Carrington House Surgery
Bad! (86 reviews)
Bad! (86 reviews)
Appointment access remains the dominant concern across feedback, with patients consistently reporting inability to secure consultations despite calling at opening times, experiencing long phone queues, and receiving dismissive responses about availability. Phone system issues are widespread, including calls being disconnected after extended waits and automated messages declaring full capacity within minutes of opening. Reception experience is frequently cited as problematic, with staff described as discourteous and unhelpful when addressing booking requests.
While nursing staff competence and professional care quality receive praise in several reviews, these positive experiences are substantially outweighed by reports of poor organisation, communication failures, and lack of continuity of care. Patients describe feeling dismissed by clinical staff, receiving inadequate responsiveness to urgent needs, and encountering barriers to accessing basic services such as prescription renewals and referrals. Several reviewers note a significant decline from previous service standards, particularly since the pandemic.
A minority of patients report positive recent experiences, including responsive communication and flexible appointment options through digital booking platforms. However, the overall pattern indicates systemic challenges with appointment availability, booking experience, and reception courtesy that substantially impact patient confidence in the service.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Appointment access remains the dominant concern across feedback, with patients consistently reporting inability to secure consultations despite calling at opening times, experiencing long phone queues, and receiving dismissive responses about availability. Phone system issues are widespread, including calls being disconnected after extended waits and automated messages declaring full capacity within minutes of opening. Reception experience is frequently cited as problematic, with staff described as discourteous and unhelpful when addressing booking requests.
While nursing staff competence and professional care quality receive praise in several reviews, these positive experiences are substantially outweighed by reports of poor organisation, communication failures, and lack of continuity of care. Patients describe feeling dismissed by clinical staff, receiving inadequate responsiveness to urgent needs, and encountering barriers to accessing basic services such as prescription renewals and referrals. Several reviewers note a significant decline from previous service standards, particularly since the pandemic.
A minority of patients report positive recent experiences, including responsive communication and flexible appointment options through digital booking platforms. However, the overall pattern indicates systemic challenges with appointment availability, booking experience, and reception courtesy that substantially impact patient confidence in the service.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Filter
Stuart J.
5 years ago
Average!
Surgical team learns and improves after complaint
Recently, I shared a critical review about this medical facility. After their thoughtful response to my grievance and in the spirit of objectivity, I'm providing an update. Essentially, they acknowledged my complaint and claim to have examined and implemented modifications to their protocols for end-of-life patient care, which should prevent other families of terminally ill patients from enduring the emotional distress we experienced. While I cannot definitively verify whether these changes have been effective, I am cautiously optimistic that they will follow through on their commitments.
Jyo J.
5 years ago
Bad!
Frustrating healthcare service with no patient support
I've been attempting to contact them daily for a fortnight, and they're either experiencing technical difficulties or completely overbooked by early morning. My young child has been struggling for three weeks, and I'm still unable to secure a medical consultation. It seems they shouldn't be taking on new patients if they lack sufficient general practitioners to handle the demand.
Muhammad S.
5 years ago
Bad!
Terrible healthcare experience at local medical practice
Absolutely dreadful medical service in high wycombe. My wife had to repeatedly contact the physician seven separate times, yet we're still stuck waiting for a gynecological referral. Their appointment scheduling is completely disorganized, and the front desk staff remain as discourteous as ever.
Jade R.
5 years ago
Poor!
Terrible healthcare at cressex health centre
My folks were advised about this surgical procedure long prior to COVID-19, citing the terrible reputation of Cressex Health Centre, and now I'm realizing those warnings weren't overblown. It's hard to determine which aspect is more problematic, since at least back then they managed to process prescriptions in a timely manner.
Mark D.
5 years ago
Bad!
Terrible service with unhelpful medical staff
Incredibly rude personnel from the start refused to process my registration despite being within their service area, even after I explained my critical medication situation would be unavailable for two months. I've documented this incident for an official government complaint and have already informed the local church leader about their unacceptable behavior.
M S.
5 years ago
Excellent!
Exceptional care from a compassionate diabetic nurse
I've been thoroughly impressed with this medical practice, particularly thanks to the diabetic nurse, Lynn. Her expertise is remarkable, and she provides exceptional guidance while being incredibly motivational. She even went above and beyond by accommodating my wife and me during the challenging lockdown period. Additionally, the clinic offers flexible appointment slots that make it convenient for patients to schedule consultations that fit their personal timetables. I can confidently say that I wholeheartedly endorse Carrington House Surgery to anyone seeking quality healthcare!