Cardiff Bay Surgery

Unhelpful Receptionist Mocked My Broken Leg

I'd award zero stars if possible. I called to schedule an appointment today, and the receptionist informed me there are two surgeries in one building, claiming I'd dialed the incorrect number and suggesting I google the right contact. Upon checking, I discovered only the "wrong" number was visible online. When I rang back seeking the correct number, I was curtly told to "google it" and that she was "busy". It took explaining that google didn't display the number, detailing my broken leg and ankle, and repeatedly asking why she wouldn't help me before I was put on hold for 4 minutes. Eventually, she provided the correct number but lectured me about contacting a switchboard in a condescending manner. I requested the switchboard number to ensure proper procedure, but she refused and threatened to hang up. Why was I treated so poorly? Why was she so unhelpful and aggressive? Why couldn't she demonstrate basic human compassion? Her behavior was completely unacceptable and appallingly unprofessional. She showed no consideration for my medical needs and absolutely no respect for basic human dignity. What an utterly terrible representative of customer service.

Samina Made My Medical Visit Comfortable

I want to express my gratitude to Samina at the front desk, who is truly exceptional. She consistently goes above and beyond to assist me as a patient. Whenever I call or have a question, she is always helpful and makes me feel genuinely welcomed. Her professionalism, politeness, and respectful approach to patients are remarkable. In fact, every time I plan to visit the Surgery, I hope she will be working that day.

Quick Surgery, Samina Saved the Day

Excellent medical procedure. The general practitioner and team were incredibly supportive, with special mention to Samina, who went above and beyond by extending her lunch break to assist me. The only drawback: navigating the broader healthcare system meant waiting two weeks just to secure a brief 10-minute telephone consultation with a doctor, which felt somewhat inefficient.

Terrible First Impression at the Front Desk

Disrespectful and patronizing front desk staff. An absolute mockery of what a medical facility should be.

Rude Receptionists Mishandled My Heart Failure Care

I'm referring to Cardiff bay surgery located in Grange health centre. The reception staff are incredibly discourteous and unhelpful. It seems like they despise their work and aim to spread their misery to everyone. They come across as patronizing, disrespectful, and overly critical, and they'll only arrange a doctor's callback in a few weeks if it's an absolute emergency. Prescriptions frequently go missing, with staff consistently blaming Boots pharmacy in Canton. Numerous times, I've had to shuttle back and forth between the pharmacy and surgery, trying to locate my prescription, which is frequently incorrect - either items are missing or extras are included. The entire system is completely chaotic. After being diagnosed with heart failure and edema, the receptionists offered a GP phone consultation in 3 weeks. An important prescription sent from my consultant at St Davids went unnoticed until 4 weeks later when I attended a blood test and inquired about it, after the consultant had already called me that morning. While this might not be the GP's direct fault, they desperately need to address their reception staff, or patients could potentially suffer serious consequences. I've recently left the practice and wish I had done so years ago. Although I appreciated Dr Naseem and the nurses, their reception staff completely undermines their quality of care.

Terrible customer service at store

The employees display an extremely discourteous and unwelcoming attitude.

Neela saved the day at Cardiff Bay surgery

The medical professionals at this healthcare facility are excellent, but securing a consultation can be incredibly challenging. The front desk staff often come across as brusque and lacking empathy, which can create significant emotional strain. However, one standout employee named Neela demonstrates remarkable professionalism and compassion, truly embodying the best qualities of the practice's customer service.

Simina Made My Doctor's Visit So Comforting

My interaction with the Butetown medical practice has been incredibly positive, primarily due to their exceptional receptionist Simina, who consistently ensures I feel warmly received and relaxed. She consistently demonstrates extraordinary dedication when assisting patients, always making me feel comfortable while helping me navigate health-related concerns, whether it's scheduling appointments or offering crucial information. She genuinely strives to provide the best possible support. Simina is truly a valuable team member, and I am deeply appreciative of her invaluable assistance.

Samina Made My Doctor's Visit So Smooth

Samina truly stands out as an exceptional medical receptionist. Her genuine kindness, professional efficiency, and empathetic approach transform every patient interaction into a positive encounter. She consistently demonstrates remarkable dedication, always striving to provide the highest level of care and support. Heartfelt appreciation goes to Samina for her outstanding commitment to patient well-being. You are simply incredible! ❤️

Samina's Warm Welcome at Cardiff Bay Surgery

At the Cardiff Bay surgery located in Loudon Square, my interactions with Samina have been nothing short of remarkable. Upon entering, her welcoming smile and friendly demeanor instantly helped me feel comfortable. Her professionalism, efficiency, and genuine compassion shine through, making every patient feel genuinely appreciated and well-cared for. Samina's remarkable skill in managing multiple responsibilities while maintaining composure is truly commendable. She listened carefully to my concerns, responded to my inquiries with remarkable patience, and provided crystal-clear guidance that transformed what could have been a complicated process into a smooth experience. Her commitment to her job is abundantly clear, and she consistently strives to create a positive environment for every individual who enters. I want to express my heartfelt gratitude to Samina for her exceptional service and her ability to transform a potentially anxiety-inducing situation into something manageable through her kindness and professional expertise. Her outstanding performance truly deserves recognition!

Dismissive Staff Ignored My Serious Pain

This medical facility demands serious scrutiny or immediate closure! The receptionist displays an appalling attitude and lacks the competence to distinguish genuine medical emergencies. The doctor's consultations are absurdly brief, with patients practically pushed out the moment they sit down. I've been struggling with a persistent ear infection that they've been completely unable to address - no resolution, no referral, not even a basic appointment. When I suffered a herniated disc and was barely mobile, they dismissively claimed it wasn't an emergency. After insisting, I was instructed to come in, only to be met with a minimal painkiller and an 8-week work absence document without any actual medical examination or doctor interaction. AVOID THIS PRACTICE AT ALL COSTS! The service is utterly unacceptable and potentially dangerous.

Samina's Warm Welcome at Butetown Clinic

We wish to express our heartfelt thanks and deep appreciation to Samina, the receptionist at our Butetown medical practice, for her remarkable service and extraordinary dedication to patient care. Her commitment to cultivating a friendly and inviting atmosphere for all patients is truly praiseworthy. She consistently demonstrates exceptional effort in ensuring that patients feel welcomed, understood, and supported during their entire visit. Her empathetic and considerate manner in addressing patient inquiries and requirements has been remarkable. She has been crucial in establishing a positive patient experience, which has undeniably contributed significantly to the success of our medical practice. We extend our gratitude for her steadfast commitment to professional excellence and her irreplaceable contributions to our team. Her diligence and passion are deeply valued, and we are sincerely thankful for her outstanding work. Nadia

Rude Receptionist Dismissed My Partner's Allergy

The receptionist's behavior was utterly appalling. My partner, who seldom seeks medical attention (and we're diligent taxpayers who've contributed substantially), experienced a severe allergic reaction from her fieldwork and required medical assistance. However, the receptionist dismissed her concerns, callously suggesting we simply visit a pharmacy. My partner was left distraught and in excruciating pain.

Unhelpful Receptionist Ruined My Phone Call

Your front desk staff requires serious improvement. I mistakenly dialed this practice instead of my intended medical center, and the receptionist was incredibly unhelpful. While explaining my two concerns, she abruptly interrupted with "well which one is it, the surgery can't handle both". Your team desperately needs someone with basic interpersonal skills and compassion. I'm genuinely relieved this isn't my actual healthcare provider. It's entirely understandable why your rating is a dismal 1.9 stars.

Receptionists Ignored My Emergency Call for Help

"CRITICAL SITUATION" I was experiencing potential Stroke/Heart-attack symptoms, confirmed by Dr. Nasseem during my medical consultation. Having forgotten my mobile phone at home, I urgently requested the three receptionists to help me call a taxi, given the life-threatening circumstances. However, they categorically declined, merely shuffling papers and showing complete indifference to my dire condition. Consequently, I was forced to walk an entire mile back home to arrange transportation myself. Fortunately, I managed to reach the Emergency Department and survived. [I was 64 years old at the time] You can only imagine the emotional and physical distress I endured during this harrowing experience. Additional unacceptable incidents occurred during my medical journey, but I'll refrain from detailing them further, acknowledging that I'm fortunate to have survived.

Nightmare Clinic with Terrible Staff

Absolutely terrible medical practice! Getting a consultation feels like waiting for a near-death experience! The front desk staff are shockingly discourteous, unhelpful, and completely ineffective. The physicians are astonishingly unprofessional and disengaged!

Unhelpful GP with a month-long wait

One star feels overly generous for this general practice. I've never encountered such unprofessional and discourteous service at a medical facility before. When I reached out regarding intense abdominal discomfort, the earliest appointment they could offer was a month away! The staff, particularly the front desk personnel, are incredibly discourteous. Moreover, approximately a year ago, I had a telephone consultation with the physician regarding my mental health (as in-person appointments are virtually unattainable with this practice), during which he provided me with an alternate contact number. Upon calling, the receptionist informed me that mental health services are not available at their clinic. Their complete disregard for patient welfare is absolutely unacceptable.

Frustrating Wait and Lost Prescription Nightmare

This medical practice is absolutely terrible. I attempted to call just before 8 AM and found the surgery already closed. Even when I dialed the moment they should have opened, it took an entire hour just to reach a receptionist, and I still couldn't secure an appointment. To make matters worse, they misplaced my painkiller prescription, forcing me to hunt it down myself. It turned out they had erroneously sent the script to the incorrect pharmacy, which then returned it to the surgery. The general practitioners here seem completely disinterested in providing any patient care.

Terrible service, total waste of time

Another undeserved star would be too generous... I've squandered precious moments just writing this critique about their subpar service.

Terrible service that left me speechless

Absolutely terrible. Not even worth the effort to elaborate on their complete incompetence.