Cardiff Bay Surgery

Slow Lab Test Left Me Solving My Own Mystery

I waited 10 days to receive my blood test results, and during that prolonged period, I managed to diagnose my own medical issue independently.

Rude Staff Killed My Whole Booking Experience

Staff at the front desk displayed a complete lack of professionalism and basic customer service skills. Their attitude was dismissive and unhelpful, making the entire check-in process uncomfortable and frustrating. I was thoroughly disappointed by the poor reception and lack of courtesy shown by the employees responsible for creating a welcoming first impression.

Dr Naseem saved my terrible clinic visit

The employees at this place lack professionalism, consistently displaying discourteous attitudes. They schedule appointments weeks out and prevent direct communication with the general practitioner. However, Dr. Naseem stands out as an exceptional healthcare provider—warm, approachable, and genuinely supportive!

Unhelpful Staff Made My Medication Urgent

I called to inquire about the registration timeline and was told it would take "months," which is completely unhelpful given my critical need for medication. The representative dismissed my concerns and told me to call back early the next morning. The customer service was appallingly unprofessional and inconsiderate. When I visited in person, a staff member displayed pure laziness by disregarding the established one-way system, instead aggressively commanding me to move while I was waiting in line. Upon attempting to leave, the staff preemptively demanded I use a different exit before I had even started moving. The entire experience was marked by consistently disrespectful and unacceptable conduct.

Prescription Lost, Referrals Missed, Patience Tested

Completely disorganized. Throughout my 12-month experience with this medical practice, they repeatedly misplaced critical documents: a prescription meant for pharmacy delivery, an ultrasound referral, and somehow 'never received' an examination referral from the emergency department. Utterly let down. While one receptionist stands out as genuinely supportive during challenging moments, another consistently displays a hostile and unhelpful attitude. The medical staff's quality is wildly inconsistent, ranging from compassionate and empathetic to blatantly sexist and poorly informed. Each interaction feels like a gamble.

Caring Doctor Helped Us Feel Better

We found Doctor Naseem's swift and comforting assistance to be truly exceptional. Our expectations were exceeded by the level of care and support provided. His professional demeanor and compassionate approach to patient communication were exemplary in every way.

Unfriendly Front Desk Ruined My Visit

The front desk staff's demeanor was extremely off-putting and hostile, creating an unwelcoming atmosphere that significantly detracts from the overall experience.

Traumatizing Encounter with Dr. Singh at Grangetown Surgery

Appalling conduct by Dr. GP Singh at the Grangetown medical center. Completely unacceptable behavior with a dismissive attitude while mistreating me. I filed an official complaint, and the practice acknowledged his actions but claimed they were 'unintentional', yet plan to use my case as a training example of 'inappropriate GP conduct'?! This practice violated my trust, hindered my healing process, and showed absolutely no accountability. Steer clear and find a different healthcare provider in the vicinity.

Scary Receptionist Ruined My Visit

The staff at the front desk come across as intimidating and unfriendly, making me feel uncomfortable and unwelcome during my visit.

Quick Help When I Needed It Most

Getting an appointment with this GP can take up to a week, which is typical nowadays. However, if your situation is pressing and you provide the reception team with comprehensive details, they'll make every effort to schedule you earlier if they can. The waiting room is spotless and contemporary. It's worth noting that this medical practice experiences the same high patient volume as most similar clinics.