Chapel Street Surgery

I most certainly would not recommend

I rarely leave reviews, but the experience I’ve had with this surgery has been beyond disappointing. The reception staff are consistently rude and dismissive, behaving as though patients are an inconvenience rather than the reason the practice exists. Simple queries are met with attitude, condescension, and an astonishing lack of basic courtesy. It feels less like seeking healthcare and more like interrupting a private club. What is even more concerning is the complete disregard for formal complaints procedures. After submitting a written complaint and being assured of a response within a specified timeframe, I was simply ignored. No update, no explanation, no accountability. Chasing for a reply only reinforces the impression that patient concerns are neither valued nor taken seriously. When a medical practice cannot manage communication or professionalism at the most basic level, it understandably erodes trust. Patients deserve respect, transparency, and timely responses — not indifference. Sadly, this surgery fails on all three.

Terrible healthcare experience with uncaring medical staff

This is absolutely the most horrendous medical experience imaginable. As a cancer survivor in remission, I've been struggling with abdominal discomfort. After a CT scan, I received a text from my physician claiming they found nothing. When I challenged this, he abruptly mentioned a blocked bile duct and promised a referral. Two months have passed with countless phone calls assuring me the referral was processed. However, upon contacting the hospital, I discovered no record of the referral. I'm extremely anxious, feeling this could be a life-threatening situation. When I called the reception, seeking information, the staff member couldn't locate any documentation and promised someone would contact me - but nothing happened. The doctors are clearly dishonest, and the entire healthcare system is completely unacceptable. No one takes responsibility, and I'm left feeling abandoned and terrified. I urgently need to report these negligent medical professionals.

Worst medical practice ever avoid at all costs

Impossible to book an appointment, phone lines are constantly blocked, and their only advice is to use emergency services or call 111. Absolutely dreadful healthcare support.

Friendly staff and skilled doctor saved my day

Grateful appreciation goes out to the welcoming receptionist and Dr. Scot for his professional care during my recent visit. Geoff Woodcock.

Worst medical experience ever terrible communication

What terrible service. I'm now convinced I'll seek out a different doctor because this one is completely unacceptable. The doctor is dishonest and fails to follow up with communication, which is absolutely unacceptable.

Dedicated staff shine despite challenging booking system

The situation has markedly enhanced compared to my previous assessment. I commend the beleaguered reception and administrative personnel who are genuinely exerting themselves under challenging conditions! I typically consider this an excellent establishment. The treatment I've previously received here has been outstanding. However, as a person with disabilities, I'm unable to make phone calls at 8:30am. I simply am not awake at that hour. They instructed me to call at 9am tomorrow. I'm skeptical that any appointments will remain available by then. How is a disabled individual supposed to secure a consultation? Where are the promised 'reasonable accommodations'?

Terrible healthcare service with zero communication

absolutely terrible. back in september 2022, the surgery informed me i required an MSK referral that i needed to request myself, which i did immediately the next day. they claimed it was completed. subsequently, i periodically called to follow up since i'd received no communication, and each time was assured i'd hear from MSK soon. twelve months passed with zero progress, so i scheduled another telephone consultation with the doctor. upon asking him to verify the referral, i discovered it had never actually been processed. at this point, i contacted the surgery again to request the referral, and they insisted i attend an in-person appointment. during that meeting, the physician (i believe doctor bulmer) was incredibly dismissive and hostile, suggesting i should simply go to a&e when experiencing severe pain, which i did, and they were equally unhelpful. when i described this experience, he essentially told me to either seek alternative medical advice or leave. consequently, i transferred to quayside and submitted a complaint with chapel street, which was supposedly going to be addressed within two weeks - yet i never received any response. STEER CLEAR.

Dangerous pharmacy fails patients repeatedly

Absolutely terrible! Disrespectful and unreliable, they consistently fail to follow through on their commitments. My girlfriend experienced an epileptic episode due to the delay in her medication delivery, which they once more neglected to process. Despite the critical nature of her medical needs, they remain unresponsive and have still not sent her prescription.

Worst medical clinic ever terrible experience

Impossible to schedule a visit. Absolutely terrible service with zero assistance or empathy for medical concerns or health emergencies.

Terrible service and lack of medical support

I'm thoroughly disappointed with their service! Despite being a patient here for a decade, I was forced to leave on 25/10/2024 without my essential asthma inhaler! I pleaded with a nameless receptionist for assistance, but received no help. I spent the entire afternoon making 3-4 calls waiting for a prescription, and their only solutions seem to be telling patients to go to A&E, call 111, or essentially wait until you're critically ill. Their medical competence is so poor that they've even misdiagnosed me in the past. ABSOLUTELY AVOID REGISTERING WITH THIS SURGERY!

Terrible healthcare service that fails patients completely

Completely ineffective medical practice. Impossible to secure consultations for seriously ill children or patients dealing with cancer concerns. The staff appear disgruntled and unwelcoming. I genuinely sympathize with the employees. It's evident there are significant organizational problems within this healthcare facility.

Exceptional care from a wonderful medical practice

Throughout recent months, I've had multiple occasions to seek assistance from this medical practice, and each encounter has been truly outstanding. The entire team demonstrates exceptional qualities - the support staff are incredibly welcoming and kind, the front desk personnel are delightful, and the medical professionals maintain the highest standards of expertise and care. I am genuinely grateful for their remarkable service.

Pharmacy negligence puts epileptic patient at risk

My partner, who suffers from epilepsy, found herself without her crucial medication as of yesterday. She reached out to her pharmacy, and they assured her they would forward her prescription. However, upon visiting today, we discovered no prescription had been transmitted. As a result, she's become extremely distressed and is experiencing significant discomfort, with the potential of having to endure another full day without her necessary medication. This situation is completely ridiculous!

Terrible service and zero customer support

Lengthy hold times, both in-person and via telephone. The company urgently requires additional personnel. Updating my critique after seven years to emphasize that no progress has been made.

Frustrating healthcare experience with zero availability

Scheduling a consultation seems impossible here!

Decent surgery with limited doctor availability

The medical practice offers quality care, but scheduling with a healthcare provider can be challenging due to the limited number of general practitioners available.

Exceptional healthcare through decades of dedicated service

Exceptional Surgical Care, Physicians and Personnel. I've been a patient here for half a century, and I've consistently found their appointment availability and nursing support to be reliable. Despite the challenges facing healthcare services, this medical practice consistently meets and exceeds expectations in my assessment.

Frustrating experience with scheduling and service

Scheduling can be challenging with this practice, making it difficult to secure a timely consultation.

Terrible healthcare experience with unprofessional medical staff

I encountered a medication crisis when the pharmacy stocked an incorrect brand, only to discover my GP had cancelled my repeat prescription, leaving me without medication for almost seven days. Their advertised phone hours at 8 am are misleading, as the lines are not actually open. The Mirena insertion was an incredibly traumatic experience, marked by extreme physical pain and emotional distress. To make matters worse, the healthcare provider made an inappropriate comment to my partner about the procedure being "for him," while I was in tears and unable to defend myself, especially after he had previously discouraged me from getting the procedure.

Terrible healthcare experience with unprofessional medical staff

Subpar healthcare assistance with significant communication failures. The medical team exhibits an unacceptable level of sluggishness when evaluating patient needs, consistently failing to follow through on promised callbacks. Patients are forced to repeatedly pursue follow-ups due to the staff's dismissive, discourteous, and apathetic attitude. The personnel appear completely disengaged and indifferent to patient care, demonstrating a profound lack of professional commitment.