Central Medical Centre

Worst customer service ever at this location

Absolutely awful experience! The personnel were dreadful, with a particularly unpleasant female employee sporting short black hair who was especially problematic!

Terrible customer service at this place

Unhelpful and discourteous employees

Worst surgery experience with heartless staff

Completely unacceptable!! I'd give zero stars if possible, that's how terrible it is. The front desk staff are incredibly unprofessional. There's one particular employee with short black hair and glasses who seems completely heartless. I personally heard her say 'let them wait', and she's not alone - all the receptionists are shockingly discourteous and disrespectful. They desperately need training in basic customer service and professional conduct. This was hands-down the worst surgical experience ever. The total lack of management oversight is evident in their appalling behavior. They consistently display rudeness without any consequences, which is absolutely inexcusable.

Caring and attentive medical team exceeded my expectations

Overall, my interaction with the medical facility was pleasant. The receptionist demonstrated exceptional customer service, displaying both kindness and professionalism. My physician was attentive and supportive during our consultation. I was particularly impressed when they proactively reached out via telephone to follow up on my prescription, ensuring my well-being and checking that the medication was effective. The entire team exhibited a commendable level of care and attentiveness.

Worst customer service ever terrible medical practice

The front desk staff, specifically Snega, displays a complete lack of compassion and responsiveness. We have decided to terminate our relationship with this practice solely due to the unacceptable and offensive behavior of the receptionists.

Confusing review but helpful service

Nosheen provides excellent service, and the proposal she presented was a highly commendable letter regarding the debt.

Terrible medical care endangers pregnant wife's health

I absolutely cannot endorse these so-called medical professionals. My pregnant partner, nearly 8 months along, developed a severe cough from 1-2, and we struggled to secure a medical consultation. The "doctor" predictably prescribed paracetamol and some antibiotics. After completing the antibiotic course (4-5 days), her condition dramatically worsened. For two weeks, she was constantly coughing, experiencing intense pain in her ribs, back, kidneys, and seemingly everywhere else. Naturally, scheduling another appointment was impossible, and even if we had managed one, I'm certain the treatment would have been another round of paracetamol. Subsequently, we sought emergency medical care, but encountered a complete lack of thorough examination. Nowhere did anyone properly assess her lungs or determine whether she had pneumonia or any specific medical condition. Currently, she has been hospitalized for nearly a week in our country, with her health status critically deteriorating. Her test results are alarming, and there is now a significant risk of an emergency premature cesarean section—all because no medical professional anywhere took her condition seriously from the beginning.

Terrible service and unhelpful medical staff

This healthcare facility falls far short of expectations. Securing timely appointments is nearly impossible, even when medical urgency is apparent. Although the physicians demonstrate professional expertise, the remaining personnel display a consistently discourteous demeanor.

Frustrating healthcare system fails patient completely

I attempted to secure a doctor's appointment by visiting the medical center, only to be informed that no slots were available that day and advised to retry from 8am the following morning. Given my prior experiences of enduring hour-long telephone waiting times, I requested online access details. Why doesn't this practice implement a callback system??? The digital platform is utterly dysfunctional and completely ineffective! I've repeatedly tried logging in using my NHS credentials, but consistently encounter error messages. The system prevents me from updating my email address and persistently claims my email is already registered... What an absolute organizational disaster...

Unresponsive medical practice fails patient care

I've attempted to reach out to this medical practice four times across three days, seeking either an in-person or telephone consultation regarding an urgent medical issue, and each time I was informed that no staff member could help me. While I understand that healthcare providers can be busy, I find this level of unresponsiveness completely unacceptable. Leaving patients struggling with their health concerns is nothing short of shameful. My recommendation would be to seek medical care elsewhere if possible, rather than being associated with a practice that appears solely focused on patient registration fees. This represents the most abysmal example of patient care and professional medical practice I have ever experienced.

Unprofessional doctor left my sister traumatized

I'm deeply troubled by my sister's distressing interaction with Dr. Shanthini Rajasooriyar, who displayed an incredibly harsh and discourteous demeanor that was so inappropriate it reduced my sister to tears. The doctor's conduct was so unacceptable that my sister has resolved to find a new general practitioner, and we have formally lodged a complaint about her behavior. It is my sincere hope that the doctor will reflect on her approach and learn to treat patients with more compassion and respect.

Great delivery with friendly customer support

Exceptional customer support with punctual delivery Nosheen

Compassionate nurse nosheen made my hospital stay better

I was thoroughly impressed by the nurse Nosheen, who provided exceptional and courteous care during my interaction with her.

Terrible communication and frustrating patient experience

I am incredibly let down by the subpar service at this medical facility. Following a test on July 26, 2024, I endured a week of waiting before attempting to contact the surgery. Each call was met with dismissive and discourteous treatment from the receptionist, who repeatedly claimed the results were not yet ready. Exasperated, I contacted the hospital directly, discovering that the results had actually been sent to the surgery on July 31, 2024. Upon calling again, I encountered a receptionist who appeared completely bewildered by the situation. After a frustrating ten-minute search, she finally located the results and arranged a telephone consultation with the doctor. When the physician returned my call, he surprisingly stated that the results were not in his system. This entire ordeal has been absolutely infuriating and unprofessional. The complete breakdown in communication and total lack of competence at this surgery is utterly unacceptable. The reception staff urgently requires replacement to prevent further patient dissatisfaction.

Terrible service ruins excellent medical care

Exceptional medical professionals. Despite this, the front desk staff display a terrible attitude. I recently experienced an extremely discourteous interaction with a receptionist. When I attempted to request her name for a potential formal complaint, she abruptly terminated the phone call.

Great service at local medical centre

Despite widespread criticism, I found this healthcare facility to be quite satisfactory. As a parent of three children, scheduling consultations for my family was consistently straightforward. Every required medical examination was conducted thoroughly, and the staff genuinely addressed my personal health concerns. While I remain critical of the broader NHS framework, this specific medical centre demonstrates commendable professional standards and efficiency.

Friendly staff makes shopping experience awesome

I've visited this place multiple times, and Ms. Nosheen, one of the staff members, is incredibly helpful and provides excellent guidance.

Excellent diabetic care with compassionate nurse nosheen

I came to see nurse Nosheen for my diabetic checkup, and I had a similar appointment last year, which was equally satisfactory. She is extremely competent and demonstrates excellent professional expertise. The nurse provides comprehensive lifestyle and dietary guidance to help me maintain good health, and her approach makes me feel secure and well-supported. However, the surgery should consider improving their reception staff's performance.

Terrible staff but amazing doctor and nurse

The reception team desperately requires a complete overhaul due to their extremely discourteous behavior. Dr. Rizvi, on the other hand, is an exceptional physician who demonstrates genuine care for patients. Nurse Nosheen stands out as a pinnacle of professionalism and excellence in her role. Her compassionate approach made me feel completely secure and well-supported during my medical experience. Healthcare facilities would greatly benefit from having more dedicated and empathetic professionals like Dr. Rizvi and Nurse Nosheen.

Frustrating healthcare system with impossible appointment scheduling

Getting an appointment here is an absolute nightmare. The process requires calling on the morning of the desired date, but this means enduring interminable hold times or risking call disconnection due to overwhelming call volumes. Even after waiting, you're likely to find all appointment slots have already been taken. This isn't just a problem with this specific clinic, but seems to be a systemic issue within the NHS that desperately needs addressing. The entire scheduling system is frustratingly inefficient and leaves patients feeling helpless and ignored.