Carpenters Practice

Compassionate doctor provides exceptional personalized care

Dr. Devi provided exceptional guidance during my consultation and subsequent care, offering invaluable support throughout my medical journey.

Terrible service and rude staff at medical clinic

I went to see my doctor yesterday who suggested a test. When I approached the Asian female receptionist, she promised to send me a booking link via message. However, she never sent anything, and now they're completely unresponsive to my calls. During our phone conversation, she even yelled at me. This is absolutely the most unprofessional service, and they definitely deserve a zero-star rating for their terrible staff behavior.

Junaid's swift and professional customer support rocks

Junaid, the Practice Manager, demonstrated exceptional professionalism when addressing my inquiry. His prompt and efficient response was greatly appreciated. Much gratitude.

Compassionate care from a true professional

Many thanks for the wonderful care and attention you've provided. I truly appreciate everything you've done for me.

Unprofessional receptionist ruins patient communication experience

I am formally bringing to your attention a service issue that occurred on August 1st, 2025, at around 3:15 PM during my interaction with your reception staff. When I called to obtain a GP contact number, the receptionist initially attempted to provide the information, but her voice was extremely low and unclear. Wanting to ensure accuracy, I courteously requested her to repeat the number multiple times. Rather than responding with understanding, she became agitated and began speaking loudly, accusing me of being unnecessarily repetitive. Upon challenging her aggressive tone, she defensively stated that her raised volume was a direct result of my repeated requests. I carefully explained that my multiple requests stemmed from genuine difficulty in hearing her clearly, and I reminded her that professional customer service requires patience and clear communication with callers.

Compassionate nurse makes blood test a breeze

Lynette, the nurse, was absolutely fantastic. She was attentive and genuinely compassionate. Her presence was comforting, and I appreciated her approach. When she performed the blood draw, it was remarkably painless and smooth.

Frustrating reception experience with unhelpful staff

The receptionist today seems completely clueless about her job. She called me back and informed me that no appointments are available, so I'll be placed on hold and returned to the queue, or I can book online. I explained that I had already tried booking 20 minutes earlier with no success. She then mentioned I needed to book at 7:40am, to which I responded that time had already passed. She casually suggested booking for tomorrow. Her communication skills are incredibly poor. She should have simply stated upfront that no appointments were left for today and recommended trying again tomorrow. Instead, she wasted my time and created unnecessary confusion.

Warm and welcoming caregiver made our day special

The staff member was incredibly warm and compassionate during my visit with my kids, making me feel completely comfortable and relaxed. I truly appreciate her kindness.

Compassionate care from a wonderful healthcare professional

During my doctor's appointment, the healthcare professional named Lynette who assisted me was incredibly compassionate and kind. Her approach was remarkably gentle and made me feel truly comfortable. I deeply appreciate experiencing such a wonderful interaction with her.

Rude receptionist made my prescription request unpleasant

I stopped by my doctor's office this morning to request a prescription refill. Regrettably, my interaction with the receptionist (who appeared to be of Asian descent) was far from pleasant. She seemed visibly irritated, repeatedly sighing, and was curt in her communication while struggling to locate the specific medication I needed. I found myself having to reiterate my request multiple times, which only heightened the anxiety of the encounter. As individuals seeking medical support during potentially challenging periods, we rely on our healthcare providers for compassion and understanding. It's truly disheartening when front-line staff demonstrate a lack of empathy and appear dismissive. A more considerate and patient-centered approach would significantly improve the experience for those already dealing with health-related stress. I sincerely hope the practice reflects on this feedback and works to enhance their patient interactions.

Amazing doctors deliver top-notch patient care

Today, we experienced exceptional care from Dr. Nayaz, and Dr. Mehta continues to provide consistently outstanding service as always.

Exceptional diabetes care at carpenters practice

I would like to extend my heartfelt appreciation to the Carpenters Practice team for their exceptional service, responsive communication, and remarkable professionalism. The attention I received showcased an admirable commitment and sincere dedication to my health. Throughout the preparation for my 4th July 2025 appointment, I was consistently updated about upcoming reviews, investigations, and medication adjustments—highlighting their meticulous and patient-focused methodology. Summary of recent interactions: I. 4th July, 10:30 AM – Completed a 15-minute Diabetes Mellitus review. II. 11:15 AM – At the reception, Miss Samarah {cordial and helpful}, I requested either a telephone or face-to-face consultation to discuss additional tests and potential referral. III. 12:59 PM – Received a confirmation call from Miss Samarah regarding a same-day, in-person consultation with Dr. Devi. IV. 2:50 PM – Consulted Dr. Devi, who delivered comprehensive and highly professional care. Additional tests were scheduled, medication adjusted, and a referral processed, excellent work. V. 4:29 PM – Obtained a copy of the referral letter and confirmation of a hospital appointment for 9th August 2025. In under 3 hours, all necessary steps were completed, including the referral process—truly outstanding service. Thank you once more to the entire team for your efficiency, commitment, and unwavering dedication to superior patient care.

Nurse lynette transformed my blood draw nightmare

I've undergone blood draws twice with Nurse Lynette, and on both occasions, she was incredibly exceptional. Typically, I'm extremely anxious about injections, but she transformed the entire procedure into a smooth and nearly effortless experience. Her demeanor is so compassionate, friendly, and she possesses a remarkable skill in diverting attention and soothing patients like myself. Without a doubt, she ranks among the most outstanding nurses I've ever encountered. I'm genuinely grateful for how she made something I typically fear feel completely bearable!

Impossible medical care leaves vulnerable patients suffering

After scanning through numerous reviews, it's deeply disheartening to encounter repeated claims that obtaining medical treatment here is practically unattainable. A recurring complaint seems to be the extreme difficulty in scheduling a general practitioner consultation. Are we truly at a point where elderly and vulnerable individuals like my 82-year-old father are denied the opportunity to investigate potential serious health concerns? The situation is profoundly disturbing and demonstrates a troubling lack of compassion regarding service quality. This isn't about someone seeking attention or having nothing better to do. My father was specifically advised to consult a GP due to significant weight loss, an ongoing cough, and his history of smoking. We are not attempting to squander healthcare resources, but genuinely seeking medical evaluation for legitimate and potentially critical health issues that demand immediate attention and care.

Terrible service and endless waiting nightmare

Been stuck as the first caller in the queue for an entire hour - the wait is absolutely ridiculous! Customer service needs serious improvement with these insane wait times.

Terrible service and unhelpful medical staff

Absolutely terrible service with zero responsiveness. I've been attempting to contact my general practitioner's office for a full week without success. The staff is completely unhelpful and seem utterly disinterested in addressing patient needs. Getting an appointment feels impossible due to their complete lack of communication.

Frustrating healthcare with zero convenient scheduling options

Your appointment system is completely impractical. Exclusively providing same-day slots during unpredictable time frames means patients must essentially block out their entire day on the off-chance they might be seen. To make matters worse, you frequently redirect me to alternate clinics, which defeats the entire purpose of having a designated healthcare provider. This approach renders my healthcare investment utterly meaningless and creates unnecessary stress and inconvenience.

Accessible comfort for mobility challenged travelers

As someone who relies on a wheelchair, this is the first time I've felt truly cared for and understood...

Exceptional service from a stellar receptionist

Summaiya Manual Syeda, the receptionist I interacted with, was incredibly competent, polished, and supremely supportive compared to other staff members. She truly stands out. Her customer service is absolutely top-tier. Addressed my concern without delay. A genuine valuable team member for the medical practice. Speaking on behalf of my mother and patient Mrs V Fontaine.

Heartless medical staff ignored my critical emergency

An absolute nightmare from start to finish! I reached out early in the morning during a critical health crisis, and their response was utterly unacceptable. After being left hanging on the phone for two endless hours, the representative callously informed me that no appointments were available. Can you imagine being told that after wasting so much of my time? Desperate, I physically went to their office and pleaded my case, emphasizing the urgent nature of my situation. The staff member displayed zero compassion and flatly refused to help me. Their complete lack of humanity is shocking. What kind of medical professionals behave this way? The level of indifference is beyond comprehension. They've demonstrated zero concern for patient well-being or human suffering. Completely devastating and unforgivable.