Cardiff Bay Surgery

Early Morning Care from Dr. Naseem

Exceptional care provided by Dr. Naseem today - truly a rare and outstanding professional! Highly recommended physician who stands out from the rest. Deeply grateful for your incredible service ;)

Terrible Wait Times and Careless Doctors

🚨🚨🚨🚨I strongly advise everyone to switch their healthcare provider, as these medical professionals are absolutely terrible. Patient well-being seems to be the last thing on their mind, with negligence being their primary approach. Unlike other medical practices that offer prompt appointments, these doctors make you wait 3-4 weeks and then simply prescribe paracetamol. straightforward process to change your medical practice: 1) select your preferred surgery 2) complete the registration form 3) they will request your medical records 4) your new doctor will review your health history and collaborate with you Regards

Terrible care for my kidney and ovarian pain

This surgical experience has been absolutely dreadful. The front desk staff arbitrarily decide the urgency of medical situations, and I've been desperately trying to address my kidney pain (which has since been diagnosed as an ovarian cyst) for seven months without a single consultation. I've received appointment calls 4-5 times, but each interaction merely resulted in being prescribed pain medication. I'm still waiting for a response regarding the scans I was forced to obtain through a private medical facility.

Busy clinic with helpful Gina at front desk

well i visited the medical clinic and scheduled an appointment for blood work, but they misplaced my slip, which should have been in their records. i believe they simply forgot. the staff is pleasant, though quite hectic. i think they can sign in for their appointments. just be patient with them, they might slam doors, but that's not a big deal. i understand the challenges of working as an office helper, like my colleague mrs. gina douglas.

Awful customer service on Tuesday morning

Extremely discourteous and lacking in professional conduct

Terrible morning wait and dismissive staff

Extremely dissatisfied with their customer service. I spent a full hour on hold waiting for someone to pick up, and when they finally did, their response was a dismissive apology. They claimed no appointments were available, despite it being early in the day. The staff's attitude was completely unprofessional and unhelpful. I'm genuinely frustrated by their poor treatment and lack of customer care.

Fast and Smooth First-Time Patient Process

I was impressed by how efficiently they handled my new patient registration and swiftly processed my prescription!

Terrible customer service at the downtown location

Extremely disappointing customer experience with highly unprofessional and discourteous employees.

Samina Made My Doctor's Visit So Much Better

The standout feature of this medical practice is undoubtedly Samina at the front desk, who embodies professionalism, helpfulness, empathy, and remarkable accessibility. She consistently demonstrates exceptional dedication by going the extra mile to resolve patients' concerns and ensure their comfort. I'm truly delighted that she has rejoined the Cardiff bay surgery team.

Caring Doctor and Friendly Staff at Butetown Branch

The Butetown location is fantastic! Dr Alauddin is an exceptional physician who thoroughly investigates patient concerns and demonstrates genuine compassion. Additionally, Samina at the front desk is incredibly friendly, supportive, and consistently cheerful!

Staff never answered the phone

The staff at this medical practice are incredibly discourteous, greeting patients with hostile expressions and displaying zero willingness to assist. Despite instructing patients to call in the morning to schedule appointments, they consistently fail to answer their phone. BUTE TOWN MEDICAL PRACTICE is essentially squandering both public resources and patients' valuable time. Every single member of their reception team deserves to be terminated from their position.

Friendly Docs Made My Surgery Day Better

This surgical practice is absolutely top-notch. The front desk staff are incredibly welcoming, and the unique dynamic of the two doctors being married adds a special touch. It truly feels like a wonderful family-run operation.

Urgent care failed my sick daughter

I brought my young daughter to the clinic with a severe fever, but they were completely unhelpful about scheduling an appointment. I was forced to go to the emergency room twice because I knew if I called after 8 pm, they wouldn't accommodate us. This is such a drastic change from my previous experiences at SALTMEAD, and I'm incredibly frustrated with the current level of care.

Frustrating wait at unresponsive GP desk

The GP reception desk is absolutely terrible. I've been attempting to contact them for two hours, and no one has picked up the phone. Additionally, they refuse to accommodate walk-in appointments and insist that patients must schedule by telephone.

Frustrating Prescription Runaround at My Doctor's Office

I'm thoroughly frustrated with receptionists attempting to act like medical professionals. As someone relying on heart medication, I constantly find myself caught in a frustrating back-and-forth between the pharmacy and the clinic's front desk, arguing about my prescription status and refill timing. It's abundantly clear that effective communication is a skill sorely lacking in the healthcare system.

Heartless Receptionist Made My Worst Day Worse

The front desk staff's demeanor was absolutely terrible. During a moment of intense distress when I was experiencing significant bleeding and terrified about potentially losing my pregnancy, the receptionist treated me as though I was an inconvenience. Her attitude was dismissive, sarcastic, and incredibly unprofessional. I had to repeatedly explain my situation because she was too busy being condescending to listen properly. Fortunately, the doctor responded quickly and arranged a hospital admission. While the doctor's manner was somewhat detached, I can't be certain if this was a direct result of the receptionist's prior antagonistic behavior. Her in-person interaction was just as abrasive as her telephone manner. Tragically, I ultimately lost my baby, and I am resolute that I will never return to this practice again.

Painful Wait at Butetown Medical Practice

Abysmal treatment by the front desk staff has resulted in prolonged suffering, with inadequate medication for more than a fortnight. I'm eagerly anticipating the opportunity to change medical practices as soon as Butetown reopens, as this current facility is utterly unacceptable.

Unhelpful Receptionists Made Me Dread Calling

The front desk staff at this location could seriously benefit from training in customer service and empathy. Particularly two specific employees who seem to have been working there for an extended period. While I recognize they may be overwhelmed and stressed, they should still demonstrate some compassion when interacting with individuals who struggle with language barriers or experience anxiety. Their overall demeanor comes across as condescending, indifferent, and discourteous. Whenever I need assistance, I genuinely feel anxious about making contact, as their phone interactions tend to be harsh and unproductive.

Poor Time Management at This Attraction

Feels like a chaotic menagerie where time management is a complete disaster, desperately needing someone competent to take control. STEER CLEAR!!!

Terrible reception at the front desk

Extremely unprofessional personnel, with receptionists displaying discourteous and disrespectful attitudes.