Chapelford Medical Centre

Worst medical care for my newborn

A truly dreadful medical facility that excels in dismissing patients. Don't waste your time seeking assistance, as their inept front desk personnel will simply claim they're fully booked and redirect you to the emergency room for urgent matters. Completely ineffective, they couldn't even spare a moment to provide support for a three-day-old infant.

Prescription frustration at this clinic

The employees are incredibly supportive and accommodating. There's abundant parking available at the neighboring grocery store. Despite this, the fundamental services are consistently problematic. Obtaining a recurring prescription is an incredibly frustrating experience. They claim it will be prepared, but it never materializes, forcing you to follow up multiple times. Core functions are utterly unreliable. Once more, the staff are wonderfully helpful and have always been willing to assist... My apologies...

Frustrating appointment system that never works

Absolutely terrible experience. I attempted to schedule an appointment only to be informed I must utilize Anima. Upon returning home to submit a request, I received a notification that no appointments were accessible today and was advised to retry the following day. I rarely seek medical attention; in truth, I've been registered with this practice for four years without ever consulting a physician.

Terrible service and useless support team

this establishment is a complete farce. they consistently deflect responsibility onto Anima. simply perform your duties competently from the beginning. a full week has passed, and i'm still pursuing a basic inquiry. i could have been in a life-threatening situation by now. total incompetents.

Reception staff ruined my morning

The medical professionals like doctors and nurses demonstrate a welcoming and supportive approach. Nevertheless, interactions with the front desk personnel can vary significantly based on individual staff members and their current disposition. Some can be extremely accommodating, while others come across as dismissive and discourteous. During my recent visit, I encountered an unhelpful staff member whose condescending manner made me feel unwelcome and bothersome. Ultimately, my specific concern remained unaddressed during this encounter...

Ignored when dealing with health struggles

The staff proved utterly unhelpful throughout my experience. Despite diligently attempting to obtain a working adjustments form and communicating my sick leave requirements, my requests seemed overwhelming for them. They persistently recommended Anima as a universal solution, without genuinely comprehending the potential complications if the approach proves ineffective, which could force an employee to work while feeling unwell. Even when I candidly shared my struggles with depression stemming from intense pain and my urgent need for rest, I was still denied a break, despite maintaining consistent workplace attendance. I'm uncertain what specific health conditions would finally prompt their support. It's profoundly disheartening to realize that despite my significant health challenges, I could not secure any meaningful assistance.

Smooth checkout with friendly tech support

Exceptional support and outstanding performance with the recently installed computing infrastructure

Terrible customer service destroyed my day

Absolute rock bottom rating doesn't even begin to capture how terrible this experience was! The service is hands-down the most abysmal I've ever encountered nationwide. Stay far away from this disaster!

Waited an hour for nothing

Subpar customer experience.

Dangerous birth control nearly cost me everything

I'd award zero stars if the rating system allowed it. Living with PCOS already complicates my healthcare, but this medical centre prescribed birth control that directly contradicts NHS medical guidelines. As a result, I experienced a mini stroke and now find myself frequently at Liverpool women's hospital seeking treatment for the complications. Fortunately, the staff at Bath Street were able to recognize and acknowledge the serious medical error that had occurred.

Quick help when I needed it

Urgent medical visit needed. Personnel were welcoming and helpful. Appointment started precisely as scheduled.

Waited 59 minutes for nothing

The service here is absolutely abysmal, with such incompetence that you're forced to hope they might accidentally get something right on the second or third attempt. My experiences have been a nightmare of constant rescheduling, chasing down missing test results, and being forced to repeat tests due to their errors. Even when I switched to private healthcare, they still managed to mess up referral documents multiple times. The final straw was waiting nearly an hour in a queue of nine people, only to be unceremoniously disconnected when I finally reached the front. My advice: avoid this place at all costs. It's a complete disaster.

Terrible clinic with zero appointment slots

Zero stars would be too generous for this practice. They repeatedly fed me false promises about weekend appointments, only to find they were shut. They continuously accept new patients while offering no available time slots. They are simply the epitome of greed and unethical behavior 😈

Frustrating wait times and no callbacks

I can't get through to anyone on the phone line. Scheduling an appointment seems completely out of the question. I'm questioning the value of my tax contributions. I'd really like my money back at this point.

Wasted hours waiting on pointless phone call

Zero Stars. I sought a consultation about my prescription, and they set up a telephone appointment. During the call, I was informed that I require an in-person blood test, blood pressure measurement, and additional examinations that can only be conducted face-to-face! The phone wait is an absolute gamble - even when the system claims I'm first in the queue, I can still be left listening to endless ringing for quarter of an hour. I've been a patient at this medical practice for more than two decades, and its quality has progressively deteriorated to the point where it's now completely ineffective.

Waited forever to see a doc

Wait times are excessive, and there's a clear shortage of physicians, making appointments frustratingly delayed and inconvenient.

Quick and friendly service every time

Every visit has been pleasant, with quick service and welcoming staff.

Penketh clinic's phone queue is brutal

Goodness, I previously abandoned Honiton Way Surgery in Penketh because of lengthy wait periods, but after experiencing Chapelford, I would absolutely go back to Honiton Way without hesitation. I spent an excruciating 70 minutes on hold, barely advancing by fewer than 10 positions in the phone queue, only to be informed that no appointments were available and advised to attempt booking again the following day. This is far from an isolated incident. If possible, I would gladly assign zero stars to this experience.

Friendly clinic with caring nurse practitioner

My visit to the clinic was truly exceptional. The front desk staff was incredibly friendly, and the nurse practitioner provided an outstanding consultation, carefully listening to my concerns and offering top-notch guidance. I'm very appreciative of the care I received.

Kind nurse made my blood test bearable

The staff here make an effort, though not always successful, but most are cordial and competent. One phlebotomist stands out as exceptionally skilled at calming my nerves during blood draws. My main frustration is the limited number of doctors, which leads to unpredictable service - some days you secure an appointment, other days you don't. They're losing around 150 appointments monthly, so I urge patients to cancel if they can't make it, allowing others to benefit. Phone wait times can be extremely lengthy, stretching up to two hours, though occasionally the experience is more reasonable.