Cedar Medical Practice
Great! (53 reviews)
Great! (53 reviews)
Patients consistently praise the clinical care and professionalism demonstrated across the practice, with many highlighting the attentiveness and compassion shown during consultations. Reception and administrative staff receive particular recognition for their courtesy, helpfulness, and willingness to assist with queries and bookings. However, appointment access presents a mixed picture, with some patients reporting straightforward booking experiences and prompt availability, whilst others describe sustained difficulties securing appointments, challenges navigating the phone system, and frustration with gatekeeping practices. Communication gaps have emerged as a concern, including delayed test result notifications, inconsistent information provided by different staff members, and unclear guidance on procedures. A small number of patients have raised concerns about the quality of individual clinical encounters and the responsiveness to their health concerns.
The practice environment is generally described as welcoming and professional, with patients appreciating the continuity of care when seeing regular clinicians. Many patients who have transferred from other practices report a marked improvement in their experience. Operational challenges appear to centre on appointment scheduling processes, telephone accessibility, and consistency in how information is communicated to patients. Whilst the majority of feedback reflects satisfaction with the standard of care and team conduct, the recurring themes around appointment access and communication suggest these areas warrant attention to ensure a consistently positive experience for all patients.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patients consistently praise the clinical care and professionalism demonstrated across the practice, with many highlighting the attentiveness and compassion shown during consultations. Reception and administrative staff receive particular recognition for their courtesy, helpfulness, and willingness to assist with queries and bookings. However, appointment access presents a mixed picture, with some patients reporting straightforward booking experiences and prompt availability, whilst others describe sustained difficulties securing appointments, challenges navigating the phone system, and frustration with gatekeeping practices. Communication gaps have emerged as a concern, including delayed test result notifications, inconsistent information provided by different staff members, and unclear guidance on procedures. A small number of patients have raised concerns about the quality of individual clinical encounters and the responsiveness to their health concerns.
The practice environment is generally described as welcoming and professional, with patients appreciating the continuity of care when seeing regular clinicians. Many patients who have transferred from other practices report a marked improvement in their experience. Operational challenges appear to centre on appointment scheduling processes, telephone accessibility, and consistency in how information is communicated to patients. Whilst the majority of feedback reflects satisfaction with the standard of care and team conduct, the recurring themes around appointment access and communication suggest these areas warrant attention to ensure a consistently positive experience for all patients.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Nikki B.
5 years ago
Excellent!
Efficient staff made the visit straightforward
Excellent healthcare professionals who are highly organised and approachable. I am very satisfied with my experience at this practice.
Alex B.
6 years ago
Excellent!
Friendly receptionists made booking straightforward
Excellent surgery. We have all transferred from another practice to here. I like the traditional feel of the place, which has a somewhat nostalgic atmosphere. The reception team provides personal service with polite and professional conduct, and they are equally competent in their roles. It is straightforward to get matters resolved, and all staff members, including clinical and support personnel, are excellent. They are a credit to the NHS.
Amanda S.
6 years ago
Excellent!
Staff listened and took action for us
The entire team, including those at the front desk, are outstanding. They have provided care for both myself and my spouse over the past year and a half. They are attentive, communicative, and take appropriate steps when needed. I would strongly encourage others to consider this practice.
Angus M.
6 years ago
Excellent!
Friendly staff made us feel welcome quickly
Excellent practice. The clinical team and all staff members are truly wonderful, with no concerns at all. As my spouse and I are relatively new patients here, everyone has been exceptionally welcoming. While it is still early in our time with the practice, we have both been pleasantly impressed by the experience. Keep up the excellent work!
Dave S.
6 years ago
Excellent!
Consistent care across every visit
Outstanding experience during each appointment
Stephen B.
6 years ago
Excellent!
Staff made us feel genuinely well cared for
The entire team, spanning from the front desk through to clinical staff, demonstrated exceptional professionalism and care. Their attentive approach to patient wellbeing was so positive that I encouraged a family member to register with the practice.
Chantal N.
6 years ago
Excellent!
Always able to get a prompt appointment
A very good practice. Appointments are consistently available, either straight away or within a day, and the clinical staff demonstrate genuine care. The service provided here is of a high standard.
Lee G.
7 years ago
Bad!
Rude reception and impossible to book appointments
The reception staff were unhelpful and difficult to interact with. Appointment availability was consistently poor, making it challenging to secure a suitable time to be seen.
Nathan B.
7 years ago
Bad!
Difficult to get through on the phone
Attempted to reach the practice on multiple occasions without receiving a response.
Pete T.
8 years ago
Bad!
Appointment availability frustratingly limited here
Difficulty securing preferred appointment times It may be worth requesting an afternoon slot if you are hoping to be seen in the morning, as morning availability appears limited when requested directly. The overall experience with appointment scheduling feels frustrating.
Cathy Q.
8 years ago
Excellent!
Doctors who actually listen to you
Excellent medical professionals
Harry C.
8 years ago
Bad!
Struggling to find available appointments
It has been difficult to find available appointments at either of the practice locations when needed.
Wendy H.
9 years ago
Excellent!
Doctors who actually listen to you
Excellent medical professionals