Chelmer Village Surgery

Terrible medical care that left me completely frustrated

These medical professionals are absolutely the most incompetent I've encountered in my entire experience. Their service was so abysmal that I was compelled to switch healthcare providers entirely. I received fabricated, unreliable medical guidance from a physician who demonstrated complete disinterest, refusing to conduct an in-person consultation and instead opting for a telephone interaction. When I attempted to seek clarification or additional information, they abruptly terminated the call, dismissively claiming they couldn't perform retesting due to a supposed shortage of test tubes. Adding to the frustration, the doctor's thick accent made comprehending her already inadequate communication nearly impossible during the phone conversation.

Terrible medical experience with unprofessional staff

The medical staff here display an appalling lack of professionalism, with both the physician and front desk personnel demonstrating a shocking disregard for basic courtesy. Their customer service is absolutely abysmal, and I'm left questioning how such individuals could possibly meet the standards required to become licensed healthcare providers.

Terrible healthcare service left me frustrated and ignored

If you're seeking assistance in identifying a medical problem, this place is unlikely to provide the support you need - I was compelled to switch healthcare providers. Eventually, I found some competent care and an accurate diagnosis - however, they continue to avoid in-person consultations and simply redirect patients to the pharmacy. Since the pandemic, they've failed to revert to normal practices, which is absolutely unacceptable.

Worst medical experience ever avoid this practice

The staff here, from front desk to physicians, are completely incompetent and uncaring. They seem intentionally unhelpful, providing zero meaningful assistance and treating patients with total disregard. It appears their goal is to drive patients away while collecting payment for doing absolutely nothing. I've already filed a formal complaint with NHS England due to their shocking negligence, and I strongly urge others to do the same. We absolutely must demand better, more responsible medical services!

Incompetent doctors fail to provide proper medical care

These medical professionals are completely incompetent. A specialist recommended I be referred to rheumatology, yet they continue to ignore my requests and won't communicate back to me 😡 If the rating system allowed it, I'd give them zero stars - steer clear of this medical practice at all costs.

Amazing service from a truly caring professional

I'd like to express my sincere gratitude to Tina for her exceptional customer service. When I called, she was incredibly attentive, carefully listening to my concerns and going above and beyond to secure an appointment for me. During my follow-up call a few days later, she immediately remembered me, which made me feel valued. Thank you, Tina, for your dedication and kindness, especially during busy times. I truly appreciate the personal attention and support you provided.

Great service from a reliable medical team

Every interaction with this medical practice has been seamless. They're consistently responsive whenever I require scheduling or professional guidance, and I have zero complaints about their service.

Terrible doctors ruin an otherwise decent medical experience

The front desk staff are fantastic. However, the physicians are completely inadequate, showing zero interest in listening to my concerns. When I sought guidance for menopause, they carelessly suggested an open tramadol prescription. They consistently bungle my recurring medication orders every single month. The entire experience is absolutely dreadful. I'm actively searching for a more competent healthcare provider!

Fantastic medical practice with caring staff and support

We've been patients at this medical practice for several years now, and our experience has been consistently outstanding. The staff, particularly the receptionists, are incredibly friendly and welcoming, and the doctors consistently demonstrate a level of care that goes far beyond expectations. Their service truly stands out as exceptional. Even after three years, the practice maintains the same high standards, with receptionists who continue to be remarkably supportive and accommodating.

Frustrating healthcare that fails to help patients

It appears impossible to secure an in-person medical consultation, as they perpetually recommend telehealth appointments that patients invariably end up missing. My child has been battling a persistent cough for nearly twelve months, and the medical professionals remain unable to identify the underlying issue... This healthcare approach is essentially condemning patients to a gradual demise.

Terrible service and unhelpful medical practice

Every time you contact this general practitioner for any issue, they'll insist on sending you to the pharmacy without fail. No matter the problem, they're absolutely the most terrible medical practice you could imagine.

Unprofessional doctors fail to provide proper medical care

Surprisingly tolerable with the recent GP additions at my medical practice, though I'm contemplating switching providers. The absence of compassionate care and professional guidance for both myself and my partner is concerning. I've been a patient here for more than four years now. These two unprofessional physicians are truly problematic. They should be removed from the practice. I'm genuinely frustrated that their only recommendation is to seek private healthcare - a complete cop-out and shirking of professional responsibility.

Life-saving care from amazing medical team

The medical practice is truly exceptional, with reception personnel who consistently demonstrate remarkable helpfulness. While some individuals might complain about potential waiting times, I view this as a positive indicator - it suggests a thriving practice with numerous patients, which naturally stems from having outstanding physicians. In particular, "Dr Latha Amma" was absolutely instrumental in saving my life. She swiftly and accurately identified my heart complications, which rapidly progressed to a critical heart failure diagnosis. Without her prompt medical intervention, my life expectancy would have been devastatingly short - potentially mere weeks or months. My deepest gratitude goes to the entire staff at this incredible surgery 🌟🌟🌟🌟🌟

Supportive practice with caring staff during tough times

Since joining this medical practice recently, I experienced some uncertainty during the pandemic about my decision. But as the situation has stabilized, I've been pleasantly surprised by the supportive and responsive nature of both the reception staff and physicians.

Rushed consultations and poor patient care fail

I am utterly frustrated with the medical care provided here. Firstly, how can a physician possibly make an accurate diagnosis through a brief phone call, particularly when each consultation barely lasts two minutes? Telephone consultations are inherently problematic, with communication delays, and I consistently feel unheard and undervalued by my GP. The conversations feel rushed and superficial, leaving me with the impression that my health concerns are not taken seriously. I frequently find myself having to research and suggest potential tests, as the doctors seem unable to identify the underlying issue. Moreover, scheduled appointments are consistently delayed by hours, which creates significant challenges for someone like myself working 45-hour shift work. Finding appointments that align with my demanding schedule is already difficult, and when doctors fail to adhere to their own timing, it becomes even more problematic. How can patients be expected to prioritize their health when healthcare providers demonstrate such blatant disregard? It's no surprise that many individuals end up seeking emergency care at Broomfield Hospital. I am actively seeking to change medical practices and would strongly advise others experiencing similar treatment to do the same. The service is completely unacceptable, and their apparent indifference towards patient care is deeply disappointing and infuriating.

Excellent phone access and improved patient services

The clinic's communication has become much more efficient recently, making it significantly simpler to contact them by telephone.

Worst customer service nightmare ever experienced

I created a Google account solely to share my frustration. I'm absolutely stunned that after being on hold for almost two hours, they abruptly disconnected my call. I've been attempting daily for an extended period to schedule an appointment for my child, but I'm consistently unable to connect. This organization desperately requires intervention or should consider shutting down due to their shocking level of negligence. Surely they have a fundamental responsibility to provide basic service. I strongly advise anyone to steer clear and avoid registering with this incompetent establishment.

Terrible healthcare service with unhelpful patient registration

Couldn't add my mother as a temporary patient during her visit, seemingly due to financial constraints. As a result, we'll be removing ourselves from this terrible healthcare provider. I'd give zero stars if possible. Despite the staff being incredibly supportive and clearly constrained by bureaucratic limitations. They don't even have a practice manager in place!!!

Terrible customer service at medical clinic

Utterly disgraceful customer support. If you schedule a phone consultation, prepare for massive delays of 3 to 4 hours before they might actually contact you. They demonstrate zero empathy or respect for their clients' time and needs.

Terrible service and complete medical mismanagement nightmare

This medical facility is a complete disaster, with administrative personnel displaying utter incompetence.