Chatsworth Road Medical Centre
Great! (28 reviews)
Great! (28 reviews)
Patients consistently praise the clinical and reception teams for their professionalism, courtesy, and compassionate approach to care. The practice is noted for creating a welcoming environment where staff demonstrate genuine attentiveness and responsiveness to patient concerns. Many patients report positive experiences with appointment access and booking, with several noting straightforward processes for obtaining face-to-face appointments and hospital referrals. Communication is highlighted as a strength, with clinicians taking time to listen and provide reassurance.
However, some challenges emerge around appointment availability during peak periods, with reports of extended phone waiting times and difficulties securing appointments. A small number of patients have experienced issues with registration policy clarity and communication between NHS services, including gaps in information sharing about previous screening procedures. One patient raised concerns about the accuracy of registration boundary information on the practice website.
Overall, the practice receives strong recognition for delivering responsive, organised care with a welcoming atmosphere. Patients particularly value the continuity of care and the confidence they feel in the service, though operational pressures during busy times and information coordination across NHS services remain areas for improvement.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patients consistently praise the clinical and reception teams for their professionalism, courtesy, and compassionate approach to care. The practice is noted for creating a welcoming environment where staff demonstrate genuine attentiveness and responsiveness to patient concerns. Many patients report positive experiences with appointment access and booking, with several noting straightforward processes for obtaining face-to-face appointments and hospital referrals. Communication is highlighted as a strength, with clinicians taking time to listen and provide reassurance.
However, some challenges emerge around appointment availability during peak periods, with reports of extended phone waiting times and difficulties securing appointments. A small number of patients have experienced issues with registration policy clarity and communication between NHS services, including gaps in information sharing about previous screening procedures. One patient raised concerns about the accuracy of registration boundary information on the practice website.
Overall, the practice receives strong recognition for delivering responsive, organised care with a welcoming atmosphere. Patients particularly value the continuity of care and the confidence they feel in the service, though operational pressures during busy times and information coordination across NHS services remain areas for improvement.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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John T.
4 years ago
Excellent!
Easy to book appointments when needed
I have found it straightforward to obtain face-to-face appointments or hospital referrals when needed. Telephone consultations are offered as an option, though I personally prefer not to use them. The clinical team and front desk personnel consistently demonstrate professionalism and courtesy. They respond warmly when I initiate friendly interaction. They conduct themselves with respect and deserve to be treated considerately.
Gina L.
6 years ago
Excellent!
Staff were genuinely easy to reach by phone
Excellent! Having recently relocated to the area, I have only positive things to say about the entire team. Everyone demonstrates a genuinely caring approach, and there is a real sense that you can always reach out to discuss your concerns. My spouse and I are delighted to be registered at this practice. We are grateful for the support we have received since joining.
Autumn L.
6 years ago
Great!
Long phone waits but caring staff
Recently relocated and joined this practice. Finding it quite challenging to secure appointments, with phone wait times occasionally reaching around half an hour. That said, once an appointment is obtained, the clinical staff demonstrate excellent care and genuine compassion.
Christine M.
7 years ago
Excellent!
Helpful and took time to listen
Excellent healthcare professionals
Jennifer V.
7 years ago
Excellent!
Friendly staff who really listen to you
Welcoming medical professionals with a warm and personable approach!
John B.
7 years ago
Excellent!
Long-term patient appreciates the whole team
Having been a patient for over two decades, I find the medical staff and reception team to be very good. Credit to the practice.
Jacki B.
9 years ago
Excellent!
Efficient and considerate from reception onwards
Attentive, well-organised, professional and thoughtful, representing some of the finest clinical and administrative personnel I have ever experienced.
Karl S.
12 years ago
Excellent!
Doctors who actually listen to you
The finest healthcare professionals I've encountered.