate through Cambridge Street surgery when Cardiff Bay Surgery also employs a receptionist? It's completely illogical!

Neris Ruined My Entire Experience

The front desk personnel display an appalling lack of courtesy and professionalism. One employee in particular, named Neris, stands out as especially discourteous. The staff's behavior is completely unacceptable.

Rude Receptionists Ruined My Calls

Every interaction with their phone support is a frustration. The front desk personnel consistently demonstrate a lack of professionalism. It's my sincere wish that they evaluate and address their customer service approach.

Friendly Staff Helped Me Register Quickly

I successfully signed up with cardiff bay surgery, all thanks to samina who streamlined the entire registration procedure. It's refreshing to encounter an employee who genuinely enjoys their work and demonstrates real commitment, which seems increasingly rare in today's workplace.

Terrible Doctor Ignored My Concerns

Absolute bottom of the barrel doctor - completely incompetent and utterly useless.

Worst welcome at the front desk

The front desk staff has an incredibly unpleasant and unprofessional demeanor