Central Medical Centre

Frustrating healthcare experience with unhelpful staff

The receptionist demonstrates a clear lack of professionalism. Whenever I attempt to schedule a medical consultation for a prescription, I am consistently redirected to the pharmacy. Upon visiting the pharmacy, I was informed that it is actually the general practitioner's duty to arrange the appointment, and that the receptionist appears to be severely uninformed about proper medical administrative procedures.

Exceptional care from nurse and doctor at clinic

Recently became a patient at central medical centre and was truly appreciative of nurse Nosheen, who was incredibly professional and highly knowledgeable. She demonstrated genuine compassion and understanding. She made efforts to address concerns and resolve problems, and Dr. Jegasothy is an exceptional physician. He absolutely merits the highest recognition. Heartfelt thanks to central medical centre for employing such outstanding healthcare professionals.

Terrible nhs service leaves patients suffering and ignored

For 3 days, my girlfriend has been suffering terribly with a severe sore throat, high fever, and persistent cough… and she's been waiting ENDLESSLY for someone to even check on her, despite us actively seeking medical HELP! It's absolutely unacceptable and shameful that taxpayers receive such poor service, with a complete lack of professionalism. They suggest a "TELEPHONE check" as if a doctor can provide proper advice over the phone? Personally, they tried prescribing me antibiotics, which I rejected after discovering from a private doctor that I only needed Hydrocortisone. To make matters worse, they've arbitrarily removed me from their "GREAT" services without any notification, which is utterly unprofessional and unacceptable under any circumstances! STRONGLY DO NOT RECOMMEND!!! NHS is an extremely TERRIBLE public service… The absolute worst on the entire continent!

Compassionate care from nurse nosheen saves day

I consulted with Nurse Nosheen today, and she demonstrated exceptional professionalism while assisting me with hospital paperwork and documentation. Dr. Jets is also highly competent. However, the reception staff consistently falls short in providing adequate support.

Terrible medical experience, zero empathy

Uncaring medical staff, zero empathy

Terrible customer service and communication nightmare

After reviewing the previous feedback regarding the surgical procedure, I found the information unsatisfactory. I received an unanswered phone contact and subsequently explored online details. Upon returning the call today, I was greeted by a discourteous and poorly trained front desk staff member.

Friendly staff made my medical visit smooth

I've noticed numerous negative comments regarding the front desk staff, but personally, I've always encountered pleasant interactions. Just moments ago, I conversed with a courteous and helpful receptionist who efficiently scheduled my appointment with the physician I preferred, without any complications.

Rude receptionist slams phone on patient's request

I encountered an extremely discourteous receptionist while attempting to follow up on a prescription request for my elderly mother. Instead of providing constructive assistance, the staff member offered unsolicited advice and was completely unhelpful. When I politely requested help with obtaining a repeat prescription, she abruptly terminated the call. The unprofessional conduct reflects poorly on the entire healthcare service, and I find the staff's behavior unacceptable and deeply disrespectful. The receptionist did not even have the decency to identify herself, demonstrating a complete lack of basic telephone etiquette. I would find immense satisfaction in reporting this incident to the General Pharmaceutical Council. This unacceptable interaction occurred on July 1st around 5 PM. I urgently request an investigation into the staff member's conduct and recommend comprehensive training in communication and customer service. Furthermore, I seek guidance on the formal complaint procedure to address this unacceptable treatment.

Terrible customer service at gp surgery nightmare

I wish I could give 0 stars – discourteous, unprofessional, and indifferent The service at this medical practice is utterly shameful, particularly from their front desk staff. I reached out urgently regarding my father's post-heart surgery medical needs, seeking an immediate GP consultation. Despite clearly articulating the critical nature of our request, the receptionist displayed total disregard, dismissively instructing me to call back the following day with zero empathy or assistance. When I attempted to emphasize the situation's gravity, she abruptly interrupted me, declared "we can't do anything," and terminated the call. Her demeanor was extraordinarily offensive, her communication unprofessional, and her apparent language limitations further complicated our already challenging interaction. I am absolutely astounded by the front desk staff's profound lack of compassion and competence. A medical practice should prioritize patient care — this is not a random call centre — and patients, particularly those in urgent medical circumstances, deserve fundamental human dignity and respect. I would never suggest this practice to anyone under any circumstances. Their conduct is completely unacceptable. Without question, this represents the most appalling healthcare provider I have ever encountered.

Amazing phlebotomist who makes blood draws painless

I am incredibly grateful to Nosheen Khan. Whenever blood is drawn, I typically experience significant discomfort. My previous hospital visits have been consistently unpleasant and traumatic. However, Nosheen always provides an exceptional experience. I've enthusiastically recommended her to my entire family and social circle, and they all share my high praise and positive sentiments about her professional care.

Compassionate nurse makes medical visit truly comfortable

I'm truly appreciative of the remarkable treatment I received from Nosheen Khan! She's an incredible nurse who helped me relax during my blood test and blood pressure screening. Nosheen's soft approach, serene personality, and straightforward explanations instantly put me at ease, transforming the entire experience into a smooth interaction. What truly stood out was her empathy, professionalism, and meticulous approach. She carefully addressed every query I had, making certain I felt well-informed and secure about my medical care. I enthusiastically endorse Nosheen Khan for her remarkable skills, empathy, and commitment. She represents an incredible healthcare professional who would be an outstanding addition to any medical team, and I'm deeply grateful for her exceptional care. My sincere thanks, Nosheen, for your wonderful compassion and expertise!

Terrible service from rude and unprofessional receptionist

This medical practice has an incredibly discourteous and disrespectful front desk staff member, particularly the individual who handled the phone call on April 11th, 2025 at 11:00 AM. Her behavior unequivocally reflected her upbringing and the values instilled by her parents. The administration must urgently address this issue, as it is hypocritical to expect patients to maintain politeness when their own team members demonstrate such unprofessional and unethical conduct.

Compassionate nurse shines amid unhelpful medical staff

Nosheen Nurse stands out as an exceptional and courteous healthcare professional. Her consistently helpful demeanor and upbeat approach make patients feel genuinely supported and comfortable. In contrast, the front desk staff are discourteous and seem to discriminate when assisting patients, displaying an unprofessional and biased attitude.

Unprofessional staff ruined our long-standing patient experience

Hey there, This morning, I rang up to schedule an appointment for my mother and was the first caller in the queue. When a staff member picked up, her attitude was incredibly unprofessional. Since my mum has limited English skills, I was just trying to verify if the Tamil-speaking physician would contact her. Rather than responding courteously, the receptionist barked 'yes' in an aggressive tone. Such behavior is completely unacceptable. My mother has been loyal to this medical practice for two decades, but after this interaction, I am seriously contemplating transferring her care to another clinic.

Terrible receptionist ruins patient experience at medical office

Truly, the receptionist at this medical practice—Karen—is hands-down the most incompetent front desk staff I've ever dealt with. She carries herself with an unwarranted sense of superiority, yet fundamentally fails to perform her basic duties. Her demeanor is pushy and invasive, constantly interrogating patients about appointment specifics despite having zero medical credentials. During a critical health situation, her response was to casually suggest the doctor would return my call, which is completely unacceptable and potentially life-threatening. This woman desperately needs either comprehensive retraining or immediate removal from her position, as she is patently unsuitable for the role. Her unprofessional conduct and abysmal attitude are deeply embarrassing, and it reflects poorly on the entire medical practice that they would allow such an inappropriate representative to interact with patients.

Frustrating healthcare experience with poor patient communication

Getting an appointment here is a nightmare. The morning booking line constantly drops calls, leaving you stuck in a lengthy queue. They suggest using their online app, but after spending ages completing a detailed form, you're met with a frustrating "no availability" message and told to call back elsewhere. The doctors come across as unhelpful and occasionally discourteous. The reception staff are relatively tolerable, though they seem overwhelmed. It feels like the entire system is deliberately designed to be inefficient, almost as if they're intentionally making patient access difficult.

Terrible service and questionable medical practices

Compared to global standards, this is an incredibly poor service. I never received a callback, and they failed to provide a face-to-face appointment despite offering online scheduling. They're prescribing medications remotely without any proper examination, which is completely unacceptable. How can they possibly know what medicine I need without actually seeing me?

Terrible doctors lack compassion and basic communication skills

Zero stars. Who's responsible for physician selection? Previously, quality doctors were available, but now the medical staff seems problematic. Dr. Sunder is particularly terrible, demonstrating zero interpersonal communication skills. He urgently requires professional training in patient interaction before being permitted to continue practicing medicine. His demeanor is consistently discourteous, pompous, and completely unprofessional. He displays absolute disregard for patient welfare. Eager to collect payment but unwilling to fulfill basic medical responsibilities.

Terrible customer service at medical office

The front desk staff displayed a shockingly unprofessional attitude, and it's clear she desperately needs customer service training on how to interact with patients respectfully.

Compassionate doctor who truly listens and cares

During my visit to the clinic, Dr. Jegasothy stood out as an exceptionally compassionate physician. His communication skills were top-notch, and he truly invested time in understanding my concerns. He explained everything in a thorough, easy-to-understand manner and made me feel genuinely supported throughout the consultation. His calm and unhurried approach was refreshing, creating a comfortable environment where I felt heard and valued. For anyone seeking a caring and attentive doctor at this clinic, I cannot recommend Dr. Jegasothy highly enough!