Chelmer Medical Partnership (Humber Road Surgery)

Fantastic customer service that truly cares

Always quick to assist and consistently supportive during our interactions. Much appreciation!

Terrible service with endless waiting and no availability

A service reminiscent of a developing nation's infrastructure. Securing a reservation is an exercise in futility. Morning phone calls land you at 32nd in line, while online attempts reveal a complete absence of available time slots.

Frustrating medical scheduling nightmare with zero help

Attempted to schedule a same-day appointment but encountered immediate obstacles. Called and was informed no slots were available, instructed to try again the following morning. When I called at 8 AM, I was 6th in line and requested a callback. Upon receiving the call, there was an awkward minute of silence before the line disconnected. Redialing, I found myself 19th in the queue. Eventually connecting, I was frustrated to learn they couldn't book the appointment directly and would supposedly send a booking link - which, to this day, has not arrived.

Dangerous gossip and reckless medical advice exposed

I sought medical care at this practice, but was dismayed when an indiscreet front desk employee divulged sensitive personal health information to an acquaintance. The complete lack of patient confidentiality was appalling. To make matters worse, a physician recklessly prescribed medication that posed serious interaction risks with my existing treatment plan from a specialist. The entire experience was thoroughly unprofessional and unacceptable.

Terrible customer service that wastes my time

Contacting customer support is a nightmare - phone lines are perpetually jammed, and when you submit a request through their mobile app, they consistently claim they're unable to assist, forcing you to either endure long wait times on the phone or physically visit their location. The entire experience is incredibly aggravating and demonstrates a complete lack of effective customer service.

Frustrating gp appointments with endless triage system

Securing a general practitioner consultation frequently requires navigating through several communication channels in the triage process. This inefficient approach depletes valuable time and resources for both the medical practice and the patient seeking care.

Compassionate doctor who truly cares about her patients

I'm transitioning to a new medical practice due to relocating beyond Springfield, and I wanted to express my sincere appreciation to Dr. Trudi Rogers. She has been absolutely incredible - compassionate, kind, welcoming, and incredibly supportive throughout my care. Her dedication and genuine concern have truly meant the world to me, and I'm deeply thankful for everything she's done. I really hope she knows how much she has positively impacted my medical experience. :) x

Humber road surgery fails patients with poor care

My encounter with this medical practice was completely unsatisfactory from beginning to end. Humber Road was once a surgery that set a commendable standard, but now it appears patients are kept at a distance rather than being the focal point of care—a stark departure from the exceptional service they previously delivered. It's evident they are deliberately avoiding patients with intricate medical requirements, employing care navigators who demonstrate minimal understanding of proper triage or prioritization. A GP's request to personally assess a patient before renewing a prescription has resulted in a dysfunctional system where calls go unanswered, ultimately leaving this patient without critical medication for multiple days. This is absolutely not the caliber of service I would have anticipated from this surgery. My disappointment cannot be overstated.

Terrible service from unhelpful medical practice

If I could award zero stars, I absolutely would. The receptionist was incredibly discourteous and unhelpful. After relocating to Chelmsford from London and registering at Chelmer Humber Road, I encountered issues with my online service and sought assistance via phone. Their response was dismissive, nearly ending the call with a flat refusal to help. I haven't even seen a doctor yet, and I'm already concerned about the kind of care I might receive. The NHS desperately needs to monitor these interactions to understand how patients are being treated.

Frustrating wait times for medical care

Scheduling appointments at this location is a challenging process, with limited availability and long wait times making it frustrating to secure a convenient time slot.

Inconvenient location but worth the medical care

The medical facility is located quite far from where I reside.

Awesome product that exceeded my expectations

Excellent

Frustrating healthcare with dangerous triage system

The medical professionals are excellent, but accessing them is a challenge. They've implemented a triage system that determines appointment allocation, with unqualified personnel making decisions. These gatekeepers lack medical expertise, disregard patients' existing health conditions, and frequently ignore NHS guidelines, applying a rigid, one-size-fits-all approach. When appointments are granted, patients are often redirected to partner clinics across the city, regardless of mobility constraints or transportation limitations. I've been redirected to pharmacists who subsequently informed me that I should have seen a doctor (in line with NHS recommendations), by which time all appointment slots had been filled. As a specific example, I reported symptoms of a vitamin B12 deficiency, including recurring mouth blood blisters. Their triage process prevented me from securing an appointment, as I couldn't immediately provide photographic evidence of a blister. It was later discovered that these blood blisters signaled a severe B12 deficiency that was progressively compromising my nervous system and causing leg paralysis. Ultimately, ChatGPT assisted me in identifying the underlying issue, and I sought help through alternative channels. It's unfortunate, as the practice was significantly more effective before becoming part of Chelmer Medical Partnership.

Frustrating healthcare system fails patient repeatedly

I'm repeatedly failing to secure a consultation despite submitting the triage questionnaire multiple times. Whenever I receive a booking link, there are zero time slots open. Their guidance suggests contacting the practice if no appointments appear within 24 hours, but when I call, I'm simply directed to complete another triage form! The situation has become utterly ridiculous. To make matters worse, I received a text from the surgery this morning referencing a specialist's letter, demanding that I book an appointment, yet the practice itself cannot schedule anything - instead, I'm expected to restart the triage process and wait for a booking link that will likely lead to phantom appointment slots!

Frustrating healthcare miscommunication wastes my precious time

General practitioners should cease claiming that blood tests are automated and that documentation isn't required for the Hub, battlefield hospital, St Michael's, and St Peters. I navigated through congested roads from Chelmsford to Braintree, only to be informed they cannot proceed without the specific paperwork, despite my GP's earlier assurance that no form was necessary. It seems I'm not alone in experiencing this frustrating situation, as similar incidents have been increasingly common in medical practices recently.

Disappointing healthcare with limited access and support

Humber Road Surgery is located in a residential area with practically no parking facilities for patients and extremely limited street parking. What was once a bustling and efficient medical practice has now become a quiet facility with only a few patients in the waiting area since the pandemic. The entire medical team appears to be new, and the recent booking system makes it challenging to consult with the same doctor consistently. The online appointment system has created significant barriers for patients who require additional support, particularly those unable to access digital platforms. While pharmacists may offer some relief for appointment difficulties, their recommended treatments will incur additional costs. This approach seems particularly problematic for families with limited financial resources, such as parents receiving benefits who are seeking medical care for an unwell child.

Terrible healthcare service with rude and uncaring staff

The receptionist's behavior was incredibly unprofessional, shouting at me when I attempted to explain the online booking system's malfunction before 8pm. She completely ignored my concerns and showed no interest in listening. Despite submitting the triage correctly, I expressed my worries about ongoing health problems, but she was utterly indifferent. It seems like their "triage" process is more about determining who lives and who dies. I'm thoroughly dissatisfied with the service, and with this new online system, I believe patients will suffer. This isn't just about my experience - what about elderly individuals who can't navigate online platforms? The management needs to consider the broader impact on vulnerable patients.

Terrible service from uncaring and incompetent doctors

This medical practice was once a beacon of quality healthcare with compassionate physicians, but the recent leadership change has transformed it into an absolute disaster. The new doctors are discourteous and negligent, seemingly indifferent to patient safety. They completely disregard patient concerns and display a shocking lack of empathy. Scheduling an appointment has become a nightmare, and even when I manage to secure one, I'm filled with anxiety about the potential treatment. If the rating system allowed, I would have awarded them the lowest possible score.

Dangerous prescription led to confusion and frustration

My physician recommended a medication that I later discovered was contraindicated for me, and I had already been taking it for a week. Additionally, she dismissed previous medical advice from other doctors as unfounded, leaving me bewildered. Her demeanor was incredibly discourteous and her conduct seemed thoroughly unprofessional, making me question her qualifications as a healthcare provider.

Life-changing procedure with amazing results

Highly successful medical procedure with excellent results