Cedars Medical Group

Friendly and welcoming local surgery

A pleasant medical practice

Charged extra for incomplete HGV medical

Attended this practice for a commercial vehicle medical examination. The appointment proceeded, however I was not informed in advance that a particular test could not be completed at this location. Additionally, I was not provided with pricing information when I made the booking. I was subsequently charged £140 for the incomplete examination, whereas I have since received a quote of £55 from another provider for the same service. If you are considering this practice for a commercial vehicle medical, you may wish to compare costs and services with other options available.

Took collapse to get taken seriously here

I felt my concerns were not taken seriously initially and required a significant health event before receiving appropriate investigation. After persistent symptoms and episodes, I was eventually referred for imaging which identified a structural issue. I wish my initial complaints had been addressed more promptly. Booking an appointment by phone is challenging. The reception staff can come across as unwelcoming and dismissive during calls. Basic politeness seems to be lacking in these interactions. Waiting times are consistently long at this practice. I regularly experience delays of 40-60 minutes beyond my scheduled appointment time. This is frustrating and impacts my ability to plan my day.

Friendly staff made settling in easy

Relocated to the area and have consistently found this practice to be outstanding. The staff members throughout the surgery, including clinical and administrative teams, have always been courteous and welcoming.

Receptionists went the extra mile for me

I have consistently received excellent service from the reception team, clinical practitioners, and medical staff. They demonstrate efficiency in their work, show willingness to go beyond standard expectations, and provide reassurance, support, and a welcoming approach.

Minimal wait times and helpful reception staff

The team demonstrated efficiency and helpfulness throughout my visit. Both telephone contact and in-person appointments involved minimal waiting periods.

Early detection made all the difference

I am grateful to the clinician who identified my serious health condition at an early stage, which helped me avoid more intensive treatments. The entire experience was of a high standard, with clear communication throughout and a compassionate, skilled team providing my care.

Couldn't get through on the phone for days

I have been attempting to book an appointment for the past couple of days without success, as the phone lines have been difficult to reach. After being advised to visit in person and explaining my concerns, I was unable to receive the assistance I needed. Even after attending the surgery directly, the matter remained unresolved.

Supportive help with my recovery journey

This practice genuinely made a significant difference to my life. I was struggling with a serious dependency issue and likely presented challenges, but the team provided tremendous support throughout my journey. I'm approaching a major milestone in my recovery this year, and I'm deeply grateful to everyone involved for their exceptional care and dedication.

Friendly reception staff made me feel welcome

Absolutely wonderful healthcare professionals throughout. Everyone demonstrated such kindness, friendliness and genuine enthusiasm 🤩 The finest general practice experience I have ever had 🧡

Reception staff were always pleasant and helpful

Always friendly and supportive. Nothing to fault.

Helpful staff who listen and find answers

Excellent medical practice. The team demonstrates considerable competence and maintains a professional approach throughout. They are consistently helpful and make genuine efforts to identify appropriate diagnoses. I would strongly recommend this surgery to others.

Same day appointments made it easy

I have been very satisfied with this practice. I have consistently been able to obtain appointments on the same day with either a clinician or nursing staff. The clinical care and management provided has consistently proven to be effective, and I could not reasonably expect anything better than that.

Receptionist didn't understand mask exemption rules

Healthcare staff would benefit from additional training regarding mask exemption policies and patient rights. The clinical team provided good care throughout my visit.

Phone queue left me hanging without answer

Disappointing Disappointing Disappointing. I was early in the queue so expected to reach someone quickly. I waited...and waited...and waited...but nobody picked up. In the end I had to disconnect the call. I felt sorry for those calling after me... The practice would benefit from having additional staff members. In particular, more people are needed to handle telephone enquiries.

Phone lines constantly engaged and lengthy holds

It was extremely difficult to reach the practice by phone, with frequent busy signals followed by extended periods on hold lasting well over fifteen minutes, with no indication of whether the connection remained active. The service fell short of expectations when assistance was needed.

Rude phone staff, no medical care provided

I made the decision to register with this practice hoping to receive proper medical attention, however after several months I have experienced unhelpful interactions with staff members and have not received the care I was seeking.

Staff made me feel genuinely supported and calm

Can't fault this practice, lovely caring staff who were fantastic with me given my specific health needs and anxieties. I'm currently receiving specialist mental health support and today I attended my appointment without my usual support person as I wanted to challenge myself. The compassionate approach of the team has genuinely boosted my confidence a bit, thank you so much.

Long waits, but turned away for being late

Be prepared for extended waiting periods. On three separate visits, I experienced waits of between 30 and 45 minutes beyond my scheduled appointment times. However, on one occasion when I arrived 15 minutes late due to traffic, I was turned away, despite the practice running to schedule that particular day, which was unusual. I was instructed to reschedule or telephone on Monday. When I followed this advice and arrived early to queue before opening, I was first in line. Throughout the day, I observed patients who had arrived after me being called through for their appointments while I remained waiting. Eventually, I was seen approximately 30 minutes behind my rescheduled time. There appears to be an inconsistency in how appointment times are managed and prioritised. This has been a disappointing experience overall.

Staff showed genuine care and patience

The entire team demonstrated exceptional care and professionalism. From reception through to clinical staff, everyone displayed genuine compassion, warmth, and patience throughout my visit. I would happily recommend this practice to others.