Carmel Medical Practice

Easy to book appointments at this surgery

This is the best surgery I have ever attended. I have never had difficulty booking an appointment and the clinical staff are all wonderful. A special mention to the receptionist who consistently goes the extra mile to assist patients. Thank you 🙏

Friendly staff made me feel welcome

I had an appointment with a clinician who was excellent, kind and friendly. The nursing staff were also pleasant and approachable. I was satisfied with the reception team as well.

Hard to book an appointment with a doctor

The quality of care provided is satisfactory when you are able to access it. However, obtaining an appointment with a doctor presents considerable difficulty. Same-day slots are handled quickly with limited time. Longer consultations tend to be scheduled with the nurse practitioner, who is competent though not a physician. Doctor appointments have extended waiting times stretching several months ahead. The practice appears stretched in meeting the needs of its current patient population.

Friendly staff made relocating easier

I am genuinely very pleased with the compassion, warmth and professionalism demonstrated by the team at this medical practice. The organisation throughout the facility is excellent. Moving from another part of the country has been challenging, but I feel fortunate to have found such a capable and well-run practice to care for my health.

Welcoming staff who actually listen to you

I've always had a wonderful experience here, with such a warm and welcoming atmosphere. The clinician I see is genuinely lovely, takes time to listen carefully, communicates in a friendly and approachable manner, and shows great understanding towards their patients.

Staff made me feel welcome and heard

The team here was welcoming and approachable.

Reception and clinical staff both unhelpful

I would have given a lower rating if possible. I was thoroughly dissatisfied with my experience across all staff members, from reception through to clinical staff, as I felt the service fell short of expectations. Switching to a different practice has highlighted the contrast and made me more aware of the shortcomings I experienced previously.

Easy to book appointments with friendly staff

I recently relocated to the area from the Southeast. I am very pleased with this practice, which demonstrates excellent standards across communication, operational efficiency, and approachability. The straightforward process for booking appointments is particularly appreciated. The front desk staff have been notably supportive and helpful.

Medication stopped without proper warning or notice

One member of staff provided excellent care and deserves recognition, however the remainder of the team fell short of expectations. There were concerns about medication management, including insufficient notice being given before changes were made. The review process felt predetermined, with the impression that responses were not genuinely considered. During a recent visit for chest symptoms, the initial approach was to arrange tests rather than provide immediate treatment, which resulted in a delay before the condition was confirmed and addressed.

Receptionist made booking straightforward and easy

I have consistently received excellent service from all members of staff at this practice, including the reception team, healthcare support staff, nursing team, and clinicians. During my recent appointment, the advance nurse practitioner conducted a comprehensive assessment with great compassion and took considerable time to explain my condition using visual aids and practical demonstrations. I greatly appreciated the thorough approach and the helpful guidance provided on managing my symptoms. I am grateful to the entire team for their care and attention.

Early detection saved by thorough listening

I received a very thorough assessment during my visit. What I initially believed to be a straightforward condition was investigated more comprehensively, and thanks to the attentive care provided by all members of the practice team, I was referred for urgent specialist evaluation. The outcome of this referral proved significant for my care. I cannot speak highly enough of the entire team's approach.

Friendly staff but parking is tricky

We recently registered with this practice and have been very pleased with the service provided by both the reception team and the clinical staff. We appreciated receiving appointment reminders. The only drawback has been the parking situation.

Helpful receptionists made all the difference

An absolute lifesaver compared to what I was used to previously. The reception staff are incredibly helpful and courteous!

Refused medication and left without appointments

I would not recommend this practice. When I relocated, I arrived with established mental health support in place, but this practice declined to continue my medication. I experienced significant withdrawal symptoms, which subsequent healthcare providers have indicated was not an appropriate course of action. I struggled to secure appointments during periods when I was in considerable distress and urgently needed care. The service felt ineffective for my needs. After more than half a year without being able to access an appointment, I decided to register elsewhere.

Reception got me in quickly and efficiently

The reception team provided a swift and efficient service. I appreciated the care taken by the clinician to help me feel reassured and confident in their hands.

Equipment failure meant wasted appointment time

My daughter attended her scheduled appointment only to discover that the necessary equipment was not functioning. This was disappointing 😕

On-site chemist makes appointments easier

A satisfactory medical practice that benefits from having a pharmacy located at the same location.

Friendly reception and quick appointment booking

Excellent service with a highly professional team.

Chronic problems with booking and communication here

I have experienced ongoing difficulties with this practice that seem to recur with each visit. Communication issues include unresponded emails and lengthy telephone waiting times. I have been given incorrect appointment times, scheduled with clinical staff when I needed to see a doctor, and subsequently required additional appointments. An appointment cancellation was attributed to staff illness but remains recorded on my file as a missed attendance. These issues have accumulated into a frustrating pattern. This has been the poorest experience I have had with a medical practice. Several months later, my concerns persist as the practice continues to fall short of expectations. I was recently prescribed incorrect medication and received inaccurate information regarding it. I have found the clinical staff to be unhelpful, and the doctors have similarly not met my expectations.

Helpful staff made everything straightforward

Recently joined this practice and have consistently received outstanding service from the entire team. The staff have been thoughtful and supportive throughout my visits. My concerns were addressed promptly and professionally.