St Pauls Medical Centre

Missed appointment due to ignored phone preferences

Would give zero stars if possible, as I have been disappointed once more by poor service. I called on Tuesday expecting to receive an appointment confirmation for a routine health check. When the call did not come through, I reviewed my missed calls and found yet another call from a withheld number. Later that day, I missed a call from the practice even though I had specifically mentioned during my Tuesday call that my mobile cannot receive calls from private numbers and requested they use my landline instead. Despite this clear instruction, they called my mobile today, which meant I missed my appointment. This recurring issue is extremely frustrating, and I feel the standard of care has fallen short. I believe it would be beneficial if the practice returned to in-person consultations to ensure a more reliable service.

They've got staff when you're poorly

If you're unwell, this facility has medical staff available to help.

Waiting times depend on who's available

It's a medical practice so whether you experience delays depends on which clinician is available at the time, which is simply part of how these services operate.

Friendly reception made me feel welcome

Really excellent service with a very friendly approach.

Friendly staff made the visit straightforward

The team members are approachable and well-organised.

Clean surgery with welcoming staff

The practice is contemporary and well-maintained, with a welcoming atmosphere.

Phone lines constantly busy and frustrating

I experienced significant difficulty reaching the surgery by telephone, spending well over twenty minutes attempting to get through without receiving a response, which was disappointing.

Reception staff unhelpful when booking appointments

If I were anyone else, I would not consider registering with this practice. The process for obtaining an appointment to see a doctor feels inadequate. I have been attempting to secure a consultation for several days now, and on each occasion the doctors have been fully booked with no alternative support offered. I trust that someone at the practice will read this feedback, as I believe the situation requires urgent attention. Additionally, I found the reception staff to be unhelpful at times and felt that appointment prioritisation could be improved.

Friendly reception staff made the difference

Excellent practice, from the reception team through to the clinical staff. Operating under pressure like many others, but everyone demonstrates a fantastic approach to their work.

Impossible to reach by phone for appointments

If I could give a lower rating, I would. I have been attempting to secure an appointment over the past several days, but the phone lines appear to be consistently unmanned. On the last couple of occasions, I have attended an urgent care centre instead as I was unable to make contact. It appears this practice has expanded beyond its current capacity to manage demand effectively.

Staff were dismissive and unhelpful throughout

This practice and its staff fell well short of my expectations.

Doctor didn't examine what was asked about

Attended an appointment with my young infant and requested an examination of the mouth area due to concerning appearance of the gums. The clinician did not perform a physical examination and provided reassurance without investigating the concern. I felt frustrated as no assessment had been carried out to support this conclusion.

Phone booking was difficult but staff were friendly

Unhelpful when contacting by telephone, however the in-person service was satisfactory and the clinical staff were approachable.

Long wait times and poor communication

This practice did not meet my expectations.

Struggling to reach the practice by phone

The service has been disappointing overall. Getting through by telephone is consistently difficult, and securing an appointment proves challenging. Prescription refills frequently contain errors. The experience feels disorganised and frustrating.