Chelmer Medical Partnership (Tennyson House Surgery)

Waiting forever just to be ignored

Scheduling here is a nightmare. The "you're number 25 in line" message perfectly captures the frustrating wait times.

Worst pharmacy experience ever terrible service

I am absolutely astounded by the sheer incompetence of this establishment's personnel. Their inability to handle straightforward prescription requests - which would be effortlessly processed at any other pharmacy - is beyond comprehension. The situation has escalated to the point where infants are left without essential milk supplies for extended periods. Their total lack of professional capability is unacceptable, and I am preparing to file a comprehensive formal complaint regarding their profound mismanagement.

Compassionate support during our family's challenging time

I want to express my heartfelt gratitude to Julie, the Social Prescriber, for her incredible assistance to my family and me during my father's illness. Her unwavering support and guidance were invaluable as we navigated through an incredibly challenging period. When I felt completely lost and overwhelmed, Julie provided clarity and direction. Her compassionate help made a tremendous difference for my father, my sister, and myself during this tough time. My deepest thanks to her.

Terrible service that completely missed the point

completely pointless service that shows zero attention to detail. All day long, they've been bombarding me with an appointment date of 2/7/25 that's already passed, and then they sent a referral link for my daughter that's only valid for individuals 18 and older, despite her being just 10 years old. They clearly aren't paying any attention to the information right in front of them.

Incompetent staff lost my crucial medical records

misplaced my blood test results repeatedly, which only increased my anxiety and frustration. how can i possibly rely on you to handle my medical care when you're unable to safeguard such critical documents? if you had been competent and maintained proper records, my condition could have been identified weeks earlier, allowing me to address and manage my pain much sooner

Helpful triage system saved my neighbour's day

I completed a Triage questionnaire on behalf of an aging resident, and as a result, a physician promptly made a house call. When you adhere to the established protocol, the process functions effectively.

Merger destroyed once great medical practice forever

When I first joined this surgery in 2009 after transferring from a large practice in Baddow, I felt incredibly fortunate. The doctors were professional and supportive, and the prescription process was seamless. However, following the merger with CMP, everything deteriorated dramatically. Booking an appointment has become nearly impossible, and prescription requests can languish for days without any attention. The new telephone system seems deliberately designed to prevent patients from speaking with staff, and reception has been stripped of its core functions - they no longer book appointments or handle prescription inquiries, leaving me questioning their purpose entirely. It's truly devastating to witness a once-excellent medical practice decline so rapidly, seemingly a victim of governmental neglect towards the NHS, its dedicated staff, and the patients they serve. Update 24-4-25. Just when I believed this surgery had reached the absolute lowest point possible, I attempted to phone them today, only to discover they've changed their telephone number - yet their online prescription system still displays the old contact details. If further proof were needed of their complete disregard for patient care, I'm at a loss to imagine what that might be.

Worst product ever terrible customer experience

Impossible to make progress. Total chaos and frustration.

Dangerous doctors with zero medical competence

The medical professionals at this facility seem completely unqualified, appearing to lack even basic medical education. I've experienced multiple instances where doctors have recklessly prescribed medications that I'm allergic to or that dangerously interact with my existing prescriptions, despite my direct warnings. When I discussed certain medications they were unfamiliar with, they bizarrely suggested I could purchase a potent muscle relaxant over the counter - a medication that legally requires a doctor's prescription. The constant rotation of medical staff means you're frequently seen by inexperienced nurses who lack the necessary clinical expertise. I have zero confidence in their medical competence. Compared to this clinic, Humber road and even Melbourne provide far superior medical care. It's deeply alarming that as a patient, I possess more pharmaceutical knowledge and common sense than the supposed healthcare professionals treating me.

Lifesaving doctor rescued me from morning sickness

Despite the significant delay in my scheduled consultation, I am incredibly grateful to Dr. Gabriela Hadian, who provided remarkable assistance for my intense morning sickness. Within a remarkably short timeframe of less than 24 hours, she transformed me from a completely incapacitated condition to feeling significantly improved. The physician was exceptionally attentive, and the front desk staff demonstrated genuine courtesy. I find it puzzling that individuals complain about the triage process when it is clearly superior to the alternative of everyone attempting to contact the clinic simultaneously at 8 in the morning.

Fantastic healthcare service with minor booking hiccups

Recently, Tennyson House and its team have demonstrated exceptional responsiveness and adaptability in addressing my intricate requirements. The reception staff, particularly the Irish representative, along with the medical professionals I've consulted, have been outstanding. While the appointment scheduling process can feel somewhat cumbersome and redundant, I believe in giving credit where it's warranted. My appreciation goes out to them.

Frustrating medical system that wastes precious time

Utterly terrible! Scheduling an appointment is an absolute nightmare! The triage process is incredibly aggravating and drags on forever! Just when I thought I was making progress, I reached the authorization code stage and suddenly lost all my previously entered information! Absolutely maddening! A completely dreadful experience!

Terrible medical care with endless frustrating appointments

This medical practice in Essex is undoubtedly among the most subpar I've encountered. While some might dismiss one-star reviews as mere complaints, the quality of this surgery has consistently deteriorated over time. Their appointment booking process is incredibly frustrating, with a web app that forces patients to wait weeks for mental health consultations. They send out extensive forms requiring detailed information, yet the doctors seem completely unaware of the purpose or context of these questions, and nothing appears to be properly documented in their system. At this moment, I'm still sitting in the waiting room 20 minutes past my scheduled appointment time because the doctor made errors on my prescription, neglecting to include my regular medication. I only discovered this oversight when I requested a printed copy. It's absolutely ridiculous. If any alternative existed, I would switch immediately, but this is our sole local surgery. The lack of healthcare options should not justify such poor service and the unnecessary stress they inflict on the community they're meant to support.

Great medical care with helpful staff

I consistently find this medical practice to be attentive and compassionate. While some have mentioned the online-only appointment booking, the staff is accommodating and will assist you in scheduling if you provide the necessary details. Although there are specific time frames for booking, if you encounter difficulties accessing their online system, they'll guide you on when you can successfully do so. I've never experienced any problems with the medical personnel, including nurses and physicians. They maintain a high level of professionalism and have always been incredibly supportive in my interactions.

Welcoming staff make this medical practice shine

The personnel here are incredibly welcoming and warm. I'd absolutely endorse this medical facility to anyone seeking quality care.

Terrible health care with zero patient support

Truly, these are the most incompetent medical professionals I've ever encountered. Scheduling an appointment is a nightmare. They refuse to pre-book for non-urgent matters and direct patients to their website, but the online system is perpetually broken. Every attempt to use it results in error messages, and the available times keep shifting until the system shuts down completely. They've consistently failed to provide my necessary medication. Currently, they've arbitrarily terminated a long-standing repeat prescription with no explanation, sending only a brief text stating it's unauthorized. I submitted a custom prescription request through their old website, which they rejected, instead sending a link to book a review appointment - the earliest slot being two weeks away, leaving me without critical medication. While I understand GP appointments are challenging right now, I've never experienced such systematic dysfunction with previous healthcare providers. My strong recommendation is to steer clear of this practice if at all possible.

Exceptional care from a friendly medical professional

During my initial visit to this medical practice, I had a remarkably positive experience. Ms Sharona Sullivan impressed me with her exceptional demeanor - she was courteous, well-informed, meticulous, and highly competent, while also incorporating a touch of lightheartedness that helps ease the typical tension of a medical consultation. The examination was comprehensive and the diagnosis was spot on. I am truly grateful for the outstanding care I received.

Compassionate helper transformed my life completely

Hi Julie (social prescriber), I wanted to express my sincere gratitude for all the support you've provided me. I truly appreciate your assistance and feel fortunate to have been connected with you. While you may say you're simply doing your job, you excel at it and have significantly improved my life. I believe you deserve recognition for your outstanding work. Thank you once again from the bottom of my heart.

Worst medical experience ever rude staff

Awful front desk staff and physicians. Unprofessional and condescending

Avoid this gp at all costs terrible service

Just recently registered with this medical practice, and I'm already regretting my choice... Their online booking platform is utterly dysfunctional, with a reception and phone service that seems completely absent. Securing an appointment online is virtually impossible. I strongly advise against joining this GP surgery - it's an exercise in futility. I'm now planning to file a complaint with the NHS and actively searching for an alternative healthcare provider.