Central Surgery

Smooth booking and welcoming staff experience

Convenient reservation platform and welcoming personnel.

Worst healthcare experience ever terrible service

I'm awarding them the lowest possible rating because zero stars isn't an option. Their patient load is so overwhelming that personalized care is completely nonexistent. If you're lucky enough to secure an appointment, you'll be seen by a temporary stand-in crammed into a makeshift workspace, who will simply redirect you to the emergency department. Their permanent doctors are barely present, working abbreviated work weeks that seem more like part-time schedules.

Terrible medical care for vulnerable elderly patient

I am once more compelled to submit a NEGATIVE review about this medical practice. The COMPLETE ABSENCE OF COMPASSION is appalling. My husband suffered a fall and sustained an arm injury, with the hospital explicitly instructing that the dressing MUST be changed DAILY by a district nurse to prevent infection. Initially, when we first visited the surgery, a district nurse came and redressed the wound. Subsequently, we received a call from another district nurse who declared it was 'UNACCEPTABLE' to ANTICIPATE daily home visits and that the wound would NOT be re-bandaged for an ENTIRE WEEK. I find this stance absolutely 'UNACCEPTABLE' and demonstrative of a TOTAL DISREGARD for patient care. My husband is 84 and already in fragile health. Should this LACK OF PROFESSIONAL ATTENTION result in my husband contracting an infection in his wound, I will absolutely pursue legal action against the surgery for their extreme unprofessionalism.

Incompetent healthcare that fails patients every time

The ongoing incompetence here is truly frustrating. It's like the staff are completely uncoordinated, with one hand not knowing what the other is doing. When the doctor advises making an appointment, I follow through, only to have the specialist cancel and claim the doctor will contact me. Instead, I receive letters questioning why I haven't scheduled an appointment! The situation has become utterly ridiculous. There's a specific doctor I now categorically refuse to see, and another who communicates via text messages as if I were a child who needs patronizing guidance. Both physicians have made identical errors, even forgetting to complete sections of my prescription. Regrettably, I'm still compelled to use this medical practice, but I desperately wish I had alternative options.

Exceptional service that made me feel comfortable

Exceptionally courteous and welcoming staff who immediately helped me feel comfortable and relaxed

Exceptional service that truly made my day

Truly exceptional service this time around - every team member exceeded expectations. Much appreciation.

Fantastic local health care with friendly staff

The medical practice has significantly enhanced its offerings recently. Some truly skilled healthcare professionals are now on staff. Their electronic communication platform suits my needs perfectly. The reception and waiting room have been refreshed and organized. The overall atmosphere now feels inviting and comfortable.

Great service and quick appointments every time

I've found this medical practice to be incredibly supportive and consistently reliable. The reception team is always welcoming and accommodating. The physicians are exceptional, and they offer convenient same-day consultations. I've experienced absolutely no issues throughout my time here.

Great healthcare experience with friendly staff

I'm not a frequent medical clinic visitor, but this practice has significantly improved with their recent system upgrade. The ability to secure same-day appointments and the warm, welcoming staff have transformed the typically anxiety-inducing healthcare experience. Special kudos to Carl at the front desk and nurse Iona, who were both exceptional!

Terrible healthcare that failed me completely

Absolutely dreadful service - general practitioners were more competent previously - the reception staff are completely unacceptable - they showed zero compassion and refused to help remove stitches for my terminally ill partner with advanced lung cancer - when I raised concerns about a dismissive, rude receptionist who ignored my inquiries, they actually triggered the alarm and threatened to have me removed after I requested to speak with management - their continued poor performance matches their substandard CQC assessment - the entire staff are arrogant and unprofessional - I now systematically record all interactions - they operate with minimal accountability - I abandoned NHS care some time ago - the appointment booking system is a complete mockery, with online slots only available after 8:00am (an absolute farce of a service)

Speedy service that exceeded my highest expectations

The system exceeded my expectations! Truly remarkable! Upon completing the digital registration, I was contacted via phone in just a quarter-hour and managed to secure same-day scheduling both times! 🤩

Compassionate care from a healthcare hero

Another outstanding visit to central. I want to express my gratitude to Karin Wright Healthcare Assistant for her dedication in thoroughly explaining details and offering valuable advice on enhancing my personal wellness.

Terrible service and painfully slow wait time

Spent nearly an hour waiting in line before being served.

Seamless service with dr kotnani's personal touch

The recent system upgrade has transformed the service into something truly exceptional. Gone are the days of endless phone waiting, replaced by an incredibly user-friendly form submission process. Their response time is impressively quick, with updates provided within 24 hours. The entire experience is a significant improvement over previous methods. Dr Kotnani continues to demonstrate why they are such a compassionate and skilled healthcare professional, maintaining their consistently high standard of care.

Terrible service left vulnerable patient feeling helpless

As an elderly 86-year-old patient, I found the entire experience deeply frustrating. My MacMillan nurse suggested I contact the doctor's receptionist, but the staff member was unnecessarily harsh and dismissive. Despite my health challenges, I attempted to schedule appointments as recommended, yet was met with complete indifference. The receptionist's attitude towards a vulnerable, unwell senior was completely unacceptable. I was unable to complete the online form and felt utterly distressed by the lack of compassion. There was absolutely no justification for treating a sick, older individual with such disrespect.

Reliable care at central surgery through the years

Despite an initial scheduling hiccup caused by staff illness, the clinic promptly rescheduled my appointment for the following business day at a time that worked well for me. The check-in process was seamless, and I was seen precisely as scheduled. The doctor was both personable and professional. Having been a long-standing patient at Central Surgery for more than three decades, I've noticed several positive enhancements to their services in recent months.

Convenient and quick healthcare at my fingertips

Booking appointments via the app has significantly streamlined the process, and the general practitioners consistently reach out within 24 hours. The overall service quality is outstanding.

Terrible healthcare experience at local clinic

A truly subpar medical practice that stands out as the worst healthcare provider in the entire area

Exceptional healthcare at central surgery for years

After relocating to Rugby around 16 years back, I enrolled with Central surgery and have consistently remained with the same physician. She is incredibly supportive, always taking time to thoroughly explain everything and maintaining a consistently warm demeanor. Additionally, the reception staff are equally friendly and accommodating. I want to express my sincere gratitude to everyone at the practice------ Frances Elias

Fast service and compassionate care at clinic

Incredibly prompt reply to my initial query. Secured a consultation in just 4 hours. Impressive new check-in procedure at the medical office. The physician was wonderfully comforting and helped me feel completely relaxed.