Carpenters Practice

Friendly staff can't save terrible prescription management

I've consistently encountered problems with the medical practice's prescription management, resulting in direct health complications. The receptionists have been my sole source of relief. They've consistently demonstrated warmth, compassion, and exceptional support. Gajenthaa, in particular, has been instrumental in helping me navigate and resolve numerous challenges. My sincere appreciation goes to the reception staff. Urgent action is needed to address the ongoing administrative shortcomings! I was denied access to my personal medical documentation for over a year!

Terrible service and unhelpful medical staff nightmare

I'm modifying my previously glowing 5-star review (included below for full transparency). The compassionate doctors I once appreciated have apparently departed, and new management has taken over. I was a loyal patient for years, but recently the practice has dramatically declined. For two weeks, I've been unsuccessfully attempting to connect with a physician. During my last call, I was assured a doctor would contact me by 5pm. No communication occurred. The following day, they claimed no record of such a commitment. This time, they mentioned texting a doctor about potentially cancelling my appointment. I'm genuinely perplexed about what these medical professionals actually do if patients cannot reach them. What mysterious appointments get cancelled on the same day? Everyone must call at 8am for scheduling, and I've never heard of a patient being smoothly rescheduled. When I emphasized the urgency of my situation to a receptionist, their response was to direct me to the hospital's A&E. The reception staff demonstrates profound incompetence - and appears to have extremely limited English comprehension. I would explain my issue, and they would respond with something entirely unrelated. I even offered to speak more slowly and asked them to confirm their understanding, to which they dismissively replied, "ok you don't require interpreter." Total indifference and professional ineptitude. ------------ My original review, for transparency's sake: I consistently experienced positive interactions with this GP. The 8am calling system was inconvenient, but they demonstrated flexibility during emergencies, often accommodating same-day appointments. Doctor Lee was particularly exceptional - genuinely attentive and considerate of my concerns. He proactively scheduled a follow-up to ensure my referral was properly managed.

Helpful staff made my gp registration smooth

Renewing my GP registration proved challenging since my account had been deactivated due to prolonged inactivity. However, I'm incredibly grateful to the entire staff who went above and beyond to help me reactivate my profile and get back into the system. I sincerely appreciate their assistance and kindness. Thank you so much, and may God bless each one of them.

Transforming patient care with compassion and understanding

I've been registered with this medical practice for a considerable period, and although I've previously faced difficulties, I'm delighted to observe substantial enhancements in their overall service during the recent twelve months. The front desk team has become notably more compassionate and welcoming, and the practice's dedication to prioritizing patient needs has meaningfully elevated the quality of my healthcare interactions.

Terrible customer service from unfriendly staff

The front desk staff displays an appalling lack of customer service, with an attitude that is shockingly discourteous and unprofessional.

Terrible healthcare service left me frustrated and unheard

I scheduled an appointment on March 5th, and they offered a telephone consultation despite my preference for an in-person meeting. I spent the entire day anticipating a call, but no contact came from the GP. Around 5 p.m., I reached out to inquire about the missed call, and the receptionist assured me she would investigate and return my call, but nothing happened. I attempted to contact them again. For 40 minutes, I remained first in the queue, yet no one bothered to respond. This is their so-called "service" 😡

Terrible experience avoid this place at all costs

Their entire approach revolves around disrespecting customers. The service is offensive and revolting - steer clear at all costs.

Frustrating booking system kills customer experience

The mobile booking platform is utterly dysfunctional, consistently displaying full availability that prevents customers from even attempting to set up future consultations. Consequently, one is forced to contact their front desk staff, where appointment slots are scarce and telephone wait times routinely exceed 20 minutes. The entire process is incredibly frustrating. Recent developments have further deteriorated their customer service. I've repeatedly attempted to connect with the practice manager by phone, yet not a single return call has been received.

They are a disgrace

Very difficult to get through the phone and so getting an appointment. Often mistakes with repeat medications ordered via the app. Many receptionist staff very rude, unhelpful and unprofessional