Cheetham Hill Primary Care Centre

Friendly staff made my day great

The service here meets expectations and is satisfactory.

Worst healthcare experience ever in manchester clinic

I wish I could award this establishment zero rating points. Upon my initial visit after recently relocating to Manchester, I experienced a deeply distressing and disheartening encounter. The single star exists solely because they managed to answer the telephone and schedule my appointment on the same day. My visit concerned a personal matter causing me significant emotional distress. Entering already feeling vulnerable and seeking compassionate, professional guidance, I instead encountered a staff member who was coldly indifferent and emotionally obtuse. She demonstrated remarkable brusqueness, rudeness, and fundamental incompetence. I departed the consultation in tears, feeling completely invalidated, angry, and defeated. Subsequently, I've discovered numerous comparable accounts describing her systematic mireatment of patients, particularly those experiencing mental health challenges. I contemplated formally lodging a complaint, but subsequent interactions through the adjacent pharmacy proved equally nightmarish. Again confronting a sensitive issue, I found the waiting area overwhelmingly chaotic – loud personal media playing and suspicious individuals loitering externally. Despite arriving punctually, I endured a 10-minute wait while staff publicly debated my case assignment. A supervisor bizarrely consulted a trainee about her prior experience, who casually admitted performing this appointment type just once, a year earlier – yet was still instructed to proceed. My attempted patience dissolved during an utterly unprofessional consultation. I was forced to repeatedly restate my concerns, received inappropriate medication recommendations, witnessed constant procedural flip-flopping, and observed fundamental documentation errors. The practitioner demonstrated complete disengagement and profound incompetence. Women especially: steer clear if seeking dignified, respectful healthcare. The staff demonstrated systemic unprofessionalism, consistently making patients feel burdensome. I've since transferred to a practice offering genuine support and attentive care, a sentiment widely echoed in community feedback. I never typically publish such critiques, but certain operational standards must be maintained.

Compassionate nurse makes blood test painless and easy

I scheduled a comprehensive sexual health screening on July 28th at 6 pm, and the healthcare professional was incredibly compassionate. Given my past anxiety around blood draws and difficulty with vein visibility, she expertly located a vein on her first attempt, making the process completely painless and comfortable for me.

Terrible customer service ruins entire experience

I visited the reception and encountered a staff member who displayed a highly unprofessional attitude, which has led me to award your establishment a single star rating. I am thoroughly dissatisfied with the quality of your customer service.

Incompetent staff make healthcare communication impossible

The staff answering calls at this practice are incredibly incompetent and unprofessional. I phoned today on behalf of my father, who's been undergoing tests after something was discovered with his LIVER. He received a text this morning instructing him to call and arrange a consultation with a doctor about his test results. A woman answered, and when I explained the situation, she didn't even ask for my father's name or details about the test. She abruptly stated they have no available phone consultation slots and that we must call back tomorrow at 8am. It was 11am when I called her. Why must I wait until the next morning at 8am to arrange a doctor's call for my dad? This makes no sense. Why couldn't she schedule a doctor's callback during our current call? How complicated is it to discuss liver test results? It would take mere minutes. This is absolutely ridiculous, and it's not the first time I've experienced problems with their phone staff. Around mid-APRIL, I previously argued with a woman when trying to schedule my father's yearly health check, and she claimed there were NO APPOINTMENTS until JUNE 20th 😡, which was nearly 2 MONTHS away. Is this considered normal, professional service? EDIT: UPDATE... When I called at 8:30am on Monday, July 22nd, they informed me the next available appointment for a doctor to discuss my father's liver ultrasound results is Wednesday, July 31st. This is a complete joke, utterly ridiculous, and an unacceptable timeframe for communicating patient test results.

Frustrating online booking system fails miserably

I attempted to schedule a consultation with my general practitioner through their online platform to discuss my current medication's effects and verify medical documentation for my driving license. Upon submitting the appointment request via the online form, I received an automated message from a non-responsive email address stating: "Your request for a surgery appointment at any time between January 9th and January 22nd, 2024, with a doctor at Cheetham Hill Medical Centre has not been processed."

Friendly saturday testing center saves the day

The facility is spotless and welcoming, and their Saturday morning hours were a perfect match for my schedule, allowing me to get my blood test done on the one day I could take time off from my job.

Caring doctors and nurses at top clinic

Fantastic medical team with compassionate healthcare professionals. The clinic is quite popular, so it's advisable to call well in advance. While the reception staff can occasionally come across as overly bureaucratic, the overall experience is still strongly recommended.

Friendly staff made my day better

The employees were courteous and accommodating.

Nightmare booking medical appointment at this clinic

I've been attempting to schedule a consultation with a nurse since July, but the process is incredibly frustrating. The clinic requires creating an online account to book appointments, which can only be done at 8:30 AM. Every time I've tried booking during that window since July, I'm met with the same response: no appointments available. The system then suggests trying again the next day. The entire appointment booking experience is completely unacceptable and feels like an absolute nightmare.

Terrible doctor ruined my medical visit forever

Absolutely terrible ordeal. The personnel appeared friendly, but the physician was appalling, leaving me with a deeply unpleasant and disturbing encounter.

Friendly service made my day better

The employees were extremely friendly and went out of their way to assist me.

Friendly staff and doctors made my visit great

Friendly and welcoming front desk personnel, and the general practitioners are equally impressive and competent.

Terrible phone service and long wait times

Spent nearly two hours on the phone scheduling an appointment. It was absolutely terrible.

Fantastic service with a smile

Welcoming and supportive

Great staff makes shopping a breeze

Courteous and welcoming staff assistance

Exceptional care from start to finish

Exceptional medical care from start to finish. Every aspect of my surgical experience was handled with remarkable precision and compassion. The entire team was professional, attentive, and clearly dedicated to patient well-being. From pre-op consultations to the procedure itself and follow-up care, everything was seamless and top-notch. This is exactly how surgical treatment should be delivered - with skill, empathy, and genuine concern for the patient's total experience.

Cozy cafe with welcoming atmosphere and comfort

Welcoming employees and a wonderfully comfortable seating space.

Smooth surgery rocky communication with staff

Successful medical procedure, though the reception team could improve their customer service approach

Quick visit saves the day

Got seen promptly by the physician, minimal waiting time