Cedars Medical Group
Great! (22 reviews)
Great! (22 reviews)
Patient feedback reflects a mixed experience with this practice. Clinical care is consistently praised, with patients noting the competence, compassion, and professionalism demonstrated by clinicians and nursing staff. Many patients report positive experiences with appointment availability, with some able to secure same-day appointments or access alternative booking options such as callbacks. Reception staff are frequently described as welcoming, supportive, and courteous.
However, significant concerns emerge around telephone access and waiting times. Multiple patients report difficulty reaching the practice by phone, experiencing prolonged hold times, busy signals, and unresponsive lines. In-person booking attempts have also proven challenging for some. Appointment management shows inconsistency, with patients experiencing extended waits beyond scheduled times, sometimes lasting 40 to 60 minutes. One patient reported being turned away despite arriving late, then observing others called ahead despite arriving later.
Communication and responsiveness during booking interactions present additional concerns, with some patients describing reception staff as unwelcoming or dismissive during phone calls. A small number of patients reported unmet care needs or delayed investigation of symptoms. Overall, while clinical delivery and courtesy are strengths, operational efficiency in telephone access and appointment scheduling requires attention.
Appointment
Reception
Cleanliness
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Respect
Seen on time
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Patient feedback reflects a mixed experience with this practice. Clinical care is consistently praised, with patients noting the competence, compassion, and professionalism demonstrated by clinicians and nursing staff. Many patients report positive experiences with appointment availability, with some able to secure same-day appointments or access alternative booking options such as callbacks. Reception staff are frequently described as welcoming, supportive, and courteous.
However, significant concerns emerge around telephone access and waiting times. Multiple patients report difficulty reaching the practice by phone, experiencing prolonged hold times, busy signals, and unresponsive lines. In-person booking attempts have also proven challenging for some. Appointment management shows inconsistency, with patients experiencing extended waits beyond scheduled times, sometimes lasting 40 to 60 minutes. One patient reported being turned away despite arriving late, then observing others called ahead despite arriving later.
Communication and responsiveness during booking interactions present additional concerns, with some patients describing reception staff as unwelcoming or dismissive during phone calls. A small number of patients reported unmet care needs or delayed investigation of symptoms. Overall, while clinical delivery and courtesy are strengths, operational efficiency in telephone access and appointment scheduling requires attention.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Debra B.
7 years ago
Excellent!
Easy to get an appointment when needed
The practice staff are excellent, and there are always options available for securing an appointment. If the standard booking process doesn't work, you can request a callback or arrange to see another healthcare professional. The administrative team are welcoming and supportive, and I have consistently had positive experiences over several years.
Mk J.
8 years ago
Excellent!
Friendly staff who actually listen to you
I have no concerns about this practice. The team members are approachable and supportive, and the clinicians are diligent and have consistently demonstrated understanding and provided sound guidance.