Carrington House Surgery

Frustrating healthcare service that needs improvement now

The standards at this medical practice have seriously declined. Once a top-notch facility, they've deteriorated dramatically since the pandemic. This year, they're practically unreachable. Their phone lines are consistently unresponsive, and getting any kind of meaningful communication is incredibly challenging. They seem to be misplacing medical test results or completely overlooking patient needs. Not everyone has the ability to constantly follow up and pursue their administrative errors. The situation is truly perplexing and frustrating.

Great medical care with understanding staff

I've been a patient at this medical practice with my family for four years, and we've consistently received excellent service and communication. While there have been instances where same-day appointments weren't available, the staff has been proactive in helping me find alternative solutions during our phone conversations. It's important to understand that the healthcare system is currently overwhelmed and experiencing significant delays, which isn't the fault of the reception or medical team. I appreciate their dedication to serving our community.

Frustrating healthcare experience with impossible appointment booking

I am completely baffled by their appointment process. Despite scheduling a blood test recommended by NHSBT over a month in advance, I received a last-minute call indicating the test couldn't proceed without a GP referral. However, there seems to be no clear method for securing an actual GP appointment. My interactions with this medical practice have been so consistently frustrating that I now feel genuinely anxious about attempting to communicate with them.

Worst surgery ever avoid at all costs

If I could award them zero stars, I absolutely would. Steer clear of registering with this medical practice. Their patient care is utterly deplorable. I have received zero support or meaningful assistance. There's no consistent doctor familiar with your medical background; instead, you're shuffled between different GPs during each appointment who are completely clueless, refuse to read your file, and offer no help whatsoever. Face-to-face consultations are rare, and securing same-day appointments is like winning a lottery. When attempting to book an appointment, their phone system is a nightmare. I was caller number 32, waiting until 9am only to be disconnected. Subsequent attempts yielded identical results - waiting over an hour just to be told no appointments were available and to try again the next day. Eventually, I was forced to visit the hospital. Trying to schedule an appointment for my one-year-old daughter was equally disastrous. Despite emphasizing her serious illness and urgent need for medical attention, they refused to book anything due to fully booked schedules. For patients who are overweight or have PCOS, avoid this practice at all costs. You'll be constantly lectured about weight risks, pregnancy dangers, and potential health complications, without receiving any genuine medical support or understanding of complex endocrine disorders. They are beyond incompetent. Honestly, becoming a medical professional yourself would be faster and more effective than seeking help here. Every staff member - from reception to medical professionals - demonstrates complete indifference and staggering incompetence.

Frustrating customer service with endless waiting times

Increasingly challenging to reach customer support, with extended wait times on telephone helplines.

Compassionate care that truly saved my daughter's life

I'm perplexed by the numerous negative reviews, so I'm writing this to highlight our fantastic experience spanning eight years. The staff are genuinely compassionate and highly skilled! Admittedly, like many healthcare providers, securing same-day appointments can be challenging, but the team goes above and beyond to assist patients. Multiple booking channels are available, including apps that open at 8am, compared to phone lines which start at 8:30am. I vividly recall calling late one evening when my daughter experienced an allergic reaction, and within just 10 minutes, a GP contacted us and provided crucial guidance as her condition escalated to Anaphylaxis. The staff consistently strive to offer timely and appropriate support whenever possible. I will always be deeply appreciative of the incredible team at this medical practice. My heartfelt thanks to them.

Caring doctors despite challenging appointment scheduling

Medical staff have been exceptional; easy to interact with and highly competent. There have been numerous remarks about challenges scheduling consultations. We personally encountered this issue in the past, but the situation has enhanced with a digital booking platform enabling 8am reservations. If you delay in reaching out, securing an appointment can be unpredictable.

Terrible service and impossible to get appointments

Avoid signing up with this medical practice. In the past, it was a reputable clinic, but it seems the leadership has shifted, causing a significant decline in quality. I've been attempting to schedule an appointment for the past three weeks without success.

Dangerous prescription errors threaten patient safety

A GP's prescription blunder occurred THREE SEPARATE TIMES, leading to an ambulance dispatch and substantial NHS expenditure. These repeated errors stemmed from multiple doctors at the practice consistently mishandling a straightforward prescription, despite persistent communication from both myself and an increasingly exasperated pharmacist. The consequences of these mistakes have critically compromised my personal health.

Fantastic dermatology care when i needed help

I was dealing with a concerning dermatological issue and struggled to secure a consultation by phone, so I submitted an online request. They promptly returned my call and scheduled an appointment within a week. During my visit, the physician proposed a treatment plan and booked a follow-up session. The doctor was exceptionally welcoming and competent, and my medical condition has shown significant improvement. I was quite taken aback by the numerous negative reviews on this platform, as my personal encounter was truly excellent!

Frustrating delivery of essential medication online

I've placed an order for overanette medication to be sent to my pharmacy, but they haven't arrived yet. The email claims they are there today, and I urgently require these pills as soon as possible.

Frustrating booking process ruins customer experience

Scheduling a reservation here is an incredibly frustrating and challenging process, with availability seeming nearly unattainable.

Terrible service with a glimmer of hope

Their performance was abysmal across the board. However, there are signs of recent improvement. Dr. Vinod Dharma has been particularly supportive and helpful!

Terrible service from unhelpful and uncaring gp practice

It's disgraceful how the NHS has deteriorated... After relocating to High Wycombe from Birmingham, my wife previously received excellent blood clot treatment with great care. However, Dr. Vinod here has been completely unprofessional. There are no appointments accessible, no consistent prescription renewal process. Every time we contact the practice, appointments seem impossible to obtain - it's as if phantom patients are being prioritized. My wife is dealing with a critical health condition, and we're left struggling to secure medical attention or get a hospital referral.

Terrible surgery with impossible appointment booking

I'm deeply disheartened by my previous high regard for this medical practice, now completely shattered due to the impossibility of securing an appointment. I'm now reduced to only visiting the hospital during emergencies. If this is their approach to patient care, they might as well shut their doors entirely. What purpose does a medical practice serve if booking an appointment seems impossible? I've spent two to three days attempting to schedule a consultation, precisely timing my call when the lines open, only to be met with an automated message declaring all slots fully booked - it's incomprehensible. I spoke with a receptionist who casually suggested booking three weeks out, despite my explanation of being in severe pain. Her indifferent response was simply to wait three weeks. This surgery is absolutely unacceptable and deserves to be permanently closed. The level of unprofessionalism is shameful. While I could elaborate further with experiences from my family members, I believe the message is clear.

Heartless medical staff failed my desperate cry

Absolutely appalling medical team! They were completely unhelpful when I desperately reached out, sobbing about my infant's needs. I was seeking guidance on a skin treatment and assistance with weaning, but they coldly told me to call back the next day and wait in line. Their lack of compassion and support was shockingly inhumane and heartless!

Compassionate care made my smear test easy

It's uncommon for individuals to share positive feedback about medical procedures, but I must commend the exceptional care I received during my smear test. The nurse, Ciara, was fantastic - I arrived ahead of schedule and was promptly seen. She was incredibly professional, efficient, and made the entire experience surprisingly comfortable and smooth!

Worst experience ever terrible customer service nightmare

I wish I could assign a negative rating to this establishment. The experience was utterly appalling, characterized by complete disorganization and a total absence of customer service. My advice: steer clear of this dreadful place to preserve your sanity and avoid wasting your precious time!

Frustrating wait for a simple medical consultation

I contacted the reception to schedule a consultation, which was set for 5 weeks in the future. I suspect I have a UTI or cystitis - not urgent, but bothersome. I attempted to call at 8:30 AM for an appointment. By 8:33 AM, I was informed that all slots were taken. Apparently, you can wait in a queue starting from number 30 and expect to wait over an hour. The receptionist simply stated that the doctor's appointments were fully booked and advised me to call back at 8:30 AM the next day. This approach is completely unhelpful and provides no resolution to my medical concern.

Worst doctor ever terrible experience with surgical team

I'd give zero stars if that were an option This surgical procedure is a complete farce. My son and partner attended their consultation, and the physician—Dr. Mital or something similar—was incredibly discourteous and brusque. Her behavior made me seriously reconsider proceeding with the surgery. She is an absolute embarrassment both as a medical professional and a human being! STEER CLEAR OF HER WITHOUT QUESTION! Her conduct is so offensive that I wish she weren't even practicing medicine!!!