Chelmer Medical Partnership (Tennyson House Surgery)

Disappointing waste of healthcare resources

During a period of significant inefficiency, this organization has been siphoning public healthcare resources with minimal tangible benefits or results.

Terrible medical service with rude unprofessional staff

A complete medical practice failure - I sought consultation regarding my knee discomfort, experiencing occasional bone friction that might indicate early-stage Arthritis. To secure an appointment, I was forced to call at 7:30AM sharp, ensuring I'd be first in the morning queue before the clinic opens at 8:00AM. Instead of a proper consultation, I was informed I'd receive a diagnostic phone call. HOW CAN A PHYSICIAN POSSIBLY DIAGNOSE ARTHRITIS THROUGH A TELEPHONE CONVERSATION?!?! When I challenged this absurd approach, the receptionist became extremely hostile and abruptly terminated the call. Weeks have passed, and I'm still waiting for this promised medical communication. An utterly ridiculous situation. Their operational procedures demonstrate zero professionalism and complete staff incompetence. The ironic twist? Dr. Ahmed, one of the facility's physicians, regularly visits my convenience store.

Heartless surgery fails vulnerable patient completely

** AVOID AT ALL COSTS ** Terrible Medical Practice in Chelmsford, possibly the entire UK. My elderly father was battling severe chest infections and completely bedridden. When I contacted the surgery to request a home visit, the dismissive receptionist coldly informed me that since my dad wasn't on their home visit register, no doctor would come. I inquired about registering him, explaining he couldn't even move to drink water. Their response was simply to bring him to the surgery. Frustrated, I sarcastically asked if they could provide a crane to transport his entire bed. The supervisor was even more unhelpful, repeatedly demanding I bring my dad in, citing previous visits. What an incompetent medical practice! I was reluctant to call emergency services for a non-life-threatening situation, but I had no alternative. Two compassionate paramedics arrived, examined him, and discovered not just a serious lung infection, but also a hernia caused by intense coughing. They've now transported him to the hospital, and I'm waiting in the emergency room. I repeat: STAY AWAY FROM THIS DANGEROUS PLACE, where they show complete indifference to patient welfare. How these people live with themselves is beyond comprehension! This practice deserves less than zero stars!!!

Terrible service puts patients lives at serious risk

The medical practice's communication and accessibility are absolutely frustrating. You're either stuck listening to an automated message that declares the lines are at capacity before disconnecting, or encountering staff unavailable during lunch hours. The reception staff demonstrate a profound lack of empathy and professional communication skills, seemingly untrained in addressing patients' individual requirements. Moreover, for someone battling depression or experiencing suicidal thoughts, mustering the courage to seek help is incredibly challenging. To then be dismissed by an impersonal computer system and abruptly disconnected could potentially be the devastating trigger that pushes vulnerable individuals towards tragedy. Even a simple queuing system that assures callers they'll eventually speak with someone would be a significant improvement. On a positive note, Dr. Armed and Dr. Roberts are exceptional healthcare professionals.

Exceptional customer service from friendly reception team

The front desk personnel were absolutely exceptional, consistently demonstrating remarkable courtesy and providing outstanding assistance throughout my entire experience.

Compassionate care for elderly during healthcare crisis

I wanted to offer a different perspective after reading the critical comments. Our recent visit with my 92-year-old mother-in-law, who was referred here due to a complete lack of nursing staff, was surprisingly pleasant. The appointment started exactly as scheduled, and the nurse who had already worked at multiple clinics that day was incredibly compassionate and welcoming. Considering it was 6:30 in the evening, her demeanor was remarkably warm and professional. This experience was a refreshing change from the typically stressful doctor's visits we've encountered, providing a much-needed positive interaction for my elderly relative.

Smooth sailing at my local medical clinic

The medical facility was professional and welcoming. I received my vaccination quickly and smoothly. The staff were prompt, competent, and pleasant throughout the process.

Terrible healthcare service that lacks basic compassion

The service is utterly abysmal. They intentionally overcomplicate every single process and create unnecessary barriers. They flatly rejected providing a duplicate prescription document. My elderly mother, who is 72, is now extremely anxious about potential border complications while traveling internationally with medication previously prescribed by her doctor. Their customer care is deplorable - you're forced to spend an hour on hold just to speak with someone who ultimately tells you to physically visit their reception, complete paperwork, and then provides no clarity on processing time. They call this their "standard procedure," but it's frankly ridiculous. This organization deserves to be shut down completely. It's inconceivable that they would make obtaining personal medical records so difficult. Printing a prescription copy would take mere moments, yet they dramatically claim it's an intricate process that should have been initiated weeks earlier. I've wasted countless hours calling them on multiple days with zero resolution. Now my mother must risk traveling abroad without proper medication documentation. Their approach is fundamentally broken and shows utter disregard for patient needs.

Disappointing recovery after initial successful surgery

The surgical procedure itself went well, but things have deteriorated since then due to ongoing prescription issues that aren't consistently processed correctly.

Terrible service and unhelpful diabetic care team

Communication with this medical practice is impossible via telephone. The diabetic nurse demonstrates a dismissive and inappropriate attitude. I've been struggling for a quarter of a year to obtain correctly adjusted medication, and inexplicably, they're suggesting the problem lies with me.

Life-changing surgery with compassionate medical team

I'm extremely satisfied with the medical procedure. The front desk team demonstrates exceptional helpfulness, empathy, and compassion. The medical professionals, including physicians and nursing staff, are highly competent and display a wonderfully thoughtful and rational approach to patient care!

Clean and welcoming medical facility

Friendly employees and a well-maintained, hygienic space

Compassionate care at its medical best

During each visit to Tennyson House Surgery, I've consistently experienced the medical staff's exceptional compassion, support, and meticulous approach to addressing my health concerns.

Nosy receptionists invade my medical privacy

I encountered receptionists who were incredibly intrusive and appeared to believe they possessed medical expertise. They seemed eager to probe into the details of my health and the purpose of my visit to the clinic. In my opinion, the interaction between a patient and a doctor should remain confidential. I felt no obligation to disclose my medical concerns to them at that moment or any other time. When I questioned their motivation for seeking such information, they claimed it would help the doctor address my issue more efficiently. However, that reasoning seems misguided, as only a trained medical professional with years of specialized education can truly interpret symptoms and make an accurate diagnosis.

Frustrating medical practice with terrible appointment system

The quality of this medical practice has drastically declined following the merger. Scheduling an appointment with a physician has become an exercise in futility. I've spent days attempting to secure a consultation. What was once a convenient online booking system has now regressed to an inefficient process. Absolutely unsatisfactory.

Worst customer service ever frustrating phone experience

Impossible to reach anyone. I've been attempting to contact them for three consecutive days. The automated system prompts you to press 1 for scheduling appointments, but there's never a response, and all phone lines remain perpetually occupied.

Worst healthcare experience ever frustrating support

Absolutely dreadful. Completely unreachable via telephone. Management needs to start paying attention to their patients' concerns!!

Worst medical experience ever from disinterested doctors

I've encountered an utterly substandard general practice experience. The quality physicians have disappeared following this practice merger, leaving only three doctors. Scheduling ahead is impossible, forcing patients to frantically redial from 8am, sometimes wasting over thirty minutes just to connect. When I finally reached a doctor, they were unquestionably the most emotionally detached medical professional I've ever encountered. They made no attempt to inquire about my symptoms, simply declaring my blood tests normal and dismissing my concerns. Despite my plea for a more comprehensive discussion about my condition and its impact on my life, I was curtly informed that no further action would be taken. I was appalled that the doctor didn't even bother to ask about my specific experiences. The care was absolutely abysmal, clearly compromised by their critically low staffing levels.

Terrible service at this medical practice nightmare

The employees are delightful, but the leadership is abysmal. I've transitioned from being a rare patient to an even more marginalized one, and the care is absolutely terrible. It's impossible to schedule an appointment ahead of time, and if you attempt to book on the day, you're met with endless excuses like 'sorry, all lines are currently busy'. So when exactly are you supposed to make an appointment?

Terrible customer service left me frustrated and angry

Unable to reach customer support, constantly encountering busy phone lines, and experiencing abrupt disconnections when attempting to contact the service.