Cedar Medical Practice

Staff make the journey worthwhile for me

I consistently receive excellent care when visiting the main practice and the branch location. The team members are outstanding and despite having relocated and needing to travel by public transport to attend appointments, I remain committed to continuing with this practice rather than switching to a more local alternative. Appointments are prompt and I am seen efficiently by clinical staff who demonstrate professionalism throughout. I would strongly encourage anyone seeking quality healthcare to consider this practice. The service is exceptional.

Easy to book appointments and get callbacks

Excellent medical practice. The staff demonstrated professionalism and compassion throughout my visits. I experienced no difficulties in securing appointments or receiving callbacks when needed. Much appreciated.

Receptionists and staff genuinely seemed to care

The entire team, from front desk staff to clinical professionals, have provided excellent care during our time as patients. They have consistently supported my family members with attentiveness and professionalism. Accessing appointments has never been difficult, the consultations are comprehensive, and there is a genuine sense of commitment to patient wellbeing. We have recently relocated to another region and are disappointed because we believe it will be challenging to find a practice that matches the standard of care we have experienced here.

Helpful receptionists made registration smooth

I have recently joined this practice and have found them to be absolutely excellent so far. They have been very helpful with the online platform, booking appointments and managing my prescriptions. It has been a great experience overall. The reception team deserves particular praise for their outstanding service, and other GP surgeries could certainly learn from their approach to patient care at the front desk.

Easy to book appointments when needed

Excellent medical professionals. I find it straightforward to book appointments whenever I need them.

Receptionists made all the difference here

Five stars just for how wonderfully pleasant the front desk staff are! What a refreshing change compared to my previous healthcare provider.

Professional staff made us feel safe and cared for

We as a family have always received a very professional service from all members of staff. I would like to personally thank the nurse practitioner for the care, compassion, time and patience provided during my husband's recent appointment. We normally see the same doctors who are consistently caring and compassionate, and it is a privilege to know that we are in very safe hands at this practice and to benefit from the service we receive within the NHS.

Appointments available and actually listened to

Relocated to this practice in the autumn after encountering dismissive and unsatisfactory care elsewhere, and I have found my consultations to be worthwhile and my concerns genuinely heard and taken seriously. My health matters are recorded comprehensively and clinical staff follow through on their commitments to contact me. Appointments are readily accessible with minimal telephone queue times, and the team makes efforts to arrange suitable appointment slots that work with my availability. I have had a positive experience thus far and hope this standard continues.

Dismissed concerns and poor listening skills

I found the appointment quite disappointing. The clinician appeared disengaged and seemed to rely heavily on online searches rather than providing direct assessment. My additional health concerns were not adequately addressed, and I was simply told to book a follow-up visit. I felt frustrated by the lack of thorough attention to my needs. The overall experience left me questioning the quality of care at this practice.

Friendly reception made me feel welcome

I recently relocated to the area and have been impressed by the care I've received. The team here are excellent and conduct themselves in a highly professional manner. Having spent over three decades at my previous practice, I was surprised to discover how much better my experience has been since moving. I'm pleased I took the time to investigate my options, and I believe this practice stands out as one of the finest in the region. I look forward to continuing with them.

Struggling to book appointments and get through

You may find it difficult to access the practice as the opening hours listed online do not always reflect when the surgery is actually available, particularly on certain days of the week. If you are unable to contact the practice at the earliest opportunity, you may struggle to secure an appointment. The appointment process can feel more like an interview than a consultation, as patients may experience pressure to justify their health concerns.

Helpful reception staff made all the difference

An outstanding medical practice. All members of the clinical and administrative team are excellent and very helpful. I only wish we had registered with them years ago.

Reception staff were genuinely helpful and kind

Excellent service, the team members are considerate and supportive, with particular appreciation for those staff members who go above and beyond in being accommodating. The reception team currently working at the practice are exceptionally helpful and willing to assist.

Long-term patient appreciates consistent kindness here

I have been a patient at this practice for many years and I must say the clinical and administrative staff are all absolutely excellent. I have consistently been treated with kindness and respect throughout my time here. I would strongly recommend this practice to others and appreciate all the hard work and dedication shown by the team.

Reception team were prompt and professional

Excellent experience at this practice. The service was swift, professional, and courteous, with the patient always treated as a priority. I would readily recommend this practice to others.

Consistent care and attentive listening

Consistently received excellent care during my visit.

Receptionists and doctor provided helpful service

Excellent experience throughout my visit, with outstanding support from the front desk staff and the clinical team alike.

Quick appointments for my son this week

They managed to see my child on both occasions when I needed to bring him in over the past week, and each time we were seen within thirty minutes. I don't typically leave reviews, but I felt compelled to share my appreciation on this occasion. Thank you to everyone involved.

Receptionist was genuinely helpful and polite

This surgery demonstrates good practice standards in comparison to my previous medical provider. The reception staff were notably helpful and courteous, which was a pleasant change from my earlier experiences. The clinical staff provided first-class care, though like many healthcare professionals currently, they appear to be managing considerable workloads during challenging circumstances.

Hard to book but doctors are good

Terrible experience at this practice The reception staff are treated like royalty by management The clinical team are excellent If you manage to navigate the phone system and get past the gatekeeping for appointment booking