Central Surgery
Poor! (84 reviews)
Poor! (84 reviews)
Access to the practice remains a significant challenge for many patients, with persistent difficulties reaching the surgery by telephone and inconsistent availability of the online booking system. Phone lines are frequently busy or unavailable, and when contact is eventually made, appointment availability is often limited to same-day slots or requires extended waiting periods. New patients and those with specific access needs report particular frustration with these barriers. Reception experience has emerged as a notable concern, with multiple accounts of staff appearing dismissive, unhelpful, or lacking courtesy during interactions, particularly when patients attempt to discuss health concerns or request appointments.
In contrast, clinical staff are consistently praised for their competence, professionalism, and quality of care. Patients report positive experiences with diagnosis, treatment, and ongoing management of health conditions, including wound care and medication management. Several patients note that despite access difficulties, the clinical care they receive is excellent and responsive. Prescription management has presented challenges for some, with delays and administrative issues affecting continuity of treatment.
The practice demonstrates a mixed service profile where clinical quality is undermined by organisational and communication barriers. While some patients report straightforward booking experiences and helpful reception interactions, the volume of feedback regarding access difficulties and reception staff conduct suggests these are systemic issues affecting patient experience and confidence in the service.
Appointment
Reception
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Care
Respect
Seen on time
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Access to the practice remains a significant challenge for many patients, with persistent difficulties reaching the surgery by telephone and inconsistent availability of the online booking system. Phone lines are frequently busy or unavailable, and when contact is eventually made, appointment availability is often limited to same-day slots or requires extended waiting periods. New patients and those with specific access needs report particular frustration with these barriers. Reception experience has emerged as a notable concern, with multiple accounts of staff appearing dismissive, unhelpful, or lacking courtesy during interactions, particularly when patients attempt to discuss health concerns or request appointments.
In contrast, clinical staff are consistently praised for their competence, professionalism, and quality of care. Patients report positive experiences with diagnosis, treatment, and ongoing management of health conditions, including wound care and medication management. Several patients note that despite access difficulties, the clinical care they receive is excellent and responsive. Prescription management has presented challenges for some, with delays and administrative issues affecting continuity of treatment.
The practice demonstrates a mixed service profile where clinical quality is undermined by organisational and communication barriers. While some patients report straightforward booking experiences and helpful reception interactions, the volume of feedback regarding access difficulties and reception staff conduct suggests these are systemic issues affecting patient experience and confidence in the service.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Neil G.
4 years ago
Bad!
Impossible to reach practice by phone for weeks
Repeat prescription requested via the NHS App in the usual manner, but was rejected with a request to contact the practice. Following numerous unsuccessful attempts to reach the practice by telephone across two days, with calls made at various times throughout the day, it has proven impossible to make the requested contact. This has left me uncertain about how to proceed with obtaining the prescription.
Zoe L.
4 years ago
Bad!
Reception staff blocked access to necessary care
I would say this is the poorest general practice experience I have had during my time as a registered patient. My concerns span from interactions with front desk personnel that felt unwelcoming and dismissive, to difficulties obtaining prescribed medications, alongside what I perceive to be a prolonged period of diagnostic uncertainty. The reception team's approach has been particularly frustrating. They appear to apply their own judgment about whether matters warrant clinical assessment, routinely dismissing concerns as non-urgent. This creates confusion, as I would naturally expect to discuss potential emergencies with my doctor rather than attend hospital unnecessarily. Additionally, there have been instances where obtaining repeat medications has proven problematic, particularly for prescriptions that require continuity without interruption due to the risk of adverse effects from gaps in treatment.
David C.
4 years ago
Bad!
Couldn't get through on the phone at all
I recently registered with this practice after relocating to the area. The online appointment system was not functioning or had not been set up for new patients. I attempted to contact reception by phone on multiple occasions over a period of several hours without being able to reach anyone. The level of service experienced as a new patient was disappointing.
Alan P.
4 years ago
Bad!
Impossible to reach by phone or online
The service has been extremely disappointing, with significant difficulty reaching the practice through either online or telephone methods. Due to mobility limitations, I am unable to visit in person to obtain answers directly. On a previous occasion, my support person had to attend on my behalf outside of their regular availability.