Chelmer Medical Partnership (Melbourne House Surgery)

Frustrating healthcare with poor diabetic patient support

I've been a patient at this medical practice for more than seven years, and while the staff are pleasant, scheduling appointments is incredibly challenging. As a diabetic patient, I haven't been contacted or followed up with for a year and a quarter, effectively leaving me without proper care and management.

Compassionate care at its finest medical practice

I've consistently experienced courteous, attentive, and understanding treatment from the medical team here. Despite not being a frequent patient, whenever I've required a consultation, scheduling has been smooth and hassle-free. An excellent healthcare facility.

Terrible experience with horrible customer support

Extremely sluggish and subpar customer assistance

Frustrating phone booking process ruins patient experience

Getting an appointment here is an absolute nightmare. The calling process is incredibly frustrating - you're forced to call only in the early hours, spend endless time waiting in a lengthy queue, and if you're lucky enough to get through, you'll find yourself number 20 in line. The previous online booking system was far superior and much more convenient.

Compassionate staff make pharmacy visit a pleasant experience

Stopped by the pharmacy around 6:15 PM to collect a prescription for my mother, and the process was handled efficiently and warmly by two of the front desk staff. While waiting, I witnessed a situation with a visibly upset patient who arrived with an infant, and the receptionists were remarkably compassionate and soothing in their interaction with her. It was truly heartening to observe such genuine empathy.

Frustrating healthcare experience with unresponsive gp practice

I've been struggling to secure a vaccine appointment for weeks due to my general practitioners' incompetence. Their staff are consistently unhelpful, whether you contact them by phone or visit in person. Their primary goal seems to be dismissing patients by fabricating excuses and redirecting you elsewhere. I'm completely frustrated with this disorganized and ineffective healthcare approach. We're not getting free service - we contribute through our taxes and deserve better treatment.

Quick and efficient covid vaccine scheduling

I can solely speak to my individual encounter, which involved swiftly arranging a Covid vaccine appointment. Despite some potential complexities I'd rather not detail, I managed to connect via phone quickly and received the vaccine within a mere two hours of my initial call. By way of contrast, I had been unsuccessfully attempting to reach my usual medical practice for the preceding two months. Therefore, I extend my sincere appreciation for your helpful support!

Frustrating booking system wastes precious morning time

appointment slots start at 8 try calling at 8 and can't join the waitlist due to overwhelming demand ring at 8:15, spend half an hour in a line with 10 people, only to be told no available appointments, advised to try again tomorrow at 8

Compassionate care from an amazing medical team

The personnel here are incredibly considerate and go above and beyond for their patients, demonstrating genuine compassion - from the welcoming Receptionist to Nurse Ann, Health workers like Ms Lantham and Mandy, and including Dr Devadas and Dr Rupaul. I extend my heartfelt gratitude for their time and unwavering support. The surgical experience was exceptional, delivered by a truly caring team. My appreciation runs deep for everything they do, particularly during these challenging and anxiety-inducing times - they mean more to patients than they could possibly realize. While it saddens me to learn that Dr Devadas and Nurse Ann are retiring, I sincerely wish them both the very best in their future endeavors.

Smooth and quick covid vaccination experience

Covid vaccine: plenty of personnel directing traffic, minimal wait, and efficient process. Medical team was friendly and attentive. (The sole drawback was staff members' complete disregard for maintaining proper physical separation.)

Impressive large van that gets the job done

Highly productive and impressively roomy.

Covid jab clinic was smooth and professional

I received my COVID vaccination on Saturday evening and want to express my appreciation for the medical practice and its entire team for their exceptional organization of this vaccination clinic. The process was smooth, and each staff member demonstrated friendliness and went above and beyond to assist. It's important to recognize the considerable effort involved in running such clinics and the challenge of meeting every individual's expectations. Impressive coordination and outstanding service - my sincere thanks to everyone involved. Derrick (staff member from Dickens Place Surgery).

Compassionate care for a challenging patient

Despite being a challenging patient with medical expertise, this doctor's practice has consistently demonstrated understanding and compassion towards my mental health and medical requirements. I am truly grateful for their unwavering support.

Terrible service ruins potential medical care experience

Compassionate healthcare professionals let down by an abrasive, inefficient, and seemingly cruel administrative team and front desk personnel.

Frustrating appointment system wastes our precious time

Attempting to schedule an appointment with this business is an exercise in pure frustration. Whenever my partner or I try to book a slot, we're forced to repeatedly dial their number, burning through nearly half an hour of our time before even reaching a queue. After enduring another 10 minutes on hold, we're ultimately informed that no available appointments remain.

Exceptional medical care at melbourne house surgery

Throughout my extended medical journey spanning four years, I consider myself fortunate to be a patient at Melbourne House Surgery. The exceptional level of care and compassion I've experienced from both the physicians and support staff has been truly remarkable. Their unwavering support has been crucial, and there have been moments when their assistance was absolutely essential to my well-being. I hold this medical practice in the highest regard and am deeply grateful for their dedicated service.

Terrible service and disrespectful patient wait times

Consistently facing extended wait times for my wife's medical consultation, with delays stretching to an hour becoming frustratingly routine. The clinic demonstrates a disappointing lack of consideration for patients, compounded by minimal communication from the front desk staff who fail to provide any meaningful updates.

Worst medical experience ever unprofessional staff

Extremely discourteous. It's incomprehensible to me why they would handle patients with such disrespect.