Central Surgery

Modern health centre with helpful pharmacy staff

Excellent facility housing multiple medical practices along with dental and physiotherapy services. The pharmacy section is outstanding, with exceptionally helpful and professional staff members providing dispensing services. Everything operates to a very high standard of professionalism throughout.

Staff were dismissive and unhelpful throughout

Extremely disappointing experience. The staff came across as impolite and unhelpful. Their manner was curt and dismissive throughout. Scheduling an appointment in advance for routine matters proved to be very difficult. Better customer service training would be beneficial for the team.

Reliable wound care and timely medication support

Following a serious injury, I have received outstanding care from this practice regarding wound management and ensuring my medications were consistently delivered on schedule. The clinical team has been exceptional throughout my treatment.

Reception staff attitude was consistently unhelpful

I recently switched to this practice about a month ago and have found the experience disappointing overall. There have been issues with medication quantities not being correct, and I've had several uncomfortable interactions with reception staff over the phone when requesting basic information to locate another facility. When asking for a postcode, I felt the response was unhelpful and dismissive rather than supportive. It's concerning that reception staff don't seem to prioritise assisting patients with their queries. During my one in-person visit, I was treated very kindly by a receptionist, which was a positive experience, but unfortunately the other interactions have been quite negative. Due to these concerns, I'm planning to register elsewhere.

Prescription delays caused unnecessary stress

Ordered medications online and by phone, but they were not received, so I had to call back. I was told it would take about a week. I have ongoing health conditions and have experienced serious health events. This is not a pleasant place to receive care. There is one clinician I find helpful, though they are frequently busy.

Reception staff were dismissive and unhelpful

The reception staff's manner was disappointing. They came across as dismissive and unhelpful. Based on feedback from other patients, it appears this is a recurring issue at this practice, and I'm not alone in struggling to secure GP appointments and obtain regular medication refills. This situation has become frustrating enough that I'm considering escalating my concerns formally, and I would encourage others who have had similar experiences to do the same. This is regrettable.

Receptionist wouldn't ask why I needed help

I have been attempting to secure an appointment for several weeks due to significant abdominal discomfort. The reception staff have been unhelpful and dismissive, and at no point did anyone inquire about the nature of my concerns. As a result, I have decided to transfer my care to another practice.

Poor service with no proactive approach

Extremely disappointing and lacking in initiative. Would rate much lower if the system allowed it.

Caring approach helped me feel better

Good service..great clinical staff...very caring im in a good place now because of the team at this surgery..good work..thank you.

Caring doctors who really listen

I have consistently received excellent care at this practice. The medical professionals here are genuinely kind and always ensure my wellbeing is properly looked after.

Receptionist mix-up led to clinic discharge

I recently had contact with the surgery regarding an appointment matter. There was some confusion with a member of the reception team about whether I had attended an appointment, despite having attended and the attendance being documented at the surgery. This misunderstanding led to my discharge from another clinic. After struggling to get the issue resolved through initial channels, I requested to speak with a supervisor, who was more helpful and took a more proactive approach to addressing my concerns. I am hopeful that the supervisor will follow through on their commitment to resolve this matter and provide a better outcome than the initial response I received.

Impossible to book an appointment here

I would rate this practice much lower if possible. Obtaining an appointment proved extremely difficult, with a wait of one hour and thirty minutes from the morning opening time, and the telephone lines were consistently busy throughout. The overall experience was quite disorganised.

Impossible to book appointments here

The phone lines are extremely difficult to access, and even when you manage to get through, there are rarely any available appointments. Being told to call back at 8 in the morning feels futile when you know you won't be able to reach anyone.

Waiting list uncertainty left without clear answers

My wife has been waiting for a joint injection procedure since March. She called several weeks ago to check on her position on the waiting list. When she rang again to ask about the likely waiting time, she was informed that the clinic hadn't run last month and there was uncertainty about whether it would take place this month, so no clear timeframe could be given. She is struggling significantly with her discomfort and has attempted various self-management approaches without relief. It seems puzzling that other practices appear to be able to offer this procedure more promptly.

Long phone queue but got seen quickly

I experienced a lengthy wait when trying to reach the reception team, and discovered that all available slots with the doctors had been taken. Fortunately, I was able to secure an appointment with a nurse practitioner instead.

Urgent appointments taking far too long

My partner has been attempting to secure a prompt appointment for an acute physical issue. It has been quite frustrating. An urgent slot available in several weeks seems excessive, in my view. He has explored alternative treatments and self-care approaches. I feel this practice falls short of expectations.

Can't get through on the phones

This practice is frustrating to deal with. The telephone lines are consistently unavailable, making it nearly impossible to reach anyone. I spent considerable time attempting to contact them without success. It's fortunate that my situation wasn't urgent, as I would have been in serious difficulty otherwise.

Easier booking and genuinely helpful staff

It has become much more straightforward to book an appointment at this practice. The team members are genuinely friendly and provide excellent support.

Receptionist was unhelpful and dismissive

The reception staff came across as unhelpful and somewhat dismissive, and the automated prescription ordering system proved to be ineffective and difficult to use.

Impossible phone booking system at eight o'clock

This practice offers an extremely frustrating appointment booking experience. There are no online appointment options available. The only realistic way to secure an appointment is to call at exactly 8am and hope you manage to get through. Even when you do connect, you're met with an extended recorded message followed by a lengthy queue with numerous other callers ahead of you. This creates a bottleneck since everyone attempts to call at 8am due to the lack of alternatives. Calling even a minute after 8am results in an engaged tone for an extended period. If you try calling later in the day, you may reach someone, but they will simply advise you to call back at 8am the following morning. When you do successfully get through, appointments are only available for the same day, with no option to book in advance. There is no online booking system whatsoever, which feels outdated for the current era. If you are considering changing your healthcare provider, this practice would not be a recommended choice.