Burncross Surgery - Chapelgreen Practice
Great! (71 reviews)
Great! (71 reviews)
Feedback reflects a mixed experience across vaccination services and routine appointments. Many patients praised the efficiency of vaccination clinics, with streamlined processes, minimal waiting times, and courteous staff creating positive interactions. Reception experience and booking for vaccination appointments were frequently highlighted as smooth and well-organised. However, significant concerns emerged regarding access to routine services, particularly telephone availability and appointment booking for non-vaccination needs. Several patients reported difficulty reaching the practice by phone, complicated booking processes, and appointment cancellations without adequate notice or communication. Issues with prescription management and lack of continuity of care were also noted, with one patient describing poor responsiveness when attempting to schedule care for a dependent family member. Communication gaps appeared across multiple feedback points, including duplicate contact attempts and unclear next steps following online inquiries. While vaccination delivery demonstrated operational excellence with friendly, professional staff and efficient processing, the broader appointment booking experience and access to telephone lines presented barriers that contrasted sharply with the positive vaccination clinic feedback.
The practice appears to perform well in structured, high-volume vaccination events but faces challenges in routine appointment access and communication consistency. Patients receiving vaccination services reported professional care and welcoming interactions, yet those seeking standard GP appointments encountered obstacles in both booking and reaching the practice. These disparities suggest operational strengths in specific service areas that could be extended to improve the overall booking experience and telephone responsiveness for all patient needs.
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Feedback reflects a mixed experience across vaccination services and routine appointments. Many patients praised the efficiency of vaccination clinics, with streamlined processes, minimal waiting times, and courteous staff creating positive interactions. Reception experience and booking for vaccination appointments were frequently highlighted as smooth and well-organised. However, significant concerns emerged regarding access to routine services, particularly telephone availability and appointment booking for non-vaccination needs. Several patients reported difficulty reaching the practice by phone, complicated booking processes, and appointment cancellations without adequate notice or communication. Issues with prescription management and lack of continuity of care were also noted, with one patient describing poor responsiveness when attempting to schedule care for a dependent family member. Communication gaps appeared across multiple feedback points, including duplicate contact attempts and unclear next steps following online inquiries. While vaccination delivery demonstrated operational excellence with friendly, professional staff and efficient processing, the broader appointment booking experience and access to telephone lines presented barriers that contrasted sharply with the positive vaccination clinic feedback.
The practice appears to perform well in structured, high-volume vaccination events but faces challenges in routine appointment access and communication consistency. Patients receiving vaccination services reported professional care and welcoming interactions, yet those seeking standard GP appointments encountered obstacles in both booking and reaching the practice. These disparities suggest operational strengths in specific service areas that could be extended to improve the overall booking experience and telephone responsiveness for all patient needs.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Michelle Y.
7 months ago
Great!
Weekend flu shot went smoothly
I went for my flu shot recently, and compared to previous years, the process was significantly smoother and more efficient, which is particularly beneficial for those on routine recall lists. However, I'm encountering considerable difficulties scheduling an appointment for my teenage son. Despite being medically eligible for the vaccine, he previously received it at school to minimize educational interruptions. Now, we need to arrange it through the medical practice, and after submitting two online inquiries, we remain completely in the dark about the next steps.
Barry S.
7 months ago
Excellent!
Quick and smooth morning check-in
Efficiently managed with ample personnel. Zero wait time
Colin S.
7 months ago
Excellent!
Quick and caring flu shot today
The medical team displayed exceptional professionalism and effectiveness. Despite the high volume of patients at the flu vaccination center, every staff member maintained a welcoming and considerate demeanor.
Jill K.
7 months ago
Excellent!
Smooth morning check-in at health center
Efficiently run medical facility with friendly and welcoming personnel
Malcolm F.
7 months ago
Excellent!
Solid afternoon service at the cafe
Quite excellent
Judith L.
7 months ago
Excellent!
Smooth check-in without the long lines
Streamlined and swift service. Zero delays. All details thoroughly communicated with clarity.
Fay B.
7 months ago
Excellent!
Quick and easy vaccine stop
Delighted with my immunization visit for Flu and Covid shots. The staff was incredibly friendly, and the entire process was quick and efficient, taking approximately 10 minutes from start to finish.
John W.
8 months ago
Excellent!
Smooth check-in and flu shot reminder
The initial service was prompt and efficient, but I'm puzzled by the continuous text messages urging me to schedule a flu shot when I've already received the vaccination.
Alan F.
8 months ago
Excellent!
Fast check-in on busy morning
Swift and highly effective service that gets the job done without delay
Dean B.
8 months ago
Excellent!
Quick covid shot at downtown clinic
Swift injection, quick exit - top-notch medical care
Paul H.
8 months ago
Bad!
Waited forever for my quick appointment
Why schedule appointments only to force patients to endure lengthy waiting periods Subpar customer experience
Irene H.
8 months ago
Excellent!
Dr. moody made my visit smooth
Highly streamlined assistance, particularly with Dr. Moody's involvement, and her presence was a pleasant aspect of the experience.
Deborah T.
8 months ago
Excellent!
Flu jab queue got a bit repetitive
The process was smooth, but the repetitive questioning became monotonous. Staff kept asking everyone the same thing about the flu shot, which got tiresome after a while. Perhaps they could put up a sign directing people where to queue for flu vaccinations to streamline the experience?
Garry H.
8 months ago
Bad!
Crowded clinic with endless waiting time
Absolutely ridiculous experience - we were shuffled around like livestock in the waiting area, with people hacking and spreading germs everywhere. The scheduling was a complete mess with clustered appointments that were never communicated to us beforehand. I'm reluctantly giving this one star, and that's being generous given the chaotic and inconsiderate treatment we received.
Anne B.
8 months ago
Excellent!
Quick morning service with friendly team
Highly productive and streamlined service with punctual performance. The team members were exceptionally friendly and welcoming.
Julie F.
8 months ago
Excellent!
Quick and smooth airport check-in
Efficiently managed, minimal wait time. Truly pleasant interaction.
John H.
8 months ago
Excellent!
Fast and efficient check-in process
Efficiently managed and promptly resolved.
Mr C.
8 months ago
Average!
Confusing follow-up after my covid shot
Overall, my visit to the doctor's clinic for my vaccination went smoothly. But I'm puzzled by the fact that I've been contacted twice by the same practice pushing me to schedule my jab 🤷♂️. Their internal communication seems to be seriously lacking and disorganized!
Steven W.
8 months ago
Excellent!
Smooth vaccine shots at local clinic
Getting my flu and Covid vaccinations was a smooth, efficient experience with courteous and competent healthcare professionals who handled everything in a streamlined manner.
Del R.
8 months ago
Excellent!
Quick and painless vaccine visit
Smoothly run, welcoming staff, and speedy service. Everyone received their vaccinations without delay.