Burncross Surgery - Chapelgreen Practice
Great! (71 reviews)
Great! (71 reviews)
Feedback reflects a mixed experience across vaccination services and routine appointments. Many patients praised the efficiency of vaccination clinics, with streamlined processes, minimal waiting times, and courteous staff creating positive interactions. Reception experience and booking for vaccination appointments were frequently highlighted as smooth and well-organised. However, significant concerns emerged regarding access to routine services, particularly telephone availability and appointment booking for non-vaccination needs. Several patients reported difficulty reaching the practice by phone, complicated booking processes, and appointment cancellations without adequate notice or communication. Issues with prescription management and lack of continuity of care were also noted, with one patient describing poor responsiveness when attempting to schedule care for a dependent family member. Communication gaps appeared across multiple feedback points, including duplicate contact attempts and unclear next steps following online inquiries. While vaccination delivery demonstrated operational excellence with friendly, professional staff and efficient processing, the broader appointment booking experience and access to telephone lines presented barriers that contrasted sharply with the positive vaccination clinic feedback.
The practice appears to perform well in structured, high-volume vaccination events but faces challenges in routine appointment access and communication consistency. Patients receiving vaccination services reported professional care and welcoming interactions, yet those seeking standard GP appointments encountered obstacles in both booking and reaching the practice. These disparities suggest operational strengths in specific service areas that could be extended to improve the overall booking experience and telephone responsiveness for all patient needs.
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Feedback reflects a mixed experience across vaccination services and routine appointments. Many patients praised the efficiency of vaccination clinics, with streamlined processes, minimal waiting times, and courteous staff creating positive interactions. Reception experience and booking for vaccination appointments were frequently highlighted as smooth and well-organised. However, significant concerns emerged regarding access to routine services, particularly telephone availability and appointment booking for non-vaccination needs. Several patients reported difficulty reaching the practice by phone, complicated booking processes, and appointment cancellations without adequate notice or communication. Issues with prescription management and lack of continuity of care were also noted, with one patient describing poor responsiveness when attempting to schedule care for a dependent family member. Communication gaps appeared across multiple feedback points, including duplicate contact attempts and unclear next steps following online inquiries. While vaccination delivery demonstrated operational excellence with friendly, professional staff and efficient processing, the broader appointment booking experience and access to telephone lines presented barriers that contrasted sharply with the positive vaccination clinic feedback.
The practice appears to perform well in structured, high-volume vaccination events but faces challenges in routine appointment access and communication consistency. Patients receiving vaccination services reported professional care and welcoming interactions, yet those seeking standard GP appointments encountered obstacles in both booking and reaching the practice. These disparities suggest operational strengths in specific service areas that could be extended to improve the overall booking experience and telephone responsiveness for all patient needs.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Linda O.
7 months ago
Excellent!
Quick and smooth airport check-in
Efficiently run, minimal downtime
Linda M.
7 months ago
Excellent!
Fast check-in with helpful staff
Highly effective, speedy, hassle-free, and welcoming service with a great attitude.
Phillip K.
7 months ago
Excellent!
Quick shot at the clinic today
Highly effective at managing flu shot distribution. Swift and virtually unnoticeable process.
Michael L.
7 months ago
Excellent!
Quick and caring clinic visit
Promptly attended to and cared for by a warm and welcoming nursing professional
Carol M.
7 months ago
Excellent!
Fast and friendly airport check-in
Professional, streamlined, and welcoming service. Every team member was courteous and supportive. Thoroughly satisfying interaction from start to finish.
Douglas L.
7 months ago
Excellent!
Quick and smooth airport check-in
Well-managed setup with minimal wait times
Jinty T.
7 months ago
Excellent!
Quick and caring covid vaccine spot
Despite the lengthy line, service was remarkably swift and the wait time was minimal. The nursing staff were exceptionally warm and welcoming, creating a pleasant overall experience.
Kathy F.
7 months ago
Excellent!
Smooth check-in at busy terminal
Exceptionally structured and meticulously arranged
Elaine B.
7 months ago
Excellent!
Friendly team saved my day
Outstanding customer support with incredibly attentive and compassionate personnel
Marie B.
7 months ago
Excellent!
Quick and friendly oil change
Swift and efficient assistance, got me in and out quickly - much appreciated!
Carlyn L.
7 months ago
Excellent!
Fast lunch and friendly staff
Speedy, efficient, and welcoming assistance provided.
Derek C.
7 months ago
Excellent!
Quick and smooth morning check-in
Quick service with absolutely no delay, extremely efficient process from start to finish.
Julie B.
7 months ago
Excellent!
Friendly staff made our day better
My spouse and I were thoroughly delighted by the exceptional level of service we received.
Lynda S.
7 months ago
Excellent!
Quick and smooth covid shot
The immunization appointment was expertly coordinated, smooth, and conducted with utmost competence and skill.
Deborah L.
7 months ago
Excellent!
Quick and efficient covid shot
Smoothly run operation, spent barely any time there. Quick vaccine shot, then immediately departed.
Marissa D.
7 months ago
Excellent!
Quick and smooth service line
Impressively organized and streamlined. From start to finish, including the queue, the entire experience was completed in under five minutes.
Phil J.
7 months ago
Excellent!
Quick flu shot on saturday morning
I was seen promptly, and the procedure for receiving my influenza vaccination went smoothly. The whole experience was quick and hassle-free.
Brian M.
7 months ago
Excellent!
Friendly check-in made my morning
Friendly employees and efficient operations
Keith F.
7 months ago
Excellent!
Fast checkout with helpful team
Prompt response and streamlined assistance, coupled with a welcoming and courteous team.
Lynn W.
7 months ago
Excellent!
Quick and caring medical visit
The personnel were delightful, incredibly welcoming and comforting. I was able to schedule a timely consultation. Overall, the entire interaction was thoroughly enjoyable.