Chastleton Medical Group
Average! (29 reviews)
Average! (29 reviews)
Feedback reflects a mixed experience with notable contrasts in service quality. Many patients commend the reception team for courtesy and helpfulness, and clinical staff for compassionate and competent care. Positive experiences highlight efficient service delivery, welcoming environments, and responsive support during appointments. However, significant concerns centre on appointment access, with patients reporting persistent difficulties securing slots, lengthy telephone waiting times, and challenges navigating the booking system. Communication issues include indirect contact methods and administrative errors in prescriptions and correspondence. Some patients note improved experiences following introduction of a new appointment system, though concerns remain about limited advance booking options and continuity of care. Long waiting times for available slots and telephone system challenges continue to frustrate patients seeking timely access to services.
The practice demonstrates clinical competence and professional communication during consultations, with staff showing genuine care and organisation. Reception experiences are generally positive when contact is achieved. However, the gap between appointment availability and patient demand creates barriers to access, particularly for urgent needs. Patients express concern about perceived decline in service standards and reduced ability to see familiar healthcare professionals, impacting confidence in continuity of care.
Recent system changes have been welcomed by some patients for reducing morning queues and streamlining initial assessment processes. The practice's responsiveness to urgent cases and willingness to accommodate same-day procedures when possible are noted positively. Nonetheless, fundamental challenges around telephone accessibility, appointment availability, and administrative efficiency require attention to meet patient expectations for timely and accessible healthcare.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reflects a mixed experience with notable contrasts in service quality. Many patients commend the reception team for courtesy and helpfulness, and clinical staff for compassionate and competent care. Positive experiences highlight efficient service delivery, welcoming environments, and responsive support during appointments. However, significant concerns centre on appointment access, with patients reporting persistent difficulties securing slots, lengthy telephone waiting times, and challenges navigating the booking system. Communication issues include indirect contact methods and administrative errors in prescriptions and correspondence. Some patients note improved experiences following introduction of a new appointment system, though concerns remain about limited advance booking options and continuity of care. Long waiting times for available slots and telephone system challenges continue to frustrate patients seeking timely access to services.
The practice demonstrates clinical competence and professional communication during consultations, with staff showing genuine care and organisation. Reception experiences are generally positive when contact is achieved. However, the gap between appointment availability and patient demand creates barriers to access, particularly for urgent needs. Patients express concern about perceived decline in service standards and reduced ability to see familiar healthcare professionals, impacting confidence in continuity of care.
Recent system changes have been welcomed by some patients for reducing morning queues and streamlining initial assessment processes. The practice's responsiveness to urgent cases and willingness to accommodate same-day procedures when possible are noted positively. Nonetheless, fundamental challenges around telephone accessibility, appointment availability, and administrative efficiency require attention to meet patient expectations for timely and accessible healthcare.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Susanne J.
5 years ago
Excellent!
Friendly staff got me through quickly
Just attended for my vaccination appointment. Received a warm and welcoming greeting - the procedure itself was excellent and I was given clear information throughout. The whole experience was so efficiently managed that I was finished well ahead of my scheduled time. Well done to the entire team and sincere thanks for your efforts. Please continue with this standard of service - it is genuinely valued!
Gordon P.
5 years ago
Excellent!
Compassionate support during difficult time
First time I have contacted this Medical Group, following a difficult family circumstance. The staff and the healthcare professional I spoke with were efficient, friendly, caring and compassionate. Many thanks from all of the family.
Steve P.
6 years ago
Excellent!
Staff were helpful and attentive throughout
The team here is wonderful and the clinical professionals are outstanding.
Molewife (.
6 years ago
Excellent!
Staff were patient and well-organised throughout
Outstanding medical facility. Couldn't ask for better support. The team throughout demonstrates consistent kindness, excellent organisation, and genuine patience with patients.
John D.
6 years ago
Excellent!
Efficient and friendly from start to finish
A welcoming and competent surgery that operates with good efficiency.
Pamela D.
6 years ago
Excellent!
Receptionists made booking straightforward and easy
Excellent practice with outstanding receptionists who are always willing to help. The clinical team members are compassionate and genuinely invested in patient wellbeing.
Cliff C.
6 years ago
Excellent!
Helpful staff despite stretched resources
Excellent service. Given the pressures facing the NHS and financial constraints, the team clearly makes a genuine effort to provide good care. The staff members are pleasant and willing to assist, and I feel fortunate to be registered with this practice.
Tony C.
7 years ago
Excellent!
Friendly reception made the visit pleasant
Outstanding
Geordie B.
8 years ago
Bad!
Unhelpful during blood test appointment
Had blood work done for the driving authority. The healthcare professional seemed dismissive and did not engage with my questions. I would not recommend this practice to others and suggest considering alternative surgeries in the area instead.