Central Surgery
Average! (63 reviews)
Average! (63 reviews)
Patient feedback reveals a significantly mixed experience with this GP practice, with stark contrasts between clinical and administrative service quality. Medical staff, including doctors and nurses, consistently receive praise for professionalism, compassion, and skilled care, with particular recognition for their attentiveness during procedures and consultations. However, reception and administrative functions present substantial challenges that dominate negative feedback.
Patients report persistent difficulties with appointment access, including long waiting times, complex booking systems, and inconsistent availability, with some describing the process as frustrating and illogical. Communication issues are widespread, with complaints about reception rudeness, lack of responsiveness, and poor handling of patient inquiries. The practice's shift toward online consultation platforms has created additional barriers, particularly for older patients unfamiliar with digital systems.
While some patients report seamless booking experiences and courteous staff interactions, others describe reception personnel as dismissive and unhelpful. Service quality appears inconsistent, with waiting experiences ranging from prompt same-day appointments to extended delays exceeding an hour. The gap between clinical excellence and administrative inefficiency represents the practice's most significant challenge.
Appointment
Reception
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Respect
Seen on time
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Patient feedback reveals a significantly mixed experience with this GP practice, with stark contrasts between clinical and administrative service quality. Medical staff, including doctors and nurses, consistently receive praise for professionalism, compassion, and skilled care, with particular recognition for their attentiveness during procedures and consultations. However, reception and administrative functions present substantial challenges that dominate negative feedback.
Patients report persistent difficulties with appointment access, including long waiting times, complex booking systems, and inconsistent availability, with some describing the process as frustrating and illogical. Communication issues are widespread, with complaints about reception rudeness, lack of responsiveness, and poor handling of patient inquiries. The practice's shift toward online consultation platforms has created additional barriers, particularly for older patients unfamiliar with digital systems.
While some patients report seamless booking experiences and courteous staff interactions, others describe reception personnel as dismissive and unhelpful. Service quality appears inconsistent, with waiting experiences ranging from prompt same-day appointments to extended delays exceeding an hour. The gap between clinical excellence and administrative inefficiency represents the practice's most significant challenge.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Edoardo B.
7 years ago
Bad!
Terrible healthcare experience with unhelpful doctors
Terrible experience with healthcare providers who seem disinterested and unresponsive. The general practitioners appear dismissive, consistently failing to share diagnostic findings and creating an uncomfortable atmosphere during consultations.
Andy A.
7 years ago
Average!
Inconsistent wait times frustrate patient at clinic
Doctors at this practice are competent, but their scheduling can be unpredictable. Some visits I'm seen quickly, while other times I've endured waits exceeding an hour beyond my scheduled appointment time.
Jason J.
9 years ago
Bad!
Terrible management ruins potential of good medical practice
Without a doubt, this is the most appalling medical practice I've ever encountered. The doctors themselves are acceptable, but the administrative team is utterly ridiculous.