Central Surgery

Exceptional care from incredible medical team

I want to express my heartfelt gratitude to the incredible receptionists, staff members, and doctors who are truly exceptional in every way. You are all simply outstanding and have made my experience remarkable.

Compassionate care that goes above and beyond

I'm truly appreciative of my choice to be a patient at Central Surgery. The entire team consistently demonstrates exceptional warmth and a genuine commitment to providing assistance whenever possible. Recently, I've been experiencing significant challenges with a back injury and was facing considerable pressure from my workplace. Every single staff member, whether medical professionals or administrative support, has gone above and beyond to support me during this challenging period. Moreover, the practice's COVID vaccination rollout was executed with remarkable precision and effectiveness. I'm fortunate to have both this medical practice and the Health Centre located conveniently in my local area.

Wonderful staff make every visit a pleasure

The staff at the front desk consistently demonstrate exceptional warmth and are always eager to assist me with a welcoming demeanor.

Horrible service and toxic attitude at this place

Simply browse through the comments, and you'll understand... utterly disrespectful, with potential extremists on staff. The reception personnel are entirely delusional, conceited, and unprofessional—their level of prejudice is so extreme, one could argue they're acting criminally. (Their mistreatment of elderly individuals is particularly appalling) Because of the dreadful women at the front desk (those domineering, condescending individuals welcoming people at the entrance and the two on the first floor)... the entire organization suffers from the toxic reputation created by these "unprofessional aunties"!

Compassionate doctor who truly listens and cares

I visited Dr. Bavalia for a consultation, and she was absolutely fantastic. Her demeanor was so warm and soothing, and she genuinely paid attention to my concerns. She created a comfortable environment where I felt completely relaxed. Her professional guidance was spot-on, and I left the appointment feeling much more positive and reassured. Truly grateful for her exceptional care! :)

Compassionate care from amazing medical team

I'm truly impressed with the medical professionals at this practice. It's clear that every team member gives their utmost effort, and I recognize that the administrative staff face just as much pressure and challenge as the patients do during their visits.

Exceptional care from an amazing medical team

We're truly delighted with this medical practice. Each staff member is familiar to us on a personal level. They consistently provide top-tier, exceptional care to every single patient. We'd specifically like to highlight some of the outstanding team members: Mackey, Jackie, Mandy, Georgia, and Luisa. A sincere thank you to these wonderful professionals for their incredible support and attention.

Disappointing medical care with questionable ethics

It's deeply concerning how a medical practice claiming to be 'compassionate and competent' can disregard fundamental healthcare protocols, unless financial gain is the primary motivation. Perhaps it's time to prioritize patient welfare over monetary incentives. While it's clear this is a business driven by profit, the practice might benefit from revisiting its core mission of providing quality care and support, rather than offering services solely to generate additional revenue.

Terrible hospital care puts patient at serious risk

Dropped off my brother-in-law at Kingston hospital while he was suffering from severe swelling, and they gave him just a brief ten-minute consultation. The female physician was incredibly disrespectful, blaming him for the short appointment by claiming he was responsible due to his extended wait time. I am planning to escalate this matter to higher administrative levels. The underlying condition of edema could potentially indicate critical heart complications!!

Compassionate care saves the day at claremont medical

For decades, I remained loyal to my longtime physician, but ultimately had to switch primary care providers due to feeling depersonalized and undervalued. Approximately half a year ago, I consulted my previous doctor regarding a medical issue, during which he stood with crossed arms, seemingly disinterested, and promised a specialist referral that never materialized. Consequently, I continue to struggle with the same health concern. In stark contrast, my new GP at Claremont medical centre promptly arranged a specialist consultation, and my treatment commenced within just seven days. At my former practice, Central Surgery, doctors seemed more inclined to prescribe potent painkillers via telephone consultations, and the reception staff consistently displayed discourteous behavior. I am genuinely relieved to have transitioned to a more patient-centered medical practice.

Great medical care with compassionate professionals

Absolutely delightful medical practice. The front desk staff are consistently friendly and accommodating, while the physicians demonstrate genuine compassion and attentiveness to patients' concerns and medical requirements!

Great product that exceeded my expectations

Quite excellent

Smooth sailing at this helpful location

Welcoming employees, clear signage throughout. Simple to find your way around or seek guidance if needed.

Unreliable medical practice with long wait times

Getting an appointment here is a nightmare, with wait times stretching 4-6 weeks. Luckily, I'm young and healthy. I submitted an online request for a repeat prescription, adhering to their 48-hour rule. Invariably, 48 hours pass without completion, typically accompanied by an accusatory comment implying it's my fault. My demanding work schedule means I'm frequently unable to collect prescriptions for 7-10 days, falling on workdays. This delay is critical when dependent on asthma inhalers, highlighting their lack of reliability. Desperate, I even purchased additional inhalers in Italy to avoid running out. The facility boasts a modern, technologically advanced environment, which I perceive as a superficial facade masking subpar medical service. The staff presents a mixed experience. Some receptionists are delightful, while others are intrusive and presumptuous, acting like unqualified doctors eager to extract your entire medical history. They demand personal details in a public setting, within earshot of other patients. I'm grateful my medical history isn't embarrassing. I'll remain with this practice for another six months until I relocate, hoping to find a more competent medical center. If they were adequately staffed relative to patient volume, this could potentially be a decent surgery.

Smooth and painless medical experience

Excellent procedure. Incredibly swift and competent.

Compassionate care through decades of medical support

Throughout my 35-year relationship with Central Surgery, I seldom needed their medical assistance until reaching 70, when my health began to decline. Their overall service has consistently been top-notch, with the sole exception of scheduling appointments with a specific physician. Every staff member appears genuinely invested in patient well-being, and I deeply appreciate the compassion and support they've extended to me during recent years. My sincere appreciation to them.

Terrible surgical experience that left me traumatized

Absolutely the most terrible surgical experience I've ever encountered. Steer clear of this facility at all costs, or you'll deeply rue your decision.

Longtime patient shares candid insights about central surgery

Having been a long-standing patient of central surgery, I've witnessed their evolution from a modest clinic on Ewell road to their current status. Securing an appointment within your desired timeframe is incredibly challenging, either on the same day or within the same week. It would be beneficial to see an expansion of their medical staff, which could potentially alleviate the pressure on existing doctors and shorten appointment wait times. Aside from these scheduling constraints, it remains an excellent medical practice.

Frustrating wait times and missed phone appointments

Getting a doctor's appointment can be challenging, with limited availability in the coming weeks, though they do provide some telehealth consultations. Regrettably, they failed to initiate the scheduled phone appointment as planned, and I've now been waiting on hold for half an hour just to reach the front desk.