Central Surgery

Online booking works but phone lines constantly busy

The online appointment system used to be straightforward, but now it's difficult to reach the practice by telephone and the booking system appears frequently unavailable. This feels like a significant letdown for patients in the local area.

Impossible to book appointments at this practice

The appointment system is extremely frustrating. I considered leaving the practice previously after experiencing a significant diagnostic concern, but I remained hopeful that access to care would improve. Unfortunately, I now find myself unable to secure appointments when needed.

Can't get through on the phone

Frustrating experience trying to reach the practice, as the phone line appears to be consistently unavailable.

Phone lines constantly engaged and unreachable

Struggling with accessibility - The phone lines are consistently busy and difficult to reach. The online appointment request service also presents challenges in terms of responsiveness. The surgery would benefit from additional staffing resources and expanded communication channels, as patients currently experience significant difficulty in making contact with the practice.

Impossible to reach this surgery by phone

This practice has proven to be quite frustrating to deal with. It is extremely difficult to make contact with them through any method. The online system appears to be unavailable and the telephone lines are similarly inaccessible. Attempting to schedule an appointment requires numerous attempts before reaching any form of response system.

Phone lines constantly busy and unresponsive

This practice has been extremely difficult to access. I have made numerous attempts to contact them by phone, only to be told the line is busy. When I visited in person to try to arrange an appointment, the phone did not ring as expected. The receptionist mentioned a telephone appointment was available, but I am still waiting for that call to come through. I am very dissatisfied with my experience.

Hard to reach and poor reception attitude

Extremely difficult to get through to the practice. The receptionist lacked the necessary communication abilities and professional demeanor expected for a role of this nature, particularly one that impacts patient wellbeing. Very disappointing experience with the surgery overall.

Struggling to get through on the phone line

I have been unable to secure an appointment for more than two weeks due to the phone lines consistently being engaged. I have spent considerable time each morning attempting to get through without success. I am considering changing to a different practice.

Rude reception staff and poor management here

I would strongly recommend avoiding this practice. The management approach left me feeling dismissed regarding my health concerns. The reception staff were unhelpful and dismissive during phone interactions. Calls were not returned in a timely manner. The overall management of the practice was disappointing. There are currently concerns being investigated regarding access to patient records at this surgery.

Impossible to reach by phone for appointments

I attempted to contact the practice multiple times throughout the day without success. When I finally reached someone, I was informed that appointments are only allocated during morning hours. This has been frustrating as I have been trying to get through for several days now. I am also unable to discuss my medication needs with anyone at the practice. I am dissatisfied with this situation.

Can't reach the practice by phone or online

The telephone line appears to be unavailable, the online messaging system is not functioning, yet the practice claims to be operational. It is unclear how patients are supposed to make contact. If I were employed by this organisation, I would find the situation rather concerning.

Receptionist asks what's urgent, not your life story

Have never experienced issues with this practice. Those leaving negative feedback likely became frustrated with wait times and decided to post online rather than persist. The reception team prioritises call urgency rather than detailed medical discussions, which is understandable given their role. Society seems to contain many self-centred individuals who expect everything to revolve around them. Whatever happened to basic kindness and consideration for others? Well done to the practice for maintaining standards despite losing patients who may not have been the right fit. Hopefully things continue positively moving forward.

Online booking system works really well

I have been a patient at this practice for a decade and have consistently found them to be excellent. My healthcare requirements have always been addressed in a thorough and timely manner. I am aware that some feedback mentions difficulties with the appointment booking process by phone. However, I have always opted for the online booking method and have experienced no problems with this approach.

Hard to book appointments without early calls

I have been a patient at this practice for many decades, however I have found it increasingly difficult to secure appointments unless I contact them at opening time. It appears the practice may be managing more patients than their current capacity allows. The online appointment system is frequently unavailable, which adds to the frustration. I would caution others considering registering here, as I am actively seeking alternative care elsewhere. I am very dissatisfied with the level of service provided.

Impossible to book appointments when needed

The practice feels poorly organised. It is consistently difficult to obtain an appointment, with various reasons given such as unavailability or advance booking restrictions. I find it frustrating that staff appear to have flexibility with their schedules while patients like myself cannot simply leave work when needed. I am disappointed with the service and feel the practice does not warrant the funding it receives. I am considering making a formal complaint to the relevant regulatory body.

Helpful staff who always sort things out

The practice has consistently provided helpful support and I have not experienced any problems.

Phone lines constantly busy and won't queue

Unable to reach the practice by telephone. There is no queuing system in place, so calls simply fail to connect when the lines are occupied. I find this approach quite frustrating. Would rate lower if the option were available.

Phone lines impossible to get through on

Would give a negative rating if possible. Extremely challenging to reach by telephone and the practice appears to have very limited opening hours. I continue attending solely because the clinicians I see are excellent. However, securing an appointment with them proves quite difficult. The overall experience at this surgery is frustrating, with unhelpful administrative staff. I wish my healthcare providers would relocate to a different practice.

Impossible to book appointments in advance

It has been extremely difficult to secure appointments ahead of time. For individuals with certain circumstances, including disabilities and work commitments, attending same-day slots is not always feasible. Additionally, simply reaching someone by telephone can prove to be quite challenging.

Phone lines impossible to reach during surgery hours

Unable to reach the practice by telephone, and they disconnect calls after a brief period. The reasoning provided for limited availability does not align with other services remaining operational during the same period. If face-to-face appointments are available, the restriction on phone access seems inconsistent. Very disappointing experience, would not recommend.