Chelmer Medical Partnership (Melbourne House Surgery)

Nightmare pharmacy service destroying patient's health

Arguably the most inept team who brazenly deceived me today after phoning to verify my recurring prescription - a process I must constantly chase every fortnight as if it's brand new each time. Today I called to confirm and was assured my scripts were dispatched, only to discover after spending £20 on a taxi that absolutely nothing had been sent. In fact, they arbitrarily changed my pickup date without any notification, leaving me without critical medication for an entire day. The reception staff initially claimed responsibility, then abruptly ended the call once they ran out of excuses to mask their monthly failures. I've already lost 8 days this year because of their complete incompetence. But apparently, my suffering is acceptable to them. An absolute mockery - zero stars is too generous.

Terrible nurse ruined my long-awaited medical appointment

During my initial visit, the front desk staff were accommodating. However, the nurse in room 6 was completely unprofessional. She displayed a dismissive attitude and seemed disinterested in providing care, despite me having waited three weeks for this appointment. Her demeanor suggested she is unsuited for her role, and the entire encounter was incredibly frustrating. I will definitely not be returning to this facility!!!

Compassionate care for elderly from amazing staff

The reception staff provide exceptional, compassionate assistance. Since my elderly mother is 95, she receives home medical consultations, and the doctors are always responsive when I have concerns. Julie has been incredibly supportive, offering clear information and maintaining communication during my mother's periods of illness. Her kindness is evident in her proactive approach of checking in with me to ensure everything is going well.

Worst customer service ever avoid at all costs

What a joke this service has turned into. Absolutely pointless to even attempt communication with their support team.

Racist nurse made me feel unwelcome and disrespected

During my recent medical appointment, I encountered deeply troubling behavior from the nurse in room 7. Her treatment was discriminatory and hostile. When I requested an interpreter, she responded with clear annoyance, complaining about the potential time delay. My infant was with me, and every time the baby made a sound, the nurse's demeanor became increasingly hostile, shooting disapproving glares our way. Her unprofessional and racist attitude was unbearable. Feeling humiliated and distressed, I ultimately departed without receiving my necessary prescription, devastated by the experience.

Terrible service and prescription mix-up nightmare

Consistently experiencing extended delays when seeking a response, and this medical practice is utterly unacceptable with zero capacity for proper management. Their complete lack of organizational competence is evident in their inability to correctly route prescriptions. In my case, they erroneously dispatched my prescription to Leeds when it should have been sent directly to the Melbourne pharmacy - the incompetence is truly staggering.

Unresponsive and unprofessional healthcare service nightmare

Absolutely appalling. Submitted an appointment request last Thursday morning, and it's now Saturday with zero response. What on earth is wrong with your online booking system? You seem to have forgotten who your paying customers are. I'm eagerly anticipating the dismantling of the NHS so we can implement a more efficient healthcare model, similar to Australia's medicare system. A system that actually delivers results. I'll be switching medical practices next week.

Disappointing decline from once great medical practice

Quality has seriously declined since the ownership change. Dr. Booth used to run an excellent practice, but under the new management, everything's fallen apart. Patient appointments are nearly impossible, tasks remain unaddressed, and there's complete confusion among the staff.

Comfortable and efficient medical visit

Spotless, well-lit reception space featuring comfortable, appropriately distanced chairs. Appointment started promptly. Thoroughly enjoyable visit.

Frustrating healthcare experience with endless registration delays

Never experienced such a lengthy wait for registration before. Never been informed I must complete an online triage process just to be evaluated for a GP appointment. These obstacles are completely unacceptable. Five weeks have passed, and I'm still not registered. Absolutely pointless endeavor.

Amazing medical care from a fantastic team

First visit to this medical practice and what an exceptional experience! I'm not typically one to seek medical attention, but when I suspected kidney issues, they promptly scheduled me for a same-day consultation. The team responded within 20 minutes, arranging an immediate appointment. The doctor conducted a comprehensive examination and diagnosed a lower back muscle strain, providing me with appropriate pain medication. Then, while preparing Sunday lunch, I nearly collapsed and had to rest. I contacted the surgery, and they swiftly arranged a same-day appointment with a senior Nurse - an incredibly supportive and courteous professional who scheduled blood tests and an ECG all within the same week. As a new patient, I'm thoroughly impressed and cannot recommend them highly enough...

Incompetent clinic fails to provide proper medical care

This medical practice is an absolute farce and completely pointless. I've been shuttling back and forth for ages with an ongoing issue, and no one pays any attention or shows the slightest concern. To make matters worse, this week I consulted some random healthcare professional who essentially dismissed my concerns, saying, "My friend has a slipped disc and runs marathons." He suggested I might have hip arthritis, but surprise, surprise - no follow-up appointments, no scans, just a vague referral to pain management. Utterly useless.

Terrible care for long covid patients avoid

If you're suffering from Long Covid, steer clear of this place. They lack comprehension of the condition, offer no proper diagnosis, and will only subject you to mistreatment and dismissal.

Terrible healthcare experience that left me frustrated

Absolutely terrible service. I spent an entire hour waiting, only to be informed that they have no emergency appointments available. I simply sought a referral, but my general practitioner cannot schedule me for another week.

Friendly and reliable service every time

This product provides exactly the information and assistance I was looking for. It solved my problem quickly and efficiently, making my task much easier to complete.

Exceptional care and compassionate medical expertise

Exceptional care provided by Dr. Booth, with an incredible problem-solving approach. As a first-time patient at this practice, I am thoroughly delighted with my experience...much appreciation.

Worst medical experience ever with terrible doctors

This establishment doesn't even merit a single star, but unfortunately, the rating system demands at least one! My partner was prescribed a medication that drastically impacted her emotional state, sexual desire, and caused genuine physical distress. Attempting to secure an appointment to modify the prescription was a challenging journey. When a telephone consultation was finally scheduled for 5pm the evening before our two-week holiday (after we had persistently requested a pre-trip consultation), the doctor called over an hour late. Consequently, my partner was in the bathroom experiencing illness and missed the call. Upon trying to return their call, the phone simply rang unanswered. It's now 6:20pm, and their shift concludes at 6:30pm. One can only assume they're eagerly anticipating leaving to watch their favorite television show, with seemingly little regard for their patient's medical concerns. Unmotivated staff and a blatant disregard for patient care demonstrate complete and absolute professional incompetence.

Frustrating healthcare scheduling nightmare

Scheduling a medical consultation has become so challenging that patients frequently abandon their efforts to seek care. While the online booking platform was previously effective, appointment slots were often inconveniently distant. Currently, patients must endure prolonged telephone wait times with no guarantee of securing an appointment. Moreover, if no slots are available on a given day, individuals are forced to restart the entire frustrating process, repeatedly calling and hoping for an opening. This approach is fundamentally ineffective and creates unnecessary barriers to healthcare access.

Exceptional medical care for chronic health condition

Dr. Booth and his medical staff have been absolutely exceptional in managing my ongoing health challenges, providing care that is nothing short of outstanding.

Exceptional care and service at this medical practice

Top-notch surgical care and supportive personnel. The medical facility appears professionally run. Nearly all my interactions with the medical team and administrative staff have been outstanding. When calling at 8am, I've successfully secured a same-day consultation 80% of the time. Dr. Booth and the entire team deserve high praise for their exceptional service. Continue delivering this caliber of care, and my sincere appreciation goes out to you.