Burncross Surgery - Chapelgreen Practice

Quick covid shot at burncross site

A smoothly run vaccination event at Burncross. Staff efficiently managed the line, which progressed swiftly, with multiple healthcare workers administering shots. Got my injection and was done in just 10 minutes.

Quick check-in at bustling airport

Swift and efficient service with absolutely no waiting time - processed quickly from start to finish

Quick and efficient morning visit

I showed up early for my scheduled visit and was quickly attended to. Excellent customer care.

Surgery delay left us soaked in rain

The medical facility opened late, causing patients to wait outdoors in heavy, pouring rain. Despite the initial delay, the vaccination and nursing care were excellent and precisely what I expected.

Crowded and chaotic boarding process

Felt like I was being herded through a crowded, impersonal space with little regard for individual experience or comfort.

Smooth shot during lunch break

Smoothly processed through the line to get my vaccination shot, despite the waiting crowd.

Quick and smooth morning service

Exceptionally efficient service with a quick turnaround time, incredibly friendly personnel, and a smooth overall experience that took just a brief 10 minutes from start to finish.

Fast appointment with caring nurse

Excellent experience with a swift scheduling process. I was ushered into the examination room without delay, and the nurse provided exceptional, caring service throughout my visit.

Quick and efficient service

Highly competent and polished service

Cancelled appointment left mum stranded

I'm writing this review on my parents' behalf. My mum was directed by her pharmacist to schedule a medical consultation due to critically high blood pressure. She arranged an appointment, only to have it abruptly cancelled by the practice manager—with no courtesy call or text message, just a letter that arrived after she had already traveled to the GP surgery, where she was casually informed, "We cancelled your appointment"! Given her role as full-time caregiver for my Dad, who is housebound with dementia, she cannot freely come and go. She has since avoided making another appointment, as it typically takes hours to get through on the phone just to manage my dad's prescriptions, which this surgery consistently mishandles. Despite being informed that my Dad is housebound, they continue to send letters and appointment requests demanding his physical presence! When my mum needs medical assistance for my Dad, she cannot reach the surgery and typically resorts to calling 111, which is invariably more helpful than this practice. When my dad was discharged from hospital over two years ago, no one from the surgery followed up, despite the hospital's assurances they would do so. They remain persistently challenging to interact with and continually make errors with prescriptions.

Frustrating morning at closed clinic door

Unexpectedly shuttered, leaving patients stranded. A gentleman who traveled from Low Edges, myself coming from Meersbrook on behalf of my aging mother, and additional individuals were left waiting outside. No explanation via answering machine or posted notice. I'm composing this review while endlessly waiting for someone at the clinic to pick up the phone. I've been trapped listening to their hold music for an exasperating 1 hour and 24 minutes.