Charlotte Keel Medical Practice

Urgent Medical Concern Ignored at Keel Practice

I encountered an utterly disheartening experience with the Charlotte Keel Medical Practice. Their complete disregard for patient care was appalling. When I sought help for a medical issue, I was forced to contact 111 for support. The 111 healthcare professionals correctly identified my condition as urgent, yet the triage staff at Charlotte Keel Medical Practice appeared indifferent. This led to an exasperating exchange between my GP and 111, leaving me in a state of anxiety and uncertainty. Additionally, I was promised a callback within 2 hours following the 111 consultation, but no communication was received. Upon finally reaching out to my GP again, I was told I would face a 5-day wait for a doctor's consultation, and that my 111 referral was inconsequential. Such treatment is not only unreasonable but completely unacceptable when addressing health concerns. I strongly caution anyone seeking medical care to avoid Charlotte Keel Medical Practice. Their lack of responsiveness and apparent disregard for patient welfare is absolutely shocking. Steer clear of this practice if you expect even the most basic level of care and professional respect. Their failure to even acknowledge reviews on their Google page further demonstrates their problematic approach. To the doctors at Charlotte Keel: You should be thoroughly ashamed. Why has this practice consistently maintained such a poor reputation? Why can't you learn from other Bristol surgeries with exceptional CQC reports like Pembroke Road Surgery or Greenway Community Practice? The management requires immediate and radical transformation. You've taken a Hippocratic Oath to provide ethical medical care, yet you demonstrate none. What was the point of your extensive medical training if you've become mediocre professionals who seem to care nothing for patient welfare? Take responsibility for your actions and stop disrespecting the patients funding your wages. You're currently an embarrassment to the remarkable NHS we have.

Quick and Caring Kids Dental Checkup

I've been going to this pediatric dental clinic for some time now, and they consistently provide excellent care. The personnel are always welcoming and courteous. While scheduling an appointment is usually straightforward, there can occasionally be extended waiting periods.

Nightmare Clinic After 47 Years of Loyalty

The medical staff here are absolutely terrible. They leave patients waiting endlessly and even abandon their responsibilities by going home without proper communication. Instead of calling, they send condescending text messages. The constant rotation of doctors means no continuity of care - each physician seems unaware of previous treatments or consultations. Having been a patient for 47 years, I can confidently say this is the lowest point of service I've ever experienced. The way they treat people is deeply disheartening, especially when compared to the exceptional care provided by previous staff and doctors. To make matters worse, there's always a single receptionist managing a queue of four or more people, which further compounds the frustration. It's truly heartbreaking to see how far the quality of care has declined.

Quick Online Booking at a Helpful Clinic

The employees here are incredibly friendly and responsive. I appreciate the convenient online booking method using their form, and their turnaround time is quite impressive, especially given the typical workload of NHS services.

Quick and caring doctor visit

Exceptional care delivery - even with the evident challenges facing general practitioners, this team truly stands out and provides top-notch service.

Not Worth My Time or Money

Absolutely dreadful

Frustrating wait for basic healthcare access

Why am I being charged fees for a service that's consistently unreliable, especially when the condescending front desk personnel seem intent on blocking my access to medical consultation - a basic right I'm already funding through my tax contributions?