Carnon Downs Surgery

Amazing care during challenging healthcare times

What an outstanding medical procedure. Notwithstanding the current systemic pressures confronting the National Health Service, this particular medical team has preserved an exceptional level of patient care. Their approach is welcoming, understanding, and deeply empathetic. Dave, the on-location paramedic, is truly remarkable when you need immediate medical assistance on short notice - his presence provides crucial support during times when general practitioners are fully scheduled. The facility itself is well-designed and welcoming, with consistently convenient parking arrangements. I cannot praise this service enough.

Fantastic physiotherapy with caring and professional doris

Once more, truly outstanding, skilled, and compassionate care from Doris, the physiotherapist. Her appointment was incredibly supportive and beneficial. Immense gratitude for her help 😊.

Exceptional customer care exceeded my expectations

The staff's helpfulness and professionalism are truly commendable. I have nothing but appreciation for their excellent service. A big thank you to everyone who made my experience so pleasant.

Exceptional care and compassion at this medical practice

At this medical practice, patient input is genuinely valued and carefully considered. The entire team demonstrates not just professional competence, but a remarkable commitment to patient care, always ready to provide exceptional support, especially during urgent situations.

Terrible service from carnon downs medical practice

Completely useless service. 111 advised me to contact this medical practice while traveling, having determined I required medical attention. They promised to send a referral within minutes. However, the Carnon Downs receptionist flatly refused and instructed me to contact my home GP, located four hours away, for a telephone consultation. My own GP confirmed this was incorrect, as 111 had specifically recommended an in-person examination. Upon calling Carnon Downs again, I encountered an extremely discourteous senior receptionist who eventually suggested I could register as a temporary patient and then return home for a phone appointment. They completely failed to understand the situation. The entire experience was utterly deplorable - if a zero-star rating were possible, I would have selected it without hesitation!

Disappointing decline from once great medical practice

I've been a patient at this practice for four decades, back when Drs Stephens and Jackson were in charge, and it used to be exceptional. Now, I don't even know who my current doctor is. The prescription process has become incredibly inconvenient - you can no longer order repeats by phone and must physically drop a slip in a box. Since I live two miles away, I simply don't have the time for these unnecessary trips. The quality of service has deteriorated dramatically, and I'm seriously contemplating finding a new medical practice.

Exceptional healthcare with compassionate and skilled professionals

For approximately half a decade, we've been patients at Carnon Downs surgery, and without hesitation, they are exceptional. Every single department operates at an outstanding level. The reception team consistently demonstrates remarkable helpfulness and attentiveness, while the nursing staff are not only highly competent but also genuinely compassionate. The doctors are truly top-tier professionals. Our entire family is profoundly grateful and cannot speak highly enough about their remarkable service and unwavering commitment to patient care.

Frustrating telehealth with limited medical access

Unable to secure an in-person medical consultation, restricted to phone-only communication, which inherently limits the ability to conduct a proper physical examination. Additionally, the lack of extended evening clinic hours prevents doctors from accommodating more patients effectively.

Compassionate service with genuine care and understanding

The employees here are incredibly welcoming and genuinely take the time to listen and connect with customers. They're attentive and truly aim to understand what people are trying to communicate. If any issues arise, they approach resolving them with a warm and helpful attitude that makes you feel valued and heard.

Friendly and efficient healthcare team at its best

Top-notch medical practice. The physicians and personnel are exceptional, consistently providing timely and efficient appointment scheduling.

Terrible healthcare service with endless appointment delays

Dealing with a medical facility that seemingly can't schedule appointments without massive, interminable waiting periods. Completely inadequate service! This appears to be a healthcare practice staffed by physicians who are barely committed - Utterly unacceptable and incredibly exasperating!

Exceptional service during challenging covid times

Exceptional. Throughout this pandemic, they've been handling challenges with remarkable rationality and resilience. I cannot emphasize enough how impressive their entire team is. The reception staff, especially when managing long wait times, demonstrate incredible politeness and understanding. A simple "thank you" feels inadequate to express my appreciation.

Friendly clinic with slightly tricky scheduling system

Getting an appointment with my preferred physician can be challenging, but I'm consistently made to feel welcome. Despite the scheduling hurdles, I typically leave my consultations feeling content. The administrative team is consistently friendly and adds value to my overall experience. In summary, I have high regard for the entire staff.