Central Surgery

Nurse Claire made my medical visit amazing

I'm compelled to share how incredible my interaction was with Nurse Claire today. Her compassionate approach, genuine care, and remarkable patience truly transformed my entire visit into something unexpectedly pleasant and delightful.

Disappointing decline in patient care and support

I'm uncertain about the changes at this medical practice. They were once incredibly supportive, but now everything requires using E consult, which is completely frustrating. You constantly get stuck navigating a confusing system and can't reach the help you need. Nobody appears interested in providing assistance anymore. I've been a patient here for nearly two decades... it's truly disappointing how things have deteriorated.

Terrible service and unhelpful medical support

Switching to this medical practice due to relocation was not a choice. My initial attempt to seek care required completing an online consultation, as direct human contact seems unattainable. After a two-week wait, I received a phone call, but when I missed it, they dispatched an email dismissively telling me to continue with hormone replacement therapy that is causing me significant health issues. The level of unprofessionalism and lack of care is utterly appalling.

Frustrating online system fails elderly patient

Online system remains outdated regarding previous consultations The e-consult platform proves overwhelmingly complex, particularly for someone of advanced age like myself. I found myself unable to navigate successfully. Attempting to schedule an upcoming non-urgent medical consultation online has been a persistent challenge that I've yet to resolve.

Fantastic healthcare with caring staff at local surgery

After relocating to Sawbridgeworth, I signed up with this medical practice, and my initial interactions have been exceptional. Every encounter since registering has been positive. The front desk team consistently demonstrates warmth and professionalism. During my appointment, Nurse Claire was particularly outstanding - her compassionate approach instantly put me at ease, and her evident dedication to patient care was impressive. Based on my interactions thus far, I can wholeheartedly endorse this surgery to anyone seeking a welcoming and competent healthcare provider.

Worst customer service ever avoid at all costs

Terrible customer experience - repeatedly stuck in lengthy phone queues exceeding half an hour whenever I attempted to contact their front desk, regardless of the time of day. Scheduling any kind of appointment has proven to be completely unmanageable and frustrating.

Exceptional medical team with compassionate care

The personnel here are exceptionally attentive and demonstrate a high level of professionalism.

Exceptional nurses at central surgery made healing easy

During my treatments at Central Surgery for wound care, I've encountered an exceptional nursing team. The six nurses have consistently demonstrated remarkable skill, professionalism, and compassion. Their dedication and support have been truly outstanding, and I am deeply appreciative of their incredible care and commitment to my healing process.

Frustrating wait for simple medical advice call

Late Friday afternoon, I attempted to seek guidance for my infant daughter, acknowledging it wasn't an ideal time to call. Initially positioned third in the queue at 5:15pm, I gradually moved to second by 5:40pm, and first by 6:00pm. Incredibly, I ultimately disconnected at 6:45pm, just as their office closed, without ever speaking to anyone. During daytime hours, reaching the administrative team typically takes mere minutes, making this prolonged wait completely unacceptable. The staff appeared more focused on wrapping up their day or hoping I would abandon the call and contact emergency services, which I am now compelled to do.

Compassionate professional made my smear test comfortable

I underwent a cervical screening with Nicola Harding today, and despite my initial anxiety, she was incredibly compassionate and supportive. Her thorough explanation of the procedure helped calm my nerves, and she created a comfortable environment where I didn't feel self-conscious or scared. I wanted to write this review not only to acknowledge Nicola's exceptional care but also to offer encouragement to anyone feeling apprehensive about their screening. Her professionalism and kindness made a potentially stressful experience much more manageable. Sincere thanks to her.

Terrible service and frustrating healthcare experience

This medical practice is arguably the most frustrating in the nation, consistently creating unnecessary obstacles for patients at every turn. Whether you're attempting to obtain medication, schedule a consultation, or communicate with healthcare providers, they seem intent on making each interaction as challenging as possible. While the physicians themselves are personable and supportive when you actually manage to see them, the administrative staff and overall practice management are shockingly ineffective and unhelpful.

Speedy care with a helpful medical professional

I called earlier today and spoke with a physician who swiftly coordinated my sample collection and prescription pickup - exceptional assistance

Frustrating appointment booking for london workers

The appointment scheduling process at this practice is incredibly challenging for those employed in London. While I recognize the mounting pressures and limited resources facing healthcare providers, the current system essentially forces working professionals to either sacrifice an entire day for a brief consultation or resort to paying for private medical care - which is precisely what I've ended up doing. To be fair, the staff are consistently professional and generally pleasant. However, the appointment booking mechanism urgently requires a comprehensive overhaul to accommodate the realities of modern working life.

Terrible medical service that fails patients consistently

What an absolute travesty this medical practice is. I seldom contact them because more often than not, I'm turned away. Last year, I called requesting a phone consultation and received a callback two hours later with a prescription. Today, the protocol has mysteriously shifted, and now I can only schedule a call two weeks from now! The expectation that patients should wait a fortnight is utterly incomprehensible. This is precisely why I rarely attempt to seek help, typically choosing to endure my health issues knowing assistance is unlikely. My simple request was a brief callback to discuss a recurring medical problem and request a prescription renewal. Why have the rules suddenly become so convoluted? What purpose does a general practice serve when they essentially tell patients to disappear or navigate bureaucratic obstacles weeks later? Their reception staff require comprehensive training, as I receive contradictory information and varying rules with each call. Not that it matters, since the surgery appears perpetually fully booked. I've frequently waited weeks for urgent prescriptions, ultimately resorting to consulting my specialist in London instead. Fundamental changes are desperately needed. Instead of investing in cosmetic improvements like a new entrance, they should focus on genuinely supporting patients rather than systematically dismissing them. Now I must endure another frustrating 24-hour wait, likely to be met with another rejection, so once again I'll silently manage my health issue because the GP refuses assistance. And to preempt any dismissive response - I wouldn't be expending this energy if my experience weren't absolutely genuine.

Swift and efficient healthcare service today

Truly incredible experience! I called the medical practice late this afternoon and was seen within just over an hour. Not only that, but I've also been scheduled for a specialist consultation next week, all covered by the National Health Service. Couldn't be more impressed with the efficiency and care.

Dangerous platform with major privacy and security risks

Critical security vulnerabilities detected. I am initiating a formal complaint and reporting process. Personal data appears to be at significant risk - exercise extreme caution with this platform.

Worst customer service nightmare ever experienced

Getting in touch or scheduling anything here is an absolutely nightmarish, torturous ordeal that defies all logic. The system prevents you from making advance reservations, and the moment you call right after their lines open, you're immediately told they're completely full for the entire day. It's like the most frustrating circular paradox you could possibly imagine...

Horrific service and staff at local medical practice

Absolute worst medical practice I've encountered! The front desk personnel deserve a trophy for their exceptional rudeness! They treat patients like an inconvenience and make you feel utterly worthless. It's truly disappointing that this is the only clinic in Sawbo! I'd sooner prefer self-inflicting bodily harm than endure another interaction with these people!

Compassionate care at its medical best

Following my varied interactions with a medical practice in Harlow, both as an individual patient and as a relative of another patient, I can confidently say that Central Surgery in Sawbridgeworth stands out significantly. The entire team, from administrative personnel to medical professionals, consistently demonstrates exceptional helpfulness. By familiarizing oneself with their operational protocols, securing a same-day appointment becomes quite feasible. I genuinely appreciate their commitment to quality healthcare and encourage them to maintain their current standard of service.

Compassionate nurse made my smear test comfortable

I underwent a cervical screening recently, and I'm relieved to report the results were normal. While such examinations can feel intimidating and uncomfortable, the compassionate nurse Bernie immediately put me at ease the moment I walked in. Her professional approach helped me feel completely relaxed during the procedure. She was incredibly respectful, ensuring my complete dignity and total privacy throughout the entire experience. Grateful appreciation, Maria Byrnes