Chapel Street Surgery

Exceptional healthcare with attentive and proactive staff

Transferred from a previous medical practice, and I'm thoroughly impressed. The waiting times are minimal, and the personnel are cordial and supportive. What's more, they're exceptionally proactive - within a fortnight of registering, they initiated a bowel cancer screening test unprompted, which my previous healthcare provider completely overlooked.

Professional service that exceeded my expectations

Extremely supportive and thoroughly competent.

Compassionate care saved our family's peace

After Haven's unexpected health decline, we relocated. The experience has been absolutely exceptional. Considering our numerous medical challenges, this place has been remarkable.

Terrible service prevents basic medical care access

Recently signed up in the new neighborhood, but my registration paperwork languished on someone's desk for nearly a week before being processed. This administrative delay prevented me from scheduling a blood test. When I finally managed to book an appointment, it was promptly cancelled. I attempted to reschedule by phone, calling repeatedly—around 40 times—without success. After an hour, I eventually connected with staff who only offered 9am slots, which didn't work for me. As a result, I've decided to seek registration elsewhere. My health is suffering, my stress levels are high, and I'm still unable to receive necessary medical care. Due to their inefficient handling of a simple registration process, I've now lost an additional two weeks in accessing treatment. This entire experience has been a complete waste of everyone's time.

Worst medical practice ever terrible patient care

I'm baffled how this medical practice continues to operate. Receptionist Claire displayed shocking unprofessionalism, repeatedly hanging up when I attempted to ask her name for a formal complaint, which I eventually filed after confirming details with another staff member. The doctors are disappointingly inadequate; I've endured persistent lower abdominal pain for over a year without proper attention. Telephone appointments are scarce and provide zero meaningful resolution or assistance. Despite repeatedly requesting diagnostic scans due to concerning symptoms, I've been met with indifference. A gastroenterology referral exists, but with an unconscionable waiting list exceeding one year. It's absolutely unacceptable that patients—especially those with complex health needs or mental health challenges—are subjected to such abysmal, negligent healthcare. This practice should be thoroughly ashamed of their complete failure to provide basic medical care and compassion.

Compassionate care despite nhs challenges

My spouse and I have consistently experienced excellent treatment at this medical center. It's important to recognize that all general practitioner clinics face personnel challenges, which should be considered when evaluating their service. The National Health Service is clearly struggling with limited resources and excessive demand.

Terrible customer service and endless waiting times

Spent an exhausting 70 minutes on hold, first with three representatives, then another 36 minutes with two more, and still failed to resolve my issue. The customer service experience was incredibly frustrating and completely unacceptable.

Terrible service from unprofessional lisa at reception

Absolutely terrible service! The receptionist was extremely uncooperative when I asked for her name, though I eventually discovered it was Lisa. Her telephone etiquette was shockingly unprofessional and the most disrespectful I've ever encountered.

Exceptional healthcare with compassionate and efficient service

I have absolutely no complaints about this medical practice. In the past, I recall enduring long waits in cramped waiting areas, with insufficient seating and typically being seen well beyond my scheduled appointment time. Today, however, the treatment I received was impeccable. The surgery appears to be run by well-organized, comprehensive, and compassionate physicians who truly go above and beyond. Moreover, the reception staff and nurses are incredibly welcoming and supportive. They deliver outstanding service despite the limitations of their resources.

Perfect product for my needs

Highly satisfactory and meets my expectations perfectly