Central Gateshead Medical Group
Poor! (64 reviews)
Poor! (64 reviews)
Feedback reveals a practice with significant access challenges that dominate patient experience. Booking appointments proves consistently difficult, with phone lines frequently busy or unanswered, and online systems sometimes unavailable or restrictive. Waiting times for appointments extend to several weeks, and reception staff interactions are frequently described as dismissive or unhelpful. Administrative processes are slow, including delays in obtaining medical records and processing referrals. Some patients report feeling their concerns were not taken seriously during appointments, with instances of inadequate care assessment and lack of responsiveness to health needs.
In contrast, clinical and nursing staff receive consistent praise for professionalism, knowledge, and courteous communication. Patients who successfully access appointments often report thorough examinations, supportive care, and genuine effort to address their concerns. Several reviews highlight the nursing team as exceptional and clinicians as approachable and empathetic. The practice demonstrates flexibility in offering appointment options and responsiveness when patients can navigate the initial booking barriers.
The disparity between access difficulties and clinical quality creates a paradoxical experience where patients struggle to reach services they value once obtained. This pattern suggests systemic organisational challenges around appointment availability and reception experience that overshadow the strengths of the clinical team.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reveals a practice with significant access challenges that dominate patient experience. Booking appointments proves consistently difficult, with phone lines frequently busy or unanswered, and online systems sometimes unavailable or restrictive. Waiting times for appointments extend to several weeks, and reception staff interactions are frequently described as dismissive or unhelpful. Administrative processes are slow, including delays in obtaining medical records and processing referrals. Some patients report feeling their concerns were not taken seriously during appointments, with instances of inadequate care assessment and lack of responsiveness to health needs.
In contrast, clinical and nursing staff receive consistent praise for professionalism, knowledge, and courteous communication. Patients who successfully access appointments often report thorough examinations, supportive care, and genuine effort to address their concerns. Several reviews highlight the nursing team as exceptional and clinicians as approachable and empathetic. The practice demonstrates flexibility in offering appointment options and responsiveness when patients can navigate the initial booking barriers.
The disparity between access difficulties and clinical quality creates a paradoxical experience where patients struggle to reach services they value once obtained. This pattern suggests systemic organisational challenges around appointment availability and reception experience that overshadow the strengths of the clinical team.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Filter
Stuart M.
8 years ago
Bad!
Doctor dismissed concerns without reviewing records
I attended my appointment to discuss updating my medical records after spending considerable time obtaining documentation from a private clinic. Upon arrival, I attempted to share this information with the clinician to help keep their systems current. The clinician appeared dismissive of my concerns and suggested I return only when I had a more pressing health issue. I felt discouraged by this interaction and the overall approach at the practice. I have found the standard of care and communication from some healthcare professionals in my experience to be frustrating, with instances where I felt my concerns were not taken seriously or treated with appropriate respect. In one instance, a clinician indicated they were unfamiliar with my condition and questioned its validity based on their own knowledge. I subsequently sought a second opinion privately, where my concerns were validated through further diagnosis. Based on my experiences, I have concerns about the quality and responsiveness of care I have received.
Alice A.
9 years ago
Excellent!
Physiotherapist helped regain confidence in activity
I was very impressed with the professionalism, expertise and care I received from the physiotherapy team, who addressed my joint concerns, put my mind at ease and gave me the confidence to know that I could continue with my active lifestyle.
Lee R.
10 years ago
Average!
Practice accommodates requests but processes things slowly
The practice has multiple clinicians available and is responsive to patients who communicate their requirements clearly. I requested a change of clinician due to a personality mismatch, and this was promptly approved with a replacement assigned without difficulty. That said, the practice operates at a slower pace when handling administrative matters. For those newly registered, there can be considerable delays in obtaining medical records from previous providers, despite the straightforward nature of requesting these documents be transmitted directly. Similarly, obtaining copies of absence documentation from former practices seems to take an unexpectedly long time to process.
Paul V.
10 years ago
Great!
Friendly reception made the visit pleasant
Excellent