Chapelford Medical Centre

Appointments always rescheduled at 7:30 am

For over a decade as a patient, I've witnessed a dramatic decline in service quality since their relocation near Sainsbury, with the situation reaching its lowest point during and after the pandemic. While some organizational improvements have occurred, they pale in comparison to the standard of care from 12 years ago. The most frustrating aspects are the minimal effort policies and limited information sharing. Each medical need demands multiple attempts and appointments, each addressing only minute issues, with bookings restricted to a narrow 7:30 am window on their app. Consistently, I encounter different doctors who require me to recount my entire medical history due to inadequate record-keeping. My pre-scheduled appointment was rescheduled three times, and the information and referral outcome were misleading - to the extent that the referred service apologized on the practice's behalf. I remain with them solely because I cannot drive and they are within walking distance, but I feel utterly neglected. Despite managing serious chronic conditions, I frequently avoid seeking care due to sheer exhaustion. I'm uncertain whether these shortcomings stem from NHS organizational issues or financial constraints, but I firmly believe that professionals working with ill, vulnerable, mentally ill, and disabled patients must demonstrate sufficient empathy and compassion to deliver quality care.

Terrible appointment system and no real help

Extremely challenging to receive assistance when required. The scheduling method is completely impractical. The facility fails to deliver the expected medical services, and patients are unable to transfer to a nearby healthcare center. The website instructs you to contact the center, but when you call, you're redirected back to the website. It's a total waste of financial resources. This center should be permanently shut down.

Worst hospital care for my elderly mom

The epitome of medical malpractice and disrespect. It's crystal clear why patients are fleeing this establishment. Scheduling a consultation for my elderly, severely ill mother and then arbitrarily canceling, believing a mere phone call suffices as communication, is utterly unacceptable. Completely shameful and inexcusable behavior.

Nightmare fit to fly form disaster

Steer clear of this medical practice at all costs !!! Without a doubt, this is the most disorganized and unprofessional surgical center I've ever encountered……for four months, my son has been attempting to obtain a simple fit-to-fly certificate. Twice, they've misplaced the form. On three separate instances, my son arrived at the pre-arranged date and time, only to be disappointed and forced to reschedule. We've already paid in full for this brief 10-minute document, yet the practice's sheer incompetence has left him still waiting, forcing us to incur additional expenses by rescheduling his flying course.

Appalling

Rude and appalling they might as well have machines as replacement of the receptionist repeating the same thing over and over again without no help ridiculous just to get an appointment.

Pointless phone calls about my hip pain

I was referred to Pure Physiotherapy's telephone consultation by my doctor. Throughout three separate calls, their sole focus seemed to be rating my discomfort on a numerical scale. I cannot understand how a remote practitioner could possibly identify hip arthritis or provide meaningful pain management strategies. This service was completely ineffective and a total waste of my time.

Easy online booking at local surgery

⭐️⭐️⭐️⭐️ A contemporary medical centre with empathetic personnel and digital scheduling ease Chapelford Medical Centre operates as an efficient GP practice nestled in the vibrant Chapelford community. The facility appears contemporary, immaculate, and well-structured, catering to the expanding local population. Through multiple visits, I've predominantly encountered positive interactions. Their digital appointment booking platform offers remarkable simplicity, particularly for routine consultations and follow-up visits. Telephone scheduling remains an option, though morning lines can become congested. Urgent same-day appointments are occasionally accessible, which proves immensely beneficial during illness. Medical professionals demonstrate remarkable empathy and expertise, consistently dedicating time to attentive listening and providing clear explanations. Reception staff generally maintain helpfulness, albeit occasionally appearing slightly overwhelmed — an understandable circumstance given the practice's growing popularity. Prescription management through the NHS app is seamless, with pharmacy connectivity enhancing medication procurement convenience. The primary potential drawback involves occasional scheduling delays, especially during afternoon hours. Nevertheless, the overall service quality remains commendable, with staff displaying genuine patient-centered commitment.

Frustrating wait for lost medical form

I submitted a form that requires payment, a straightforward process of checking a box and providing bank information, with the promise of being contacted for pickup. Over a month has passed... When I inquired about the status two weeks ago, their response was "we've lost your form". I've been forced to submit a second form, which I'm certain will meet the same fate, thanks to this utterly ineffective medical practice. Apart from the helpful phone representative who genuinely tried to assist, this GP practice desperately needs a comprehensive review for their shocking lack of competence. My recommendation to anyone considering this GP: save yourself the frustration and look elsewhere.

Impossible booking after 40-minute hold

I just signed up with this practice, and booking an appointment is absolutely maddening! I spent nearly three-quarters of an hour on hold, stuck at the top of the queue the entire time. When someone finally picked up, they informed me that phone bookings are impossible. Instead, you must log into their online portal precisely at 7:30am and frantically attempt to secure a slot before they vanish. I simply wanted to schedule a routine follow-up for a few weeks from now, but they absolutely refused to help. They only allow a tiny number of appointment requests daily, and if you're not lightning-fast when the system opens, everything disappears. I've never encountered such a dysfunctional scheduling process, and I'll definitely be seeking out a more competent healthcare provider.

Helpful staff made my day clean

Immaculately maintained facility with incredibly helpful and knowledgeable personnel. Overall, a thoroughly pleasant interaction.

Terrible wait times at this clinic

Absolutely dreadful surgical practice in Warrington. Their appointment scheduling is a nightmare, with an incomprehensible booking system that seems perpetually unavailable or shut down.

Stuck on hold forever with no progress

It's frustrating how they can leave customers waiting for such extended periods. This has been my experience multiple times. I've already been on hold for over an hour, stuck as caller number 5 in the queue, and I haven't budged an inch.

Worst medical practice in town

This medical practice is completely useless, impossible to secure an appointment, it's utterly ridiculous

Chest pain ignored at local surgery

Appalling service. I sought medical attention due to severe chest pain, palpitations, and feeling extremely unwell, only to be coldly told by the receptionist to go to Widnes or Runcorn. When I requested to speak with a manager, she claimed to be in a meeting and dismissively suggested I go elsewhere, despite my heart concerns. Fortunately, A & E was exceptional. They immediately recognized the seriousness of my condition, stating the surgery should have dispatched an ambulance. I received prompt care, including an ECG, blood tests, and was put on a drip, followed by a consultation with a cardiologist. I'm grateful to be home today, but I'm definitely searching for a new medical practice.

Carl's quick care saved our son

We are incredibly grateful to Carl Armstrong for his exceptional care, from examining our child to following up with a phone call and urgently requesting a same-day re-examination to confirm his well-being. He went above and beyond by finding a medication that our child could tolerate, unlike the previous prescription which caused vomiting due to its unpleasant taste. A special thanks to Hellen for her proactive assistance in locating a pharmacy with the required medication during closing hours. The level of patient care and professional guidance we experienced was truly outstanding.

Fit note nightmare at this terrible surgery

Absolute rubbish, steer clear of this medical practice and avoid requesting any documentation. I was initially informed it might take up to 5 days, and when I reached out on the 6th day inquiring about my note, they suddenly claimed it could exceed 5 days. Complete falsehoods! Avoid at all costs. It's no surprise they have such terrible feedback - this place desperately needs a total overhaul and needs to get rid of these dishonest staff members.

Frustrating pharmacy with constant prescription problems

Total chaos!! Medication details never consistently documented, resulting in repeated attempts to bill for two separate prescriptions that should be combined. Phone calls go perpetually unanswered, and scheduling an appointment is impossible without using their online platform. As an educator, I attempted to book a slot and received a confirmation email, but being unable to check personal communications during work hours meant missing the appointment entirely. The front desk personnel display a consistently poor demeanor. Their pharmaceutical service is utterly ridiculous - you can absolutely count on them either not having your full prescription or only stocking partial amounts, forcing multiple return trips to collect the complete medication order.

Rude staff blocked my doctor's appointment

Absolutely terrible customer service, with front desk employees displaying a shocking lack of professionalism and basic competence. Their behavior was deeply disrespectful, and I never even managed to see the doctor. This place is a complete embarrassment, just like other negative reviews have pointed out. They desperately need to be investigated by the appropriate regulatory bodies.

Slow service ruined our dessert night

The cuisine was decent, but the service dragged on far too long. Near the dessert section, staff seemed uninterested in opening additional registers despite the growing line of customers waiting.

Lauren and carl saved my chest today

I received exceptional care at this medical practice today. Lauren, the receptionist at the 11 AM shift, was welcoming, and Carl, who had previously arranged my medication over the phone, asked me to come in and listen to my chest. I was feeling increasingly unwell and had exhausted various over-the-counter remedies without success. It became clear that I required a proper prescription to address my chest infection. Carl was incredibly attentive and took his time, making me feel completely at ease during the consultation. I wanted to express my gratitude to both staff members, recognizing how hectic things must be with the numerous infections circulating this season x