Burncross Surgery - Chapelgreen Practice
Great! (71 reviews)
Great! (71 reviews)
Feedback reflects a mixed experience across vaccination services and routine appointments. Many patients praised the efficiency of vaccination clinics, with streamlined processes, minimal waiting times, and courteous staff creating positive interactions. Reception experience and booking for vaccination appointments were frequently highlighted as smooth and well-organised. However, significant concerns emerged regarding access to routine services, particularly telephone availability and appointment booking for non-vaccination needs. Several patients reported difficulty reaching the practice by phone, complicated booking processes, and appointment cancellations without adequate notice or communication. Issues with prescription management and lack of continuity of care were also noted, with one patient describing poor responsiveness when attempting to schedule care for a dependent family member. Communication gaps appeared across multiple feedback points, including duplicate contact attempts and unclear next steps following online inquiries. While vaccination delivery demonstrated operational excellence with friendly, professional staff and efficient processing, the broader appointment booking experience and access to telephone lines presented barriers that contrasted sharply with the positive vaccination clinic feedback.
The practice appears to perform well in structured, high-volume vaccination events but faces challenges in routine appointment access and communication consistency. Patients receiving vaccination services reported professional care and welcoming interactions, yet those seeking standard GP appointments encountered obstacles in both booking and reaching the practice. These disparities suggest operational strengths in specific service areas that could be extended to improve the overall booking experience and telephone responsiveness for all patient needs.
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Feedback reflects a mixed experience across vaccination services and routine appointments. Many patients praised the efficiency of vaccination clinics, with streamlined processes, minimal waiting times, and courteous staff creating positive interactions. Reception experience and booking for vaccination appointments were frequently highlighted as smooth and well-organised. However, significant concerns emerged regarding access to routine services, particularly telephone availability and appointment booking for non-vaccination needs. Several patients reported difficulty reaching the practice by phone, complicated booking processes, and appointment cancellations without adequate notice or communication. Issues with prescription management and lack of continuity of care were also noted, with one patient describing poor responsiveness when attempting to schedule care for a dependent family member. Communication gaps appeared across multiple feedback points, including duplicate contact attempts and unclear next steps following online inquiries. While vaccination delivery demonstrated operational excellence with friendly, professional staff and efficient processing, the broader appointment booking experience and access to telephone lines presented barriers that contrasted sharply with the positive vaccination clinic feedback.
The practice appears to perform well in structured, high-volume vaccination events but faces challenges in routine appointment access and communication consistency. Patients receiving vaccination services reported professional care and welcoming interactions, yet those seeking standard GP appointments encountered obstacles in both booking and reaching the practice. These disparities suggest operational strengths in specific service areas that could be extended to improve the overall booking experience and telephone responsiveness for all patient needs.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Anonymouse 3 months ago
Bad!
Appointment
BadReception
BadCleanliness
AverageCare
BadRespect
BadSeen On Time
BadTerrible practice
The practice operates the most complicated and unhelpful appointment booking process. The practice is operated only to the benefit of the GPs, to the point where there are barriers to care.
Suzanne H.
5 months ago
Excellent!
Quick and smooth flu shot visit
I went for my influenza vaccination with the healthcare professional, who demonstrated exceptional skill and provided excellent assistance. The scheduling was punctual and ran smoothly.
Christopher C.
6 months ago
Excellent!
Quick and friendly injection visit
Exactly the right experience at a medical clinic - my appointment for the vaccination was prompt, with me being ushered in almost immediately after arrival. Excellent personnel.
Andy B.
6 months ago
Great!
Covid booster wait was frustrating
Overall great visit, though frustrated that I wasn't able to receive my COVID vaccine alongside my other healthcare needs this time.
Gary F.
7 months ago
Average!
Empty waiting room at midday
Phoned the clinic this morning just before noon to get my blood pressure monitored, and was struck by the completely empty waiting area. I couldn't help wondering about the physicians' daily schedule and thinking they might benefit from booking more patient consultations.
Ryan B.
7 months ago
Excellent!
Painless shot at morning clinic
Couldn't sense any discomfort during the needle insertion... Appreciate it
Jillian H.
7 months ago
Great!
Quick flu shot at local clinic
The medical facility was efficiently organized. Upon arrival, a staff member welcomed me, guided me to sign in, and promptly directed me to receive my influenza vaccination. I was able to complete the process and depart before my scheduled appointment time.
Susan G.
7 months ago
Excellent!
Warm welcome from kind employees
The employees were incredibly welcoming and pleasant.
Yvonne S.
7 months ago
Excellent!
Helpful staff made me feel calm
The personnel were welcoming and supportive, helping me navigate the process with ease. The entire interaction felt comfortable and positive.
David K.
7 months ago
Excellent!
Quick and smooth covid vaccine process
The vaccination process was exceptionally structured and methodical, with a clear and efficient approach to administering the shots.
Derek F.
7 months ago
Excellent!
Smooth check-in on early morning flight
Superb service - swift and impressively coordinated Much appreciation
Ulrike P.
7 months ago
Excellent!
Staff went above and beyond today
Fantastic experience! The staff exceeded all expectations. Much appreciation!
Graham M.
7 months ago
Excellent!
Quick and smooth morning visit
Quick service with a welcoming team that made the experience smooth and efficient.
Joanne P.
7 months ago
Excellent!
Quick saturday shot at the clinic
Efficient weekend immunization center. Quick processing with minimal wait time. Plenty of healthcare workers administering shots, resulting in a smooth and speedy experience.
Michael C.
7 months ago
Excellent!
Quick and smooth ride downtown
Highly effective and thoroughly impressive 👍
Shirley T.
7 months ago
Excellent!
Smooth check-in with helpful team
Perfectly structured and well-managed. The team is welcoming and professional. This establishment absolutely merits top-tier recognition.
Ian W.
7 months ago
Great!
Pleasant morning service at the shop
Everything went smoothly and I'm quite satisfied with the service. Much appreciation.
Marie W.
7 months ago
Excellent!
Quick and smooth medical visit
Satisfied with the service, promptly handled with no complications afterward. Appreciate it.
Alan R.
7 months ago
Excellent!
Kind nurse helped me today
The nurse was exceptionally skilled, thorough, and demonstrated a deep understanding of her professional responsibilities. I'm truly grateful for her care.
Jayne I.
7 months ago
Excellent!
Quick delivery saved my day
The service was incredibly quick and streamlined. Much appreciated.