Central Surgery

Lowe house medical practice exceeds all expectations

Absolutely incredible medical practice! The doctors are exceptional, and the receptionist always welcomes patients with a warm, friendly smile. My preferred physician, Dr. Borland, is particularly outstanding - they provide comprehensive care and offer the most effective recovery advice. I genuinely feel at ease during my visits, as the entire staff makes me feel truly welcomed and valued. Many thanks to Lowe House :)

Terrible service and unprofessional appointment cancellations

Completely unacceptable service. They've canceled three consecutive appointments without warning, leaving me utterly frustrated. If the rating system allowed it, I'd give them the lowest possible score.

Compassionate care from an exceptional medical professional

I've been a patient at this medical practice for several years, and my experience has been consistently smooth Louise, who assisted me today, is consistently meticulous, courteous, warm, and compassionate - she truly represents the best of this practice The staff here always go above and beyond, and I hope they maintain this exceptional standard of care Kudos to the practice for delivering such high-quality service, and special recognition to Louise for her outstanding commitment to patient support - her extra efforts do not go unnoticed, and I'm certain many other patients feel the same gratitude

Worst medical reception staff ever experienced

The reception staff here are absolutely dreadful. If a lower rating were possible, I'd use it. The stress of finding a new medical practice is the only thing stopping me from switching. Initially, with an excruciating earache, a receptionist casually directed me to a chemist, dismissing my intense pain. I was only seen by a physician after they reluctantly acknowledged my severe ear infection. Today, as a wheelchair user with chronic health conditions, I'm completely immobilized with back pain. Despite explaining my situation thoroughly, I was merely told to come in. I ultimately contacted 111, who confirmed my symptoms required urgent medical intervention and an ambulance. These receptionists desperately need comprehensive training. Bizarrely, I was accused of shouting, which is completely untrue. I was in extreme pain and partially deaf, struggling to communicate, yet the receptionist claimed she didn't hear me mention my wheelchair status, despite my explicitly stating it at the beginning of our conversation. Anyone seeking a new medical practice should absolutely avoid this one. The doctors themselves are fine, but the reception staff are catastrophically incompetent.

Terrible service from unhelpful and dismissive gp

I'd give zero stars if possible. I contacted the medical practice after testing positive for covid, and given my autoimmune condition, I was previously informed I qualified for anti-viral medication. However, the physician on the phone dismissed my concerns and flatly stated they no longer prescribe these treatments, even for individuals with weakened immune systems. The complete absence of compassion and professional care is shocking. General practitioners have clearly declined in their commitment to patient welfare. I am absolutely determined to find a different healthcare provider who actually demonstrates genuine concern for their patients.

Incompetent gp fails to care for sick baby

I reached out to our GP regarding my 15-month-old granddaughter's conjunctivitis. Initially, I was directed to a pharmacist, who then sent me back to the GP, claiming they cannot treat children under 2. After a day of endless messages and phone calls, the GP finally responded saying she didn't need to be seen and required no treatment. Essentially, the doctor dismissed her without even examining her, effectively refusing medical attention. By this point, my granddaughter's eyes were so swollen and infected she looked like she'd been in a fight, with her eyes nearly shut. We subsequently took her to a walk-in centre the following morning, where she was comprehensively examined and prescribed antibiotic eye drops within 30 minutes. Just a few drops began clearing the infection rapidly. I'm astounded that a GP could refuse to see a 15-month-old baby with any medical condition. As a result, I've already switched medical practices due to their appalling service. Moreover, their appointment booking system seems perpetually non-functional, and I'm convinced it's never actually operational at this practice.

Compassionate care despite challenging healthcare landscape

Never encountered any problems with the service. Given the intense work pressures prevalent nowadays, it seems challenging to fully meet everyone's requirements. Contemporary life just isn't straightforward anymore.

Compassionate care at its medical best

The personnel at this medical practice, including the front desk team, nursing staff, and physicians, are welcoming, supportive, and compassionate.

Terrible doctor ignored my serious health concerns

Throughout December and early January, I've been completely unable to eat, and my visit to the doctor was utterly useless. He just stared at me as if I were some alien creature. I'm definitely finding a new healthcare provider.

Exceptional medical care with amazing staff support

The front desk team consistently demonstrates exceptional customer service, offering warm and attentive support. Dr. Z Razzak is an outstanding physician, truly exceptional in every way.

Skilled surgeons and caring staff save the day

Exceptional medical procedure. The personnel consistently demonstrate outstanding support and care 🙂

Terrible service destroying patient care forever

The updated system is completely ridiculous. Why have they stopped allowing direct patient scheduling and forced everyone to use this impersonal method? It's absurd that seniors can no longer easily book appointments by simply calling, which must be incredibly frustrating for older patients.

Compassionate care that truly listens and understands

Every interaction here has been met with genuine warmth, and I consistently feel that my thoughts and concerns are truly valued. The staff demonstrates remarkable understanding and attentiveness towards patients, always listening with sincere compassion.

Worst product ever avoid at all costs

Absolutely repulsive

Frustrating healthcare with poor communication and access

Frequently, I set my phone to block incoming calls before they even ring. Attempting to schedule a telephone consultation means enduring weeks of waiting. Face-to-face appointments are completely unavailable. The reception staff seem pleasant, but they consistently provide inaccurate information. This medical practice has become thoroughly disappointing.

Terrible healthcare experience for my sick child

My general practitioner declined to provide medical consultation for my young daughter.

Terrible service and unprofessional medical staff attitude

they completely abandoned me without any consideration, despite having a scheduled appointment, simply because I updated my prescription address—even though I hadn't actually relocated. The staff was unhelpful and borderline discourteous during our phone interaction, arbitrarily placing me on hold without any explanation. I'm thoroughly frustrated because I was previously assured I could continue receiving care from this physician, but today I was abruptly informed they could offer no assistance. If possible, I would give zero stars as a rating.

Terrible healthcare with zero diagnostic competence

Central service is a misnomer - they should simply be called Central, as they've abandoned any semblance of actual service. They've barely managed to reestablish their out-of-hours on-call doctor provision. How can Dr. Michael possibly diagnose a rash via telephone and claim it's scarlet fever, then prescribe penicillin? Moreover, if it truly were scarlet fever, penicillin wouldn't even be an effective treatment 😉

Compassionate nurse transforms patient's healthcare experience

I want to express my heartfelt gratitude to Rachel Sutton, the nurse who was truly exceptional, compassionate, empathetic, and supportive. She was incredibly helpful in managing my complex physical and mental health challenges. Throughout our interactions, she consistently made me feel comfortable and valued, always going above and beyond to accommodate my needs. Recognizing my severe phone anxiety, she ensured face-to-face consultations whenever possible, and when in-person meetings weren't feasible, she was flexible enough to communicate via text messages. I cannot adequately convey the profound impact she has had on my healthcare journey. I've been a patient at Central Surgery for approximately 18 months and am now transitioning to a new practice due to relocation. The majority of the reception staff are courteous and understanding, particularly regarding my severe anxiety and communication difficulties. They are patient and take the time to listen without pressuring me. While I cannot comment on the GP services, I wholeheartedly recommend Central Surgery primarily because of Rachel's outstanding care.

Excellent physio care from skilled professional

Went to Barry May Physio this past Thursday and had an exceptional experience. The physiotherapist conducted a thorough assessment and developed a comprehensive treatment strategy tailored to my needs. I'm very grateful for the professional care and attention. Much thanks.