Central Surgery

Terrible surgery with frustrating and unreliable service

Previously, this surgery was excellent. In-person doctor consultations were standard, and appointment wait times were acceptable. Currently, I'm frequently facing a three-week delay for telephone consultations with my regular physician. Multiple text reminders are sent, often followed by a day-of message changing the appointment time. The service has become unreliable and inconsistent. Update: Downgrading to 1* as the service has deteriorated even further. The administrative staff are incredibly unhelpful, unable to provide requested information and seemingly ignorant of basic queries. They demand in-person proof of address verification while being unable to comprehend that our mailbox is consistently targeted by local drug addicts. Due to their administrative errors, I was removed from the NHS list when they sent documents to the wrong address, forcing me to pursue a private ADHD diagnosis at significant personal expense. Now that I've completed this process and obtained a professional psychological assessment, they are inexplicably refusing to acknowledge the letter. The situation is utterly infuriating and unacceptable. My doctor remains the sole bright spot in this otherwise dysfunctional practice. The administrative team needs significant improvement. Their incompetence directly impacts patient healthcare, which is unforgivable.

Exceptional nurse provides compassionate and thorough care

I visit the central surgery multiple times weekly to consult with Nurse Neda. She consistently demonstrates professionalism and warmth, carefully walking me through each new dressing and explaining how it will support my healing process. My sincere appreciation goes to Neda. She truly represents the best of her team and the National Health Service.

Exceptional healthcare with a personal touch

Central Surgery continues to deliver exceptional service that never disappoints. Their team remains consistently professional, approachable, and quick to respond. Whenever I submit an online request, they seem to process it almost instantaneously. Dr Sat stands out as especially remarkable. Her demeanor is warm, courteous, and reassuring, making each interaction a genuine pleasure. While many criticize the National Health Service, I can honestly say that after three years of frequent interactions with Central Surgery, I have absolutely no grounds for complaint.

Amazing healthcare with exceptional team and service

I wholeheartedly endorse this service for its remarkable consistency and exceptional team performance spanning four decades!! Each of our interactions has been characterized by top-tier experiences with staff who are incredibly supportive, competent, compassionate, knowledgeable, warm, and lightning-fast. Without fail. Gratitude abounds. On Tuesday, I submitted an online appointment request at 1005 and received a triage text by 1105, with a follow-up text scheduling a face-to-face consultation for Wednesday morning just 3 hours later - total process completed in under 24 hours! A special accolade goes to Hannah at the front desk and to Dr. Byramji. Thank you and continue delivering such outstanding service. x

Compassionate care that truly makes a difference

I'm thoroughly impressed with Central Surgery, particularly after my recent interaction with the incredibly supportive Dr Byramji. I scheduled a routine appointment for 09:20 and was pleasantly surprised to receive a callback by 10:30 on the same day. Throughout our conversation, I felt completely at ease—the staff took ample time to hear my concerns, providing compassionate care and demonstrating a genuine commitment to understanding and addressing my medical needs. Their proactive approach and dedication to patient care truly stand out. I cannot thank them enough and would wholeheartedly recommend their services to anyone seeking attentive healthcare.

Compassionate doctor makes smear test surprisingly comfortable

I recently had my inaugural cervical screening with Dr. Neda, and I cannot recommend her highly enough. She was absolutely fantastic - incredibly soothing, focused yet compassionate, which is precisely what someone needs during their first such procedure or if they're feeling anxious. She expertly put me at ease, thoroughly explaining each step of the process and even ensuring my vaccination records were current! Truly, she is an outstanding professional and a tremendous credit to her medical practice. Additionally, while I didn't catch her name, the receptionist who scheduled my Friday appointment was equally delightful and welcoming.

Shocking medical incompetence at local gp practice

I am absolutely astounded after my second disastrous encounter with the GPs at this medical practice. Initially, I brought my son in for a sore heel, and they dismissively claimed he wasn't active enough, even suggesting I apply black nail varnish to remove a wart. A private consultation later revealed he actually had a legitimate condition requiring physiotherapy and rest! Hoping for better treatment, I returned with my daughter, who was covered in spots and running a fever. Instead of immediate care, I was first redirected to a pharmacist who couldn't diagnose the issue. I then had to go online and request another appointment to see a GP. When I finally saw the doctor, she ludicrously suggested the spots were from a flea infestation and told me to Google treatment methods. ARE YOU SERIOUS? A private GP quickly confirmed it was simply a viral infection that would resolve in days. I am utterly bewildered that these medical professionals maintain their licenses. The potential emotional and financial stress of unnecessarily fumigating my home is unacceptable. This practice is dangerously incompetent and should be completely shut down. My disappointment cannot be overstated.

Exceptional healthcare with compassionate and efficient team

Central Surgery is an absolute gem of a medical practice. Every single staff member, from the front desk to the nursing team and physicians, consistently demonstrates warmth, professionalism, and exceptional responsiveness. Whenever I submit a request, it's addressed promptly and thoroughly. I feel incredibly fortunate to have access to such a dependable healthcare provider. My sincere appreciation goes out to the entire team for their outstanding dedication and care.

Frustrating healthcare system fails patient needs

How absurd is it to deny a consultation and redirect the patient to a pharmacy when they've already tried over-the-counter medication? The patient is left to endure another week of discomfort before coming back with the identical complaint. Why does a straightforward treatment have to drag on for a month or potentially never materialize? This approach is precisely why chronic conditions persist. People are exhausted from repeatedly battling the same unresolved health concerns. If a pharmacist can comprehend the root of a medical problem, what purpose does a general practitioner serve? Completely pointless.

Frustrating phone call with unhelpful representative

I'm deeply frustrated with the service I encountered while trying to schedule an appointment via telephone today at 2:04 pm on June 10th. After enduring an almost 20-minute wait in the call queue, I was connected with a representative who, although polite, appeared visibly rushed. This created an interaction that felt both hurried and lacking in professionalism. I was genuinely surprised and let down when the representative suggested I book my appointment online rather than helping me complete the scheduling during our call. Considering the substantial time I had already invested waiting, I fully anticipated resolving my appointment booking during that conversation. This experience has made me feel undervalued as a patient, particularly in light of the existing reviews about your medical practice. I firmly believe that personal communication, especially telephone interactions, should be managed with greater thoughtfulness and attentiveness. I hope you will carefully review this incident and implement corrective actions to prevent similar situations in the future. My expectation is that upcoming interactions will demonstrate the level of quality and compassionate care patients rightfully anticipate.

Terrible service drove me away from this practice

I visited the practice today to complete my registration, but was met with discourteous front desk staff who were more engaged in conversation with each other than attending to my needs. Their demeanor was also overly commanding and dismissive. As a result of this unsatisfactory experience, I have decided to seek registration with an alternative general practitioner.

Compassionate care that truly makes a difference

I've been a patient at this medical practice for slightly more than twelve months, and they have truly impressed me. Several of the physicians demonstrate exceptional dedication, making sure to thoroughly address and explore every aspect of a patient's health concerns. This level of comprehensive care stands in stark contrast to other medical practices I've previously experienced.

Friendly staff and convenient location make this surgery great

This medical practice offers a great setup with an in-house Paydens pharmacy, making prescriptions super convenient. The parking area is spacious and easily accessible. What really stands out is the receptionist, who has a lovely US/Canadian accent and consistently provides warm, efficient service with a positive attitude. The location is excellent for public transit, with bus stops immediately adjacent to the parking lot. The doctors are prompt and proactive, quickly handling repeat prescriptions and reaching out promptly if any medical review is needed. I'm thoroughly satisfied I made the switch from my previous GP practice.

Exceptional customer care that truly stands out

The staff here provide a welcoming and remarkably streamlined experience. The front desk personnel consistently demonstrate courtesy and support, maintaining their composure even during high-stress periods.

Terrible service leaving patient in unbearable pain

I am experiencing intense discomfort following my colorectal radiation treatment. Central Surgery offered me nothing more than a distant telephone consultation, scheduled two weeks from now. The receptionist appears to have minimal English language skills, struggles with basic computer operations, and seems unfamiliar with the medical staff's names. Even more concerning, this untrained individual is inexplicably tasked with patient triage. My only viable option is to seek emergency department care. The single-star rating is overly generous. I cannot possibly recommend this facility. The NHS assessment of "In need of improvement" is a remarkable understatement of their inadequacies.

Frustrating healthcare with endless waiting and no solutions

I've been registered at this medical practice for more than a decade, yet I still lack a consistent primary care physician. Consultations remain exclusively via phone (even for dermatological concerns - which is quite absurd), and scheduling typically involves a waiting period of 4-6 weeks. Invariably, by the time an appointment becomes available, my symptoms have either resolved or I've been forced to seek emergency treatment at the hospital. As a result, I'm seriously contemplating switching to a different healthcare provider.

Exceptional healthcare with compassionate and knowledgeable staff

The reception team is consistently courteous and eager to assist, and the doctors are equally impressive - compassionate and always available. This medical practice is truly exceptional. During the pandemic, their staff went above and beyond, demonstrating remarkable dedication. As someone managing a rare medical condition, I've experienced a transformative difference here. Unlike previous experiences where doctors seemed disinterested, my current physician proactively researched my specific disease, showing genuine commitment to understanding my health needs. This approach has given me immense confidence in their care. I'm absolutely thrilled I discovered this practice and cannot identify a single shortcoming. The level of professionalism and empathy is unparalleled. In fact, my satisfaction is so complete that if a 10-star rating were possible, I would enthusiastically award it! My previous medical experiences pale in comparison, and I'm incredibly grateful to have found such an outstanding healthcare provider. 💓

Friendly nurse made my injection experience pleasant

Despite my usual discomfort with medical injections, the nurse Neda made the experience much more pleasant. Central Surgery provided excellent care and service today.

Terrible healthcare experience at this local clinic

Undoubtedly the most subpar medical practice in the area. Securing a consultation seems to be an endless challenge. The staff appears indifferent to patient concerns, requiring multiple follow-up visits for unresolved health issues. There's a high likelihood of encountering dismissive and aggressive attitudes from the healthcare personnel.

Frustrating healthcare experience with parking nightmare

Attempting to pick up my medication turned into a frustrating ordeal. The traffic congestion leading to the medical practice and pharmacy was completely gridlocked, making access nearly impossible. Upon finally finding a spot in the overcrowded car park, I discovered vehicles haphazardly parked everywhere - blocking other cars, occupying multiple spaces, and people just sitting idle in their vehicles. As if this wasn't aggravating enough, getting an actual appointment is a perpetual challenge - they're consistently booked weeks ahead, and their standard response is to redirect patients to the walk-in centre instead.