Central Surgery

Worst customer service ever avoid at all costs

Regardless of when you call, you'll waste two hours waiting on hold, only to discover that no appointments are available.

Terrible service and frustrating wait times

Utterly appalling!! 2 of the front desk staff display zero compassion or understanding. I'd describe them as heartless 🤬 And the phone wait times are endless!! I've been stuck in the same spot in the queue for 15 minutes! What on earth could they possibly be discussing for a quarter of an hour!???? I've also been waiting 9 full working days for a doctor to fill out a simple 10-question form confirming I have no pre-existing conditions, just so I can seek private treatment for a severe allergy I've been dealing with since February!!!! It's completely unacceptable!! No surprise they've been placed under Special Measures. I'm seriously considering finding alternative healthcare, as literally any other provider would be an improvement over this disaster 🤬

Quick smooth vasectomy with minimal fuss

I underwent a vasectomy at this clinic during the pandemic-stricken year of 2020, and the service was truly outstanding. The staff ensured I was thoroughly informed about every aspect of the procedure, and the operation itself was remarkably swift. When I say swift, I mean Dr Sriram completed the surgical intervention in less time than it took me to obtain a beverage at the Asda cafe afterwards (refer to my previous review). Though I'm not typically one for wagers, I would have confidently bet that securing a simple cup of tea in a virtually deserted cafe would be quicker than undergoing permanent sterilization. Upon reflection, I believe this scenario perfectly illustrates the potential efficiency improvements that can be achieved when compensation is tied to task completion rather than hourly rates.

Terrible service and endless waiting at central surgery

As a newcomer to Rugby, I chose Central Surgery as my first GP practice, but quickly realized my mistake. The warning signs were evident from the beginning - I completed two online forms with no acknowledgment, sent an email that went unanswered, and was then required to submit a paper form. I was informed it could take up to two weeks to process my registration. Attempting to book a GP appointment became a frustrating ordeal, with phone wait times averaging around an hour, and on one occasion, I endured a staggering 2.5-hour wait. Ultimately, I switched surgeries when I moved. Based on my experience, this practice desperately needs a comprehensive overhaul. 😯🤔😠

Worst medical service ever experienced by a patient

Their service is absolutely appalling. I was instructed to either arrive at 8am for an appointment or call at 8:30, so I phoned this morning at the designated time and found myself in a queue of around 40 people. When my turn finally came, they abruptly hung up on me. I called back and was stuck in another queue of 30 people for an hour and a half. By the time I reached someone, I was told, "Sorry, we don't do pre-bookings, you'll have to call at 8:30." I explained that I had called at the specified time and was hung up on, but they still insisted "no" and dismissed me. This medical practice is completely ridiculous and unprofessional.

Frustrating wait for help during cancer recovery

Spent over an hour on the phone, only to be told to call back tomorrow with no resolution. Informed the receptionist about my ongoing cancer recovery and asked for immediate assistance, but was still instructed to ring back the next day.

Terrible service from rude and unprofessional staff

This establishment merits absolute rock-bottom rating. The front desk staff should be immediately terminated, displaying zero empathy whatsoever. Our tax dollars are scandalously supporting this utterly terrible employee. I urgently request the surgical department head contact me to process a comprehensive formal grievance.