Central Surgery

Seamless booking saves the day at central surgery

Central Surgery has truly stepped up their game. Their digital booking platform was incredibly user-friendly, and I managed to secure a physician consultation at 11am on the very same day. I sincerely hope they maintain this excellent level of service.

Fantastic medical care with smooth booking system

The recently implemented scheduling platform is outstanding. The physicians and personnel are incredibly compassionate, and the medical treatment I experience is of high quality.

Convenient medical center with ample parking options

Hectic medical center situated in a prime spot, conveniently adjacent to Asda's parking lot (complimentary 2-hour parking). Several doctors available with diverse medical expertise. Unfortunately, the on-site pharmacy is no longer operational, but alternative pharmacies are within easy reach (Asda and Knights on Sheep Street).

Disappointing healthcare with unhelpful staff and poor service

The quality of service continues to decline. The reception area is staffed with unhelpful personnel, and every single task - whether scheduling appointments, requesting prescription refills, or ensuring medication accuracy - must now be handled through digital channels. If you attempt to address anything in person, the front desk staff will simply dismiss you! Moreover, the previous physician I consulted displayed a complete lack of concern regarding my health concerns, despite my family history of cancer and my desire to undergo a thorough examination due to experiencing comparable symptoms.

Compassionate care makes difficult times easier

The recently introduced digital scheduling platform proved exceptionally helpful during my husband's critical health situation last autumn. Every medical professional who visited him at home, with Dr Rayment being particularly noteworthy, demonstrated remarkable compassion and support for both my husband and our entire family. Just recently, I had a highly positive encounter with Dr Kotnani while receiving a foot injection. Throughout my experiences, I have consistently found the healthcare team to be attentive and professional, though securing appointments could occasionally be challenging. This new booking method represents a significant enhancement to the practice's service.

Amazing healthcare team with compassionate doctors

A fantastic medical practice boasting some truly remarkable physicians. No request is ever too demanding. Doctors Armstrong, Black, Kotnani, and Rayment are particularly noteworthy, providing stellar guidance and medical assessments. They are incredibly meticulous in ensuring patients receive the most comprehensive advice and appropriate referrals. The NHS App is a brilliant feature, allowing me to seek quick consultation without the need to physically visit the surgery, which is incredibly convenient.

Speedy service with professional and friendly staff

Exceptional customer experience from start to finish. I submitted my appointment request early morning, and received a prompt callback within an hour. By 11am, I was seen by Nathan, who demonstrated outstanding professionalism - he was personable, supportive, and meticulous in his approach. The facility also looks impressive with recent improvements and renovations.

Excellent medical care with responsive patient support

Noticeable advancements have been made by this surgical practice in recent months. The personnel are supportive, and my physician appears genuinely concerned - which is excellent. Initially, scheduling an appointment was quite challenging early in the year. However, this seemed to reflect a broader national issue related to workforce and systemic constraints following the pandemic. I'm satisfied with their overall performance during the past two quarters.

Compassionate doctor helps patient with expert care

During my medical appointment, I had the opportunity to consult with Dr. Black, and I must emphasize how incredibly supportive and beneficial his guidance was.

Seamless booking and excellent doctor experience

Fantastic customer experience with their streamlined online booking system, which is a significant improvement over past methods. No more tedious phone wait times. I consulted with Dr. Raguram, who wasn't part of the original Saw team, but still provided excellent care.

Quick and efficient nhs app healthcare service

The past couple of times I sought medical assistance, I booked an appointment through the NHS app. Each instance resulted in a prompt phone consultation within half an hour, followed by an in-person doctor's visit shortly after. On both occasions, the physicians were incredibly supportive and personable.

Compassionate nurse provides helpful health insights

Recently visited for my flu shot, but the nurse couldn't provide the vaccination because of my age restrictions. However, I did receive a blood pressure check and gained some valuable health insights. The nurse was incredibly helpful and informative - truly a delightful professional. My sincere appreciation goes out to her!

Efficient medical care with speedy online booking

Prompt and courteous staff, with a convenient digital scheduling platform. Received a swift callback from the medical center in just a quarter of an hour.

Terrible customer service at local medical practice

Can I schedule a consultation? No, you must book it via our online system! I'm standing right here in the medical office, requesting an appointment in person. No, we won't assist you. Absolutely absurd

Smooth booking experience with friendly medical team

Competent employees and an excellent recently implemented digital reservation platform.

Frustrating healthcare system with glimmers of hope

I was prompted about my overdue cervical screening and have been struggling to schedule an appointment. Multiple attempts have ended with me being disconnected or running out of time during my lunch break. Just now, I was 22nd in the waiting queue. While the healthcare professionals themselves are competent, accessing their services feels incredibly challenging. Update (Oct 23): The vaccination team delivered exceptional service. They responded to my email within 10 minutes, were incredibly accommodating when I wanted to consolidate two vaccination visits, and offered thorough, detailed guidance about my upcoming appointment.

Disappointing service at local medical practice

The general practitioner's quality has seriously deteriorated

Fantastic online system with super helpful staff

A significant upgrade to the scheduling process. The system is now digital. The front desk staff have been incredibly supportive, upbeat, and welcoming. Much appreciation.

Challenging access but great online patient communication

Granted, scheduling consultations has been challenging, but their transition to a digital messaging system for patient communication is commendable. This update was well past due, and I genuinely believe it represents a significant enhancement to their operational approach. Every staff member remains courteous and supportive, though I must note that interpersonal interactions were never problematic to begin with.

Great service and modern upgrades at surgery

Remarkable enhancement! The scheduling platform allows patients to see a physician within 60 minutes. This could potentially mark a significant transformation for the surgical center. Several exceptional medical professionals and support staff have previously been hindered by external challenges. Additionally, the facility now features updated display screens in waiting zones and automated entry doors at the inclined access point. 😊