Chapelford Medical Centre

Terrible flight with constant turbulence

Subpar. Disappointing. Not meeting expectations. Lacking in quality and performance. Fails to deliver on basic requirements. Would not recommend.

Doctor's negligence put my life at risk

This medical practice requires an independent review. I have already submitted my formal complaints through the appropriate channels. The physician failed to review my medical records thoroughly and wrongly accused me of actions I definitively disproved. Without any notification or consultation with my specialist, he arbitrarily discontinued my medication. Moreover, he claimed I wasn't taking my prescribed treatment, despite having previously signed a document confirming the medication's presence in my bloodstream. Due to my comprehensive evidence of clinical negligence, they have today expelled me from the practice, despite my being diagnosed as one of the UK's most critical heart disease and hypertension patients. I am eagerly anticipating the investigation's outcome. I cannot wait for this arrogant and incompetent general practitioner to be held accountable, especially considering he was previously forced to resign from another position due to a unanimous vote of no confidence.

Smooth check-in near airport entrance

Pristine, contemporary venue with convenient and hassle-free parking facilities.

Dangerous care at city hospital clinic

The medical board must urgently investigate this surgical procedure due to the critically substandard and hazardous quality of patient care being delivered.

Scheduling nightmare with unreliable online system

Consistently encountering difficulties scheduling appointments through their digital platform, with operating hours appearing to be in a state of perpetual flux.

Friendly nurse made my screening less stressful

The delightful healthcare professional who performed my cervical exam was incredibly compassionate, making me feel completely at ease. I regret not catching her name, but to the wonderful lady with the French bulldog 😂 - thank you for being so incredibly kind and supportive.

Friendly staff made my checkup easy

The healthcare facility is excellent, and the personnel consistently provide outstanding assistance.

Months of waiting for a simple scan

Absolute disaster of a medical center, perpetual issues with scheduling, ranging from absent physicians to absurd appointment times and months-long wait periods for critical concerns! In January, I consulted a GP about my spinal condition, where the doctor personally committed to referring me for a CT scan upon receiving my previous scan photo. I complied immediately. Weeks passed without an appointment, so I repeatedly called the surgery. They requested the photo again, which I resent. I consistently followed up weekly. By April, I finally managed to have everything attached to my file after personally visiting and speaking with the receptionist. Yet, I've received no response regarding my back condition. They bizarrely schedule mental health practitioners who cannot prescribe medication when I specifically request a doctor for medication management. Completely futile, as I sacrificed a workday for an appointment, only to be told about another phone consultation the next day... which never materialized. No consideration is given that I cannot dedicate entire mornings waiting for calls, nor do I possess unlimited holiday time due to their scheduling incompetence. When I explain my lack of workplace signal, it means I can neither receive nor make calls. They should have initially scheduled me with a medication-prescribing physician, especially for mental health concerns! Another instance: when seeking knee treatment, I explicitly described my longstanding knee issue to the receptionist. I was assigned a next-day appointment with a paramedic who immediately declared inability to address my specific problem... Avoid this place at all costs! "Nightmare" doesn't even begin to describe it!

Relieved after smooth app and care

When I initially sought medical attention, I was extremely anxious due to previous negative accounts about this practice, which led me to postpone scheduling an appointment for weeks. As a long-standing patient, I had not engaged in an in-person consultation since before the pandemic. I utilized their digital application for scheduling, which involves a comprehensive submission process that enables staff to efficiently prioritize and assess requests. To my pleasant surprise, I was granted a same-day face-to-face consultation with their Advanced Nurse Practitioner, Carl. The reception team was cordial, and Carl demonstrated a professional and comforting demeanor. I returned the subsequent day for blood work, with results available shortly thereafter. I received a text message providing guidance and arranging a follow-up appointment for later that week. Additionally, upon reviewing my medical records through the app, it was evident that the staff are meticulous and dedicated, often working extended hours. My personal interaction has significantly enhanced my confidence in the ongoing treatment plan.

Caring staff made up for frustrating booking

Scheduling an appointment here is a cumbersome and complicated process that tests one's patience!...securing a slot feels like an uphill battle....However, I want to emphasize that the entire team - both medical professionals and support staff - are truly outstanding... They are beyond reproach, and their dedication to patient care is remarkable.

Terrible surgery with unhelpful receptionists

This medical practice is a complete farce. There's never a general practitioner available on-site, and they consistently redirect patients to after-hours clinics or hospital emergency departments. My advice: steer clear of this surgery. The front desk staff are hands-down the most indifferent and disinterested employees imaginable, seemingly more preoccupied with personal calls and vacation plans than attending to patient needs. If a rating lower than zero were possible, they would still be receiving far more credit than they merit.

Terrible primary care with endless wait times

Steer clear of this healthcare provider!!!! Their service is terrible, with insufficient general practitioners and a tendency to schedule appointments with paramedics. Referral letters are delayed for weeks, and getting in touch with them is an exercise in frustration.....

Dangerously incompetent practice with broken system

The medical board urgently needs to investigate this practice due to the shockingly substandard healthcare delivery. Their appointment scheduling system is completely non-functional, and the reception staff represent the most unprofessional and inept team I have ever encountered. Physicians are making calls about missed appointments while patients are simultaneously waiting to be seen. Patients are being redirected to alternative practices because of insufficient doctors, and are only offered out-of-hours consultations from external medical professionals. This barely scratches the surface of the clinic's issues, particularly the revolving door of doctors who seem unable to remain at the practice for any significant duration. We are departing immediately, and I am genuinely concerned for anyone unfortunate enough to be registered with this practice. It is an absolutely abysmal representation of the NHS healthcare system.

Frustrating online system blocks patient care

Absolutely pointless experience. I strongly recommend seeking medical care elsewhere. The COVID excuse is long past, yet now we're faced with an absurd new system involving 50 preliminary questions that seem intentionally crafted to prevent patients from securing a doctor's appointment. These questions are clearly designed to redirect patients towards alternative NHS services that are already struggling with overwhelming demand. This approach risks serious long-term health consequences, as potentially critical medical issues might go undetected because people are being discouraged from seeing a doctor early on. If I could rate this lower than one star, I absolutely would.

Friendly paramedic saved my day

Initially referred by my primary care physician due to a lack of available slots, I approached Chapelford with minimal expectations. To my surprise, I was greeted by an exceptional paramedic who embodied both professionalism and warmth. The consultation was comprehensive, with careful attention paid to my medical concerns and no sense of being hurried. I felt genuinely heard, respected, and treated with remarkable compassion. The practitioner provided excellent guidance and offered suitable medication through their prescribing service. Every aspect of my experience was impeccable. The reception area was inviting, spacious, and immaculately maintained. The staff's welcome was authentic and heartening. Despite my initial skepticism, I am thoroughly impressed and wholeheartedly recommend this practice. I'm perplexed by its seemingly low ratings, as my experience was nothing short of outstanding. Unquestionably, this deserves a full 5-star rating!

Widnes walk in saved my grandchild's health

ABSOLUTELY HORRENDOUS SERVICE!!!!!!! Spent nearly an hour on hold, only to be informed that no appointments were available. Ended up taking my granddaughter to Widnes walk-in centre, where they were incredibly helpful and promptly prescribed her an inhaler and antibiotics for her chest infection. Widnes walk-in centre was phenomenal from beginning to end 👏. Chapelford medical centre deserves zero stars. Bunstone needs to be removed, and the centre should be shut down. I'm switching to a new surgery effective immediately.

Meds crisis at unresponsive local clinic

Steer clear of this medical practice at all costs - I've never encountered such poor service from a GP before. Medication refills become a nightmare, with extended waiting periods for prescriptions. The doctor is perpetually unavailable, forcing patients to settle for phone consultations with nursing staff. Obtaining administrative documents like sick notes and medical letters is a constant battle, often resulting in delays or complete failure to receive them. When confronted about prescription issues, their dismissive attitude is to suggest patients can simply switch to another surgery. The stress of managing health concerns is challenging enough, but the added frustration of dealing with this incompetent practice can genuinely push one's mental well-being to its breaking point.

Quick help with my flat tyre drama

I rarely visit medical practices, but Chapelford has consistently provided exceptional care. Recently, I've utilized their Anima online triage system twice, and each time I've received appointment slots within a week, which is incredibly convenient compared to traditional phone booking. This morning, a flat tyre threatened to disrupt my scheduled visit, causing me significant stress. However, when I called the reception in a panic, the wonderfully understanding staff member reassured me and advised me not to worry. Despite arriving more than 10 minutes late, I anticipated a lengthy wait, but to my surprise, I was called in almost immediately. Every staff member I interacted with demonstrated remarkable kindness - truly a stellar healthcare experience.

Painful mess after heart surgery

After my recent quadruple heart bypass at Liverpool Heart & Chest Hospital, I proactively called ahead to verify my prescription list, specifically for pain medication that would expire by Wednesday. They confirmed the prescription would be ready for collection, but upon arrival, I discovered it was still sitting in the doctor's in-tray. When I alerted the GP practice that my pain medication had already run out, they were completely unhelpful and told me to try again later. Adding to my frustration, the chemist refused to sell me emergency codeine tablets, even though I presented my hospital discharge letter detailing my required medications. Both the GP practice and the chemist displayed a shocking lack of compassion, leaving me in significant pain and completely unsupported after a major surgical procedure. Their callous attitude is unacceptable, and I am determined to escalate this matter and file an official complaint with a higher authority.

Prescription errors made me switch clinics

I've consistently experienced subpar care at this medical facility, and their recent prescription errors have been the final straw. The quality of service is unacceptable, and I'll be seeking a new healthcare provider without hesitation.