Charlotte Keel Medical Practice
Bad! (86 reviews)
Bad! (86 reviews)
Feedback across this file reveals a practice facing significant operational challenges, with appointment access and communication emerging as persistent concerns. Patients consistently report difficulties reaching the practice by phone, with lengthy wait times and frequent disconnections, alongside challenges securing appointments through both online and in-person booking methods. Reception experience has been a notable pain point, with some patients describing staff as unresponsive or dismissive, though others have praised friendly and professional interactions. These access difficulties appear to reflect broader staffing constraints, with multiple reviews noting insufficient reception capacity to manage call volumes effectively.
Where patients have successfully accessed clinical care, experiences have been more positive, with many praising the professional competence and compassion of medical staff, including doctors and nurses. Several reviews highlight attentive care, seamless referral processes, and genuine engagement with patient concerns. Online booking systems have received mixed feedback, with some finding the process straightforward and convenient, whilst others report system limitations or unresponsive follow-up after submission. Continuity of care has been raised as an issue by some patients, particularly regarding inconsistent physician availability.
The practice appears to operate under significant resource constraints that impact service delivery. Whilst clinical care quality receives consistent recognition, the gap between appointment availability and patient demand, combined with communication challenges, has created frustration across the patient population. Several reviews acknowledge the broader NHS pressures affecting the practice, though this context does not fully address the specific operational difficulties patients encounter when attempting to access services.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback across this file reveals a practice facing significant operational challenges, with appointment access and communication emerging as persistent concerns. Patients consistently report difficulties reaching the practice by phone, with lengthy wait times and frequent disconnections, alongside challenges securing appointments through both online and in-person booking methods. Reception experience has been a notable pain point, with some patients describing staff as unresponsive or dismissive, though others have praised friendly and professional interactions. These access difficulties appear to reflect broader staffing constraints, with multiple reviews noting insufficient reception capacity to manage call volumes effectively.
Where patients have successfully accessed clinical care, experiences have been more positive, with many praising the professional competence and compassion of medical staff, including doctors and nurses. Several reviews highlight attentive care, seamless referral processes, and genuine engagement with patient concerns. Online booking systems have received mixed feedback, with some finding the process straightforward and convenient, whilst others report system limitations or unresponsive follow-up after submission. Continuity of care has been raised as an issue by some patients, particularly regarding inconsistent physician availability.
The practice appears to operate under significant resource constraints that impact service delivery. Whilst clinical care quality receives consistent recognition, the gap between appointment availability and patient demand, combined with communication challenges, has created frustration across the patient population. Several reviews acknowledge the broader NHS pressures affecting the practice, though this context does not fully address the specific operational difficulties patients encounter when attempting to access services.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Filter
Amelia B.
2 years ago
Great!
Quick and Caring Kids Dental Checkup
I've been going to this pediatric dental clinic for some time now, and they consistently provide excellent care. The personnel are always welcoming and courteous. While scheduling an appointment is usually straightforward, there can occasionally be extended waiting periods.
Marcia C.
2 years ago
Bad!
Nightmare Clinic After 47 Years of Loyalty
The medical staff here are absolutely terrible. They leave patients waiting endlessly and even abandon their responsibilities by going home without proper communication. Instead of calling, they send condescending text messages. The constant rotation of doctors means no continuity of care - each physician seems unaware of previous treatments or consultations. Having been a patient for 47 years, I can confidently say this is the lowest point of service I've ever experienced. The way they treat people is deeply disheartening, especially when compared to the exceptional care provided by previous staff and doctors. To make matters worse, there's always a single receptionist managing a queue of four or more people, which further compounds the frustration. It's truly heartbreaking to see how far the quality of care has declined.
Kuma K.
2 years ago
Excellent!
Quick Online Booking at a Helpful Clinic
The employees here are incredibly friendly and responsive. I appreciate the convenient online booking method using their form, and their turnaround time is quite impressive, especially given the typical workload of NHS services.
Demelza H.
2 years ago
Excellent!
Quick and caring doctor visit
Exceptional care delivery - even with the evident challenges facing general practitioners, this team truly stands out and provides top-notch service.
Symone W.
2 years ago
Bad!
Not Worth My Time or Money
Absolutely dreadful
Manuuu M.
3 years ago
Bad!
Frustrating wait for basic healthcare access
Why am I being charged fees for a service that's consistently unreliable, especially when the condescending front desk personnel seem intent on blocking my access to medical consultation - a basic right I'm already funding through my tax contributions?