Charlotte Keel Medical Practice

Endless Calls Just to Book an Appointment

Getting an appointment here is an absolute nightmare. You must persistently dial in the morning with zero queuing system. I've already made 31 attempts, and this is my second consecutive day of futile phone calls. This is the most terrible general practice I've ever encountered. I'm genuinely astounded by how incredibly difficult it is to simply connect with my healthcare provider.

Impossible to Schedule, Totally Frustrated

I'd rate them zero stars if possible! Scheduling an appointment is so challenging that calling them a healthcare provider seems laughable. They've recently updated their phone system, making the process even more frustrating than it was before. The entire practice is fundamentally dysfunctional. I'm urgently searching for a different medical office to replace them.

Terrible customer support at the worst company

Absolutely terrible customer service with staff who are completely unresponsive and unhelpful. It seems like they couldn't care less, even in an emergency situation. Avoid at all costs.

Supportive Care During My Pregnancy Journey

Throughout my pregnancy and after giving birth, Charlotte Keel has been incredibly supportive. Dr Thompson demonstrated genuine care and offered excellent advice regarding my medical needs. I'm thoroughly satisfied with the comprehensive assistance I received.

Terrible Customer Service After Multiple Calls

Their communication is abysmal - I've been trying to reach them since yesterday with zero callback, and their service quality continues to deteriorate year after year. This experience has been incredibly frustrating. I absolutely cannot suggest anyone use their services.

Morning Dental Care with Dr. Deepa

During my recent dental appointment at the NHS clinic, Dr. Deepa and her colleague Jansi left me completely satisfied. Their professionalism and meticulous approach were evident throughout my visit. They demonstrated exceptional attention to detail by requesting a follow-up X-ray to guarantee precise diagnostics. The clinic's environment was immaculately clean, reflecting their commitment to superior hygiene. I cannot speak highly enough of Dr. Deepa and Jansi's exceptional patient care and expertise. A heartfelt acknowledgment goes to Yuova Hill for facilitating such an outstanding healthcare experience!

Doctors Who Don't Listen at All

These medical professionals lazily defer to patients for diagnosis, essentially letting you self-diagnose. Completely unacceptable approach to healthcare. Absolutely avoid this facility. Utterly unprofessional.

Friendly staff, but long phone wait times

I genuinely appreciate my healthcare provider's compassionate approach, with both the medical staff and administrative team consistently demonstrating warmth and professionalism. The only drawback is the lengthy phone wait times, but overall, I'm thoroughly satisfied with this medical practice!

Tried Calling 50 Times, Got Nowhere

My encounter with Charlotte Keel Medical Practice was an absolute nightmare. Attempting to book an appointment was an exercise in futility - I made over 50 call attempts, but with only a single staff member managing incoming calls, I was constantly left waiting and my messages went unanswered. It's painfully obvious that this practice is critically under-resourced, which is glaringly evident in their complete inability to maintain proper communication channels. After an exhausting struggle to finally secure an appointment, I was confronted by physicians who appeared totally disengaged and indifferent to my medical concerns. Their profound lack of empathy made me feel like an inconsequential, disposable patient rather than a person seeking genuine healthcare. Considering the glaring deficiencies in both their operational infrastructure and patient care quality, it's abundantly clear that Charlotte Keel Medical Practice desperately requires substantial overhaul - or better yet, should simply cease operations. My unequivocal recommendation is to avoid this facility at all costs and seek medical attention elsewhere.

Long Wait, Single Staff Member at Clinic

I attempted to contact them by phone, and after an hour of waiting, I was unsuccessful. So I decided to visit in person, only to be stunned by the overwhelming situation: a single employee handling an enormous queue of 30-40 people. Just ONE STAFF MEMBER managing everything! The management deserves criticism for not prioritizing their employees' welfare. It's no surprise their staff keeps quitting. This facility desperately requires additional resources. If you're a patient here, you'd better hope you don't fall ill

Terrible wait times at customer service desk

Absolutely terrible customer experience

Trusted Family Care for 8 Years

Over the past eight years at Charlotte Keel, I've consistently experienced courteous and welcoming interactions with both the medical professionals and administrative team. They've successfully addressed the healthcare needs of both myself and my children, leaving me thoroughly satisfied with the overall care provided.

Pneumonia After Dismissive Doctor Visit

I spent the entire day attempting to contact the clinic, with no success until I finally reached someone about my persistent cough and four-day hiccup episode. Their initial response was dismissive, asking, "What do you want us to do?" yet somehow I secured an appointment that same day. The encounter with 'Dr T' was arguably the most disappointing medical interaction I've ever experienced. She was completely uninterested in my concerns, abruptly telling me to stop talking while monitoring my vitals. Upon discovering my oxygen level was at 87%, she reluctantly rechecked it on another finger, instructing me to breathe deeply until it reached around 93%. Her commentary about my medical history was coldly delivered, feeling more like a perfunctory statement than genuine concern. Then, she hastily ushered me out. My subsequent visit to RUH A&E confirmed I had Pneumonia, requiring immediate antibiotic treatment. As a result, I've definitively decided to switch healthcare providers - I will absolutely not return to this practice. While I acknowledge many staff members are well-intentioned and understand they're operating under significant staffing constraints, this experience represented a clear demonstration of professional negligence. Improvement is desperately needed.

Charlotte Keel: Terrible Doctor, Avoid at All Costs

Charlotte Keel is hands down the most incompetent general practitioner I have ever encountered.

Frustrating morning at the GP desk

I've been struggling to get a GP appointment for months, with only two phone calls made. When I tried to secure an appointment, I was brushed off at the reception desk yesterday morning at 8:45am by the same person who previously scheduled me with a nurse instead of a doctor. I absolutely refuse to discuss my health with the receptionist, and there's no privacy whatsoever. I'll attempt one more time, and if unsuccessful, I'll demand my medical records and insist the NHS destroy their copy. The service is completely unacceptable. After failing to get an appointment, I told reception "forget it". Despite this, I received a text for a non-urgent doctor's appointment in 4 weeks. I visited and submitted a letter stating my refusal to use the NHS until their administration improves - which I know won't happen. It's like Soviet-era healthcare. Update 04/04/2024: I've been trying to obtain my medical records but have been lied to on both occasions. This morning, I went to the clinic to stop doctor's calls and personally explain my desire to be removed from NHS involvement. The receptionist said I needed to complete a form, which I did immediately. I'll post the result once I receive it.

Waited 40 Minutes for No Help

Absolutely dreadful customer service. Attempted to obtain an essential asthma inhaler and was offered an appointment a week later. Upon redialing, endured a 40-minute wait only to be advised to either call back the next day or contact 111, with the warning that the result would be identical. Completely unacceptable.

Terrible healthcare with zero patient support

This facility absolutely deserves to be closed down. Getting in touch via telephone is completely futile, and it's painfully obvious they lack both resources and genuine concern - it's shameful. At this stage, they seem to be merely operating as a bureaucratic cash grab, with zero interest in serving the community's needs. I'll be switching to another practice immediately

Endless Wait for a Simple Appointment

Terrible service with scheduling! Wasted an entire hour waiting on hold just to book an appointment, only to receive a delayed text message offering a slot weeks in the future, which is completely unacceptable.

Long Wait, No Help at This Surgery

This medical practice is absolutely the most incompetent facility I've ever encountered! From the beginning, their phone handling seems like it's being done by inexperienced kids who CONSISTENTLY fail to pick up calls and consistently mess up every single interaction. Whenever I miraculously manage to speak with someone, they either send prescriptions to the incorrect pharmacy or record patient details inaccurately. The UNACCEPTABLE waiting times are horrendous, and it's practically impossible to even establish contact with their office!

Impossible to Get an Appointment Anywhere

Getting an appointment with this practice is an absolute nightmare. I've been attempting to schedule a visit for nearly a month, but their phone line is perpetually engaged. When I physically went to the GP's office, I encountered massive queues and only a single staff member handling everything. Even while standing inside the practice, I tried calling them, and their phone remained inexplicably busy. I'm convinced they're deliberately avoiding calls. Their service is abysmal and completely unacceptable. I urgently need to switch to a different GP before my health deteriorates, and they offer nothing more than a dismissive "sorry" when it becomes too late to address my symptoms.